|04-08-2013, 08:53 AM||#16|
Join Date: Apr 2009
Location: The Netherlands
Device: Kobo Aura One
In the UK you have to buy your books from B&N's UK website.
You are trying to buy books from the wrong website!
It works the same with Kindle. In the UK you have to buy your books from Amazon UK. You are not allowed to buy books from Amazon US.
So the Kindle Paperwhite is also " let down by a badly run parent company".
|04-12-2013, 06:04 AM||#17|
Join Date: Mar 2007
Device: Ex Sony-Ex Nook-New PW User
Your absolutely right Geertm and it took me 4 weeks to figure it out. My complaint is that I contacted B&N help desk, B&N live chat and B&N tech support many times during my road to enlightment. Their response was always the same, "everythings fine with your account here so it must be your problem" and the infamous error meassage, "B&N experiencing technical difficulties please try again later" which I did time and time again. If the error message would of said, "your trying to purchase a title in a country which this book is not available I would of had my Ah! moment a long time agao. Thus my change to the Kindle Paper White which does have tell the purchaser why he can't download the book.
|04-13-2013, 06:34 PM||#18|
Grumpy Old Man
Join Date: Jul 2006
Location: L.A., Euro ex-pat
Device: Kobo, Nook Classic,Color,ST/Glow, iRex DR1000, Sony 505, REB1100&1200
I recently read a thread with the exact same problem at Amazon: even though the guy was actually a US resident with a US credit card, because he was in the UK on vacation, the server refused to let him download the book since it was not officially available in the UK. Even after a prolonged discussion with Amazon support and him threatening to drop the service... So it's not just B&N.
I completely agree though that they should make it way more clear that that is the issue, rather than a useless generic error message. But also again, B&N is not the only company I have experienced this kind of issue either. Not that this should be an excuse.
As far as a practical solution goes, if on the administrative/account end of things you were OK, you should be able to use a US proxy to get around the BN/Amazon servers identifying your current location based on your IP address... It's a bit technical though.
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