iPod Can't register iPod Touch Kindle app. - Check wifi - Page 2

1611mac · 03-09-2011, 08:38 AM

Yep.. why they would check/use the date on the device being registered is a mystery.... If they need to log a date you'd think they would just use the date on their own host.

I called their Kindle support again to suggest they 1,) change the error msg to something meaningful such as "date and time conflict", and 2.) put something on this in the faq's, and 3.) add it to the info their support desk uses as they (support) were oblivious to this issue.

If course the support person acted like he could have cared less.....

Nate the great · 03-12-2011, 07:52 PM

Quote:

Originally Posted by 1611mac

FOUND THE PROBLEM - I hadn't noticed that the date on this iPod Touch was set to Aug of 2010 - This is a newer iPod for me. Setting correct date fixed the issue. Evidently Amazon checks date setting when register a device.. Again, this was the only app I was having trouble with. Connections to apple account and my regular Amazon account worked fine, it was only when registering a device.

Actually, it's not Amazon.It's the iTouch itself doing it.

You would have had this same problem if you'd tried to do almost anything. In fact, I'm not sure how you downloaded the Kindle app. That should have failed because the date was wrong.

tbates · 06-25-2011, 03:30 PM

I wish I'd Googled my problem first - and found your discussion here sooner.

Amazon Kindle support - both phone & email - had NO IDEA beyond the steps that I'd tried multiple times (same that you described here). They sent me to Apple Kindle support who wanted $$ to (probably) walk me through the same steps once again.

I'd noticed last night that the iPod time was wrong and set both it and the date. Then I found this discussion, tried the registration again, and it worked just like its supposed to.

Thanks, thanks, thanks,
Tom

1611mac · 06-25-2011, 03:47 PM

Glad to help. (greg- original poster)

What is sad is that Kindle support has absolutely no interest in listening to solutions such at this to put on their FAQ's or to help train their support people.

06-25-2011, 03:30 PM	#18
tbates Junior Member Posts: 4 Karma: 10 Join Date: Jun 2011 Device: iPod Touch	What a simple OBSCURE solution I wish I'd Googled my problem first - and found your discussion here sooner. Amazon Kindle support - both phone & email - had NO IDEA beyond the steps that I'd tried multiple times (same that you described here). They sent me to Apple Kindle support who wanted $$ to (probably) walk me through the same steps once again. I'd noticed last night that the iPod time was wrong and set both it and the date. Then I found this discussion, tried the registration again, and it worked just like its supposed to. Thanks, thanks, thanks, Tom Last edited by tbates; 06-25-2011 at 06:31 PM. Reason: Mis-spelling

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03-09-2011, 08:38 AM	#16
1611mac eWanderer Posts: 523 Karma: 1441998 Join Date: Jul 2010 Location: NC, USA Device: iMac,iPad3,iPhone5-Kindle Fire,Touch,PaperWhite	Yep.. why they would check/use the date on the device being registered is a mystery.... If they need to log a date you'd think they would just use the date on their own host. I called their Kindle support again to suggest they 1,) change the error msg to something meaningful such as "date and time conflict", and 2.) put something on this in the faq's, and 3.) add it to the info their support desk uses as they (support) were oblivious to this issue. If course the support person acted like he could have cared less.....

06-25-2011, 03:47 PM	#19
1611mac eWanderer Posts: 523 Karma: 1441998 Join Date: Jul 2010 Location: NC, USA Device: iMac,iPad3,iPhone5-Kindle Fire,Touch,PaperWhite	Glad to help. (greg- original poster) What is sad is that Kindle support has absolutely no interest in listening to solutions such at this to put on their FAQ's or to help train their support people.