03-06-2010, 01:15 AM | #1 |
Junior Member
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Join Date: Jan 2010
Device: PRS 600 Touch
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Not staying authorized
I received a PRS 600 at christmas and loaded the software on my laptop that moves between home and work. I have both purchased books and used library books on the reader. The challenge is that every time I go to download books the system asks me to authorize my computer. I either have to authorize with my Adobe ID or the Sony Library ID. Now I thought it was just crazy having to do this and that it would end up causing me problems. Well I am going away in a week, am out of books and went to download some library books and I received the error message that I had too many activations. Did I download the program incorrectly somewhere along the line? Why do I need to activate my account every time I download a book? I have only authorized the reader and this laptop. Has anyone else had this challenge? I have been on the phone with Sony and they said they reset my account two days ago but I am still receiving the same error message.
Any help would be appreciated as I am going away on holidays and would like to take reading material with me. |
03-06-2010, 01:17 AM | #2 |
Grand Sorcerer
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That's a new one. What OS are you using? Is it the host OS or is it perhaps in a VM... it seems the ADE thinks you are on a different computer each time.
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03-06-2010, 01:29 AM | #3 | |
It's about the umbrella
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Quote:
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03-06-2010, 12:38 PM | #4 |
Junior Member
Posts: 6
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Join Date: Jan 2010
Device: PRS 600 Touch
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I am using Windows XP and I use the same ID for ADE and the Sony library. It is very frustrating as I am leaving in a week for 2 weeks overseas and have read all the books currently on my reader.
When I download library books into the reader library, every time I want to open the book on the laptop or transfer it to the reader, it tells me that I have to authorize my computer. I have phoned Sony and they keep saying its an Adobe issue. |
03-06-2010, 12:49 PM | #5 |
browneyedgurl
Posts: 523
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Join Date: Dec 2008
Location: Warren, OH
Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black
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Log into your account at The Sony Reader store and go down to Manage Devices. What do you see?
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03-06-2010, 03:14 PM | #6 | |||
It's about the umbrella
Posts: 25,110
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Join Date: Jan 2009
Device: Sony 505| K Fire | KK 3G+Wi-Fi | iPhone 3Gs |Vista 32-bit Hm Prem w/FF
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Quote:
I have another thought or question for more experienced members viewing this.... Does traveling with the same laptop between IP addresses cause ADE and Sony Reader Library to think it is a different computer? Quote:
I just saw your other post and think it may be a good idea if you call Sony about you problem and mention what helped "John" in the below post. The software from Sony was reauthorizing itself every time I ran the Reader Library software.. Quote:
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03-06-2010, 11:48 PM | #7 |
Junior Member
Posts: 6
Karma: 10
Join Date: Jan 2010
Device: PRS 600 Touch
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Before I received the error 2023 I did check to see what devices were on my system and there was only my laptop and the reader. Two devices only. I was able to speak with a supervisor at Sony today (ADE does not have support working on weekends apparantly) and they said that ADE is not recognizing that my computer has been authorized so I am thinking I have a similar challenge as John. From what I have been able to gather is that neither ADE nor Sony Reader library were speaking to each other and that caused me to have to authorize every time I wanted to download books.
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