Reader just went dead

adi · 06-11-2009, 08:02 AM

My digital reader suddenly went dead. I was reading a pdf, when the reader froze. Pressing the reset button did not do anything. So, I just felt it aside for about a week.

After a week, I tried to recharge it, and it froze again during recharging. I removed it from charging and left it aside for a two three days. Now, when I try to recharge it, nothing happens. Pressing the reset button does nothing. The reader does not give visual feedback that it is working.

Any ideas on what I should do?

HarryT · 06-11-2009, 08:05 AM

It sounds rather as if it's a battery problem, doesn't it? I suspect that, unfortunately, you're going to have to send it back to iRex.

pthwaite · 06-11-2009, 08:30 AM

I'd try an external charger first. Plug in, wait around 10mins. Hit the reset & see if that works else try once more. If still no luck, then raise a ticket with iRex.

I've found them helpful and if it does need to go back, it is a relatively smooth process.

Howard

yingwu · 06-11-2009, 08:35 AM

To be honest, why are there so many fails of DR, such an expensive device???!!!!!!

yingwu · 06-11-2009, 08:37 AM

Quote:

Originally Posted by pthwaite

I'd try an external charger first. Plug in, wait around 10mins. Hit the reset & see if that works else try once more. If still no luck, then raise a ticket with iRex.

I've found them helpful and if it does need to go back, it is a relatively smooth process.

Howard

So how long does it usually take to waiting for the repaired back? And cost????

HarryT · 06-11-2009, 08:42 AM

Quote:

Originally Posted by yingwu

To be honest, why are there so many fails of DR, such an expensive device???!!!!!!

Are there many? I honestly can't recall reading of many at all.

yingwu · 06-11-2009, 08:45 AM

Quote:

Originally Posted by HarryT

Are there many? I honestly can't recall reading of many at all.

If you check on the internet, instead of this forum. Of course, I do not have the data. You too, right? So just different feeling, maybe.

HarryT · 06-11-2009, 08:47 AM

No, I certainly don't have any "inside information"

. I think, though, that when looking at problem reports, one does have to remember, with any device, that it's the people with problems who naturally report them. The "happy majority" are silent.

yingwu · 06-11-2009, 08:57 AM

En....that's right. And I got terrified when seeing their terrible experiences. It is easy for me there are bugs that may be improved later, but rise a ticket......O...should be terrible.

adi · 06-11-2009, 11:07 AM

Quote:

Originally Posted by pthwaite

I'd try an external charger first. Plug in, wait around 10mins. Hit the reset & see if that works else try once more. If still no luck, then raise a ticket with iRex.

I tried that, but the reader still does not respond.

Quote:

I've found them helpful and if it does need to go back, it is a relatively smooth process.
Howard

Good to know. I am travelling, but I will send them a request when I get back, and see how the process goes.

Thanks,
Aditya

Shaggy · 06-11-2009, 11:38 AM

Quote:

Originally Posted by HarryT

Are there many? I honestly can't recall reading of many at all.

I agree. I was also thinking that I haven't really heard of many actual failures. Various firmware bugs, yes, but few cases of a unit that had to be repaired/replaced.

PhishStyx · 06-11-2009, 11:57 AM

Quote:

Originally Posted by yingwu

To be honest, why are there so many fails of DR, such an expensive device???!!!!!!

I don't think I've seen any other complete device failures at all, and having done some Google searching, I haven't found any out there in the general internet.

pthwaite · 06-11-2009, 01:04 PM

The return to irex and then back to myself was 3 weeks in total. Took a day for the UPS returns box to arrive so effectively 1 day to email and get confirmation a return was needed, the next day the box was with me. I sent it off the following day and just over 2 weeks later it came back.

Howard

PhishStyx · 06-11-2009, 03:25 PM

Quote:

Originally Posted by pthwaite

The return to irex and then back to myself was 3 weeks in total. Took a day for the UPS returns box to arrive so effectively 1 day to email and get confirmation a return was needed, the next day the box was with me. I sent it off the following day and just over 2 weeks later it came back.

Howard

What issue were you having with it? I remember your thread about sending it back, but not what the problem was.

Shaggy · 06-11-2009, 04:41 PM

Quote:

Originally Posted by PhishStyx

What issue were you having with it? I remember your thread about sending it back, but not what the problem was.

https://www.mobileread.com/forums/sho...847#post351847

06-11-2009, 08:02 AM	#1
adi Enthusiast Posts: 34 Karma: 36 Join Date: Oct 2008 Device: irex digital reader	Reader just went dead My digital reader suddenly went dead. I was reading a pdf, when the reader froze. Pressing the reset button did not do anything. So, I just felt it aside for about a week. After a week, I tried to recharge it, and it froze again during recharging. I removed it from charging and left it aside for a two three days. Now, when I try to recharge it, nothing happens. Pressing the reset button does nothing. The reader does not give visual feedback that it is working. Any ideas on what I should do?

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06-11-2009, 08:05 AM	#2
HarryT eBook Enthusiast Posts: 85,559 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It sounds rather as if it's a battery problem, doesn't it? I suspect that, unfortunately, you're going to have to send it back to iRex.

06-11-2009, 08:30 AM	#3
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	I'd try an external charger first. Plug in, wait around 10mins. Hit the reset & see if that works else try once more. If still no luck, then raise a ticket with iRex. I've found them helpful and if it does need to go back, it is a relatively smooth process. Howard

06-11-2009, 08:35 AM	#4
yingwu Addict Posts: 227 Karma: 322 Join Date: May 2009 Device: 1000s	To be honest, why are there so many fails of DR, such an expensive device???!!!!!!

06-11-2009, 08:47 AM	#8
HarryT eBook Enthusiast Posts: 85,559 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	No, I certainly don't have any "inside information" . I think, though, that when looking at problem reports, one does have to remember, with any device, that it's the people with problems who naturally report them. The "happy majority" are silent.

06-11-2009, 08:57 AM	#9
yingwu Addict Posts: 227 Karma: 322 Join Date: May 2009 Device: 1000s	En....that's right. And I got terrified when seeing their terrible experiences. It is easy for me there are bugs that may be improved later, but rise a ticket......O...should be terrible.

06-11-2009, 01:04 PM	#13
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	The return to irex and then back to myself was 3 weeks in total. Took a day for the UPS returns box to arrive so effectively 1 day to email and get confirmation a return was needed, the next day the box was with me. I sent it off the following day and just over 2 weeks later it came back. Howard

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