Any way to replace light guide on PW2?

RadicalxEdward · 03-15-2016, 03:16 PM

Hello all,

This post is a long shot, but I was wondering if anyone has any experience or knowledge of a way to replace the Paperwhite 2 light guide. I was putting away dishes while reading the other day and one fell smack dab in the middle of my screen from about 3 feet or so above it. Didn't scratch the front plastic, didn't crack the screen. But it did crack the light guide. So now I have one spot that is a bright little line that casts 4-5 shadows (one from each LED).

[Oversized image removed by moderator]

Cinisajoy · 03-15-2016, 03:18 PM

Is it still under warranty?
If yes, contact Amazon.

HarryT · 03-15-2016, 03:39 PM

Quote:

Originally Posted by Cinisajoy

Is it still under warranty?
If yes, contact Amazon.

A warranty has no bearing on user damage. It doesn't cover it.

Cinisajoy · 03-15-2016, 04:08 PM

Quote:

Originally Posted by HarryT

A warranty has no bearing on user damage. It doesn't cover it.

Hmmm. I know some companies will replace regardless of how it got broke.
Craftsman and Buck are two such companies.
Not sure about Amazon.

AnemicOak · 03-15-2016, 04:14 PM

Quote:

Originally Posted by RadicalxEdward

I was wondering if anyone has any experience or knowledge of a way to replace the Paperwhite 2 light guide.

AFAIK the lightguide is laminated to the rest of the screen so there's no way to replace just the light guide. The entire screen would need to be replaced.

HarryT · 03-15-2016, 04:16 PM

Quote:

Originally Posted by Cinisajoy

Hmmm. I know some companies will replace regardless of how it got broke.
Craftsman and Buck are two such companies.
Not sure about Amazon.

You would need an accidental damage insurance policy to provide such cover. A warranty covers you against manufacturing defects. If you break or damage your device, it's rather unreasonable to expect Amazon to replace it. It's not their fault.

eschwartz · 03-15-2016, 04:24 PM

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RadicalxEdward · 03-15-2016, 04:59 PM

Quote:

Originally Posted by AnemicOak

AFAIK the lightguide is laminated to the rest of the screen so there's no way to replace just the light guide. The entire screen would need to be replaced.

That's what I was afraid of. Well at least now i have an answer. Guess I'll just have to learn to live with it.

Cinisajoy · 03-15-2016, 05:30 PM

Quote:

Originally Posted by HarryT

You would need an accidental damage insurance policy to provide such cover. A warranty covers you against manufacturing defects. If you break or damage your device, it's rather unreasonable to expect Amazon to replace it. It's not their fault.

Craftsman and Buck both replace with no questions asked. Does not matter how it got broke.
A person's best bet is read the warranty. Many here cover accidental breakage but not intentional breakage.
If I drop something on the door to my toaster oven, Oster will fix or replace less shipping costs. If I take it apart and put it back together wrong, then Oster will not replace it.
That is in the warranty itself.

He might want to contact Amazon anyway as they sometimes give discounts on newer models if you return the old device.

JSWolf · 03-15-2016, 05:30 PM

Your image was removed. Please attach it so we can see it.

barryem · 03-15-2016, 06:48 PM

I loaned an in-warranty Kindle 4 to a neighbor with a book she wanted to read and her dog scratched the screen. I called Amazon in hopes of getting a discounted replacement but they insisted on replacing it under warranty even though I explained that it was user damage (if the dog can be considered a user) and no fault of the device.

I got a free replacement, which I've since given to a neighbor who is still using it.

Amazon had no need to do that and it could be that the support lady was just having a good day and felt like celebrating. I don't know. But given that experience it can't hurt to call and give them a chance. Maybe you'll get a support person whose having a good day.

Barry

shamanNS · 03-15-2016, 07:38 PM

@RadicalxEdward: Welcome to the club

I've dropped my mobile phone on my PW1 while in bed taking a break from reading / checking mail and stuff, but didn't close the magnetic cover

My father is using it now he doesn't mind the bright line

I'm reading on PW3 now.

Barbara1955 · 03-20-2016, 02:19 PM

OP how about getting a M-Edge Case & M-Edge Light... Then you can still Read on it.

JSWolf · 03-20-2016, 05:23 PM

Look for a refurbished PW3 on Amazon.

03-15-2016, 03:16 PM	#1
RadicalxEdward Enthusiast Posts: 30 Karma: 10 Join Date: Jun 2009 Device: Amazon Kindle	Any way to replace light guide on PW2? Hello all, This post is a long shot, but I was wondering if anyone has any experience or knowledge of a way to replace the Paperwhite 2 light guide. I was putting away dishes while reading the other day and one fell smack dab in the middle of my screen from about 3 feet or so above it. Didn't scratch the front plastic, didn't crack the screen. But it did crack the light guide. So now I have one spot that is a bright little line that casts 4-5 shadows (one from each LED). [Oversized image removed by moderator] Last edited by eschwartz; 03-15-2016 at 04:24 PM.

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03-15-2016, 03:18 PM	#2
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Is it still under warranty? If yes, contact Amazon.

03-15-2016, 04:24 PM	#7
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Moderator Notice Please take a few moments to read our Posting Guidelines, in particular the part about the maximum image size allowed (600x600 pixels). Images that violate those guidelines will be deleted. Feel free to update your original post with an appropriately-resized image, or use our attachments feature (in the Go Advanced reply mode). Thanks.

03-15-2016, 05:30 PM	#10
JSWolf Resident Curmudgeon Posts: 79,722 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Your image was removed. Please attach it so we can see it.

03-15-2016, 06:48 PM	#11
barryem Wizard Posts: 2,459 Karma: 68781975 Join Date: Oct 2012 Location: Arkansas Device: Paperwhite 4	I loaned an in-warranty Kindle 4 to a neighbor with a book she wanted to read and her dog scratched the screen. I called Amazon in hopes of getting a discounted replacement but they insisted on replacing it under warranty even though I explained that it was user damage (if the dog can be considered a user) and no fault of the device. I got a free replacement, which I've since given to a neighbor who is still using it. Amazon had no need to do that and it could be that the support lady was just having a good day and felt like celebrating. I don't know. But given that experience it can't hurt to call and give them a chance. Maybe you'll get a support person whose having a good day. Barry

03-15-2016, 07:38 PM	#12
shamanNS Wizard Posts: 1,114 Karma: 12345678 Join Date: Feb 2010 Location: Serbia Device: Kindle PW5, Kobo Libra 2, Kindle PW1	@RadicalxEdward: Welcome to the club I've dropped my mobile phone on my PW1 while in bed taking a break from reading / checking mail and stuff, but didn't close the magnetic cover My father is using it now he doesn't mind the bright line I'm reading on PW3 now.

03-20-2016, 02:19 PM	#13
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	OP how about getting a M-Edge Case & M-Edge Light... Then you can still Read on it.

03-20-2016, 05:23 PM	#14
JSWolf Resident Curmudgeon Posts: 79,722 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Look for a refurbished PW3 on Amazon.

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