Touch Not responding

paieye · 03-27-2012, 06:25 AM

My KT is less than 2 months old. The screen is maddeningly unresponsive.

Tapping to turn a page and read on works for only a few pages, then either turns the page back, or produces no reaction at all. Swiping works better for page-turning, but cannot be used for making selections from Home, &c.

For that purpose, tapping or a sustained touch is necessary, but my screen makes up its own mind to which of those it will respond, or whether to respond at all.

I strongly suspect the quality of this product.

kaikara · 03-27-2012, 11:44 AM

We have 2 and they both work perfectly. You may have defective hardware. If you bought it somewhere you can take it back show them what it is doing and get their opinion. Otherwise contact support.

paieye · 03-27-2012, 12:02 PM

Thank you, but my experience of Support does not encourage me to be hopeful.

GoingDown · 03-27-2012, 12:33 PM

Could it be messed-up database or invalid book file? Have you tried to reset it to factory defaults, and then re-applying latest update.

Then try with only one book loaded?

paieye · 03-30-2012, 02:25 AM

Thank you for the suggestion, I shall try that, and report back.

paieye · 04-09-2012, 04:16 PM

My apology for not coming back about this before, but the ailment seems mysteriously to have cured itself !

03-27-2012, 06:25 AM	#1
paieye Connoisseur Posts: 59 Karma: 10 Join Date: Feb 2012 Device: Amazon Fire	Not responding My KT is less than 2 months old. The screen is maddeningly unresponsive. Tapping to turn a page and read on works for only a few pages, then either turns the page back, or produces no reaction at all. Swiping works better for page-turning, but cannot be used for making selections from Home, &c. For that purpose, tapping or a sustained touch is necessary, but my screen makes up its own mind to which of those it will respond, or whether to respond at all. I strongly suspect the quality of this product.

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03-27-2012, 11:44 AM	#2
kaikara Zealot Posts: 110 Karma: 347050 Join Date: Jun 2011 Device: Kobo Glo, Kobo Touch, Kobo Vox	We have 2 and they both work perfectly. You may have defective hardware. If you bought it somewhere you can take it back show them what it is doing and get their opinion. Otherwise contact support.

03-27-2012, 12:02 PM	#3
paieye Connoisseur Posts: 59 Karma: 10 Join Date: Feb 2012 Device: Amazon Fire	Thank you, but my experience of Support does not encourage me to be hopeful.

03-27-2012, 12:33 PM	#4
GoingDown Zealot Posts: 114 Karma: 1274 Join Date: Dec 2010 Location: Finland Device: Kobo Touch	Could it be messed-up database or invalid book file? Have you tried to reset it to factory defaults, and then re-applying latest update. Then try with only one book loaded?

03-30-2012, 02:25 AM	#5
paieye Connoisseur Posts: 59 Karma: 10 Join Date: Feb 2012 Device: Amazon Fire	Thank you for the suggestion, I shall try that, and report back.

04-09-2012, 04:16 PM	#6
paieye Connoisseur Posts: 59 Karma: 10 Join Date: Feb 2012 Device: Amazon Fire	My apology for not coming back about this before, but the ailment seems mysteriously to have cured itself !

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