Mobipocket Issues affecting our customers - NOW RESOLVED - Page 3

JSWolf · 10-26-2008, 09:44 AM

Quote:

Originally Posted by HarryT

I just plain can't connect to Fictionwise at the moment, Jon!

I just had bad timing I guess. I did get in and then tried to login and no go. Now I too cannot get in at all.

BooksOnBoard is fine.

GeoffC · 10-26-2008, 09:52 AM

Phew, I could log onto the FW front page, but not my account - glad to see I'm not alone ......

Lemurion · 10-26-2008, 10:02 AM

Quote:

Originally Posted by HarryT

I just plain can't connect to Fictionwise at the moment, Jon!

I can get to the main page; but not into my account.

JSWolf · 10-26-2008, 10:09 AM

Try clearing your cache and try to get into FW again. It's not responding.

bbusybookworm · 10-26-2008, 10:33 AM

Indeed, I tried as well and its note responding so It looks like something major's up.

Funny thing is, I thought Fictionwise was using the OD servers as they were allowing you to enter Kindle PID's.

JSWolf · 10-26-2008, 10:42 AM

Not all books use the OD server(s). So some you won't be able to download/purchase while the PX server(s) are down. I did get to FW's front page. But it did take a long time to get there. Trying to login this time and just letting it sit and try.

HarryT · 10-26-2008, 11:27 AM

FictionWise seems to be up again now. Mobi is still down.

pilotbob · 10-26-2008, 11:35 AM

Quote:

Originally Posted by HarryT

FictionWise seems to be up again now. Mobi is still down.

Yes it is, but I can't download any mobi books. Can you?

I just noticed that my bookself has two ebooks I don't remember buying. _Awakening_ by Judith Berman and _Child, Madian, Women, Crone_ by Terry Bramlett. Hmm? I wonder if I just grabed them some time when they were free and never downloaded them. Did they have some nebula aware giveaway that I forgot all about getting these books?

Anyone read either of these?

BOb

HarryT · 10-26-2008, 11:41 AM

Quote:

Originally Posted by pilotbob

Yes it is, but I can't download any mobi books. Can you?

No. Microsoft Reader books download OK, but Mobi books just timeout when you click the "Download" link. Presumably that's because the Mobi server is down.

pilotbob · 10-26-2008, 11:43 AM

Quote:

Originally Posted by HarryT

Presumably that's because the Mobi server is down.

Yes... as I figured. I thought they use OD though. Guess not.

BOb

HarryT · 10-26-2008, 11:48 AM

No, FW use Mobi's DRM servers. The only Mobi store that uses OD (for some books) is, AFAIK, BoB. FW may perhaps use OD for PDF books - that's not a format I ever buy books in, so I wouldn't know.

HarryT · 10-26-2008, 12:05 PM

Message from the FW mailing list concerning the Mobi problem:

Quote:

The Fictionwise bookshelf is back up. Mobi is still down with
absolutely no word from them. We'll keep trying but we're getting
auto-email replies to our main contacts over there (the auto-replies
say they are on vacation).

elsussman · 10-26-2008, 12:24 PM

Quote:

Originally Posted by HarryT

Message from the FW mailing list concerning the Mobi problem:

Harry

How do you get that mailing list info. I am a member of their buywise club. get all kinds of email about specials new books etc... but I did not get this message and there is no specific info on their website that I can find

Elihu

Lemurion · 10-26-2008, 12:29 PM

Ouch - hope they figure it out soon

KurtJohnson · 10-26-2008, 01:28 PM

We appreciate the concern of ebook users in these matters, and we are, of course, disappointed that Mobipocket/Amazon is down this weekend. (We're sure Mobipocket's disappointed as well.) These things happen in technology and we hope the team at Mobi is able to correct their problems quickly.

We are very fortunate to partner with Overdrive (OD) whose efforts to bring free digital reading to everyone across all financial strata through America's public libraries, caused them to build very robust and redundant systems to keep their servers up round the clock. That partnership provides our customers an alternative Mobipocket (OD) source this weekend - and always.

We recognize, too, that our competitors and ourselves will all have problems with technology from time to time. It's the nature of the beast. But rather than fight each other, we and our customers would benefit much more by working together to improve the eBook reading experience, and keep our focus on customer satisfaction.

We at BooksOnBoard are genuinely grateful for Oprah's plug for eBooks and for the persistence by our partners and competitors in continuously improving the eBook experience. The industry has a long way to go, but the progress is encouraging.

Kurt Johnson
BooksOnBoard

10-26-2008, 01:28 PM	#45
KurtJohnson Member Posts: 10 Karma: 100 Join Date: Oct 2008 Device: Cybook, Sony 505	Thank you for your continued patience. We appreciate the concern of ebook users in these matters, and we are, of course, disappointed that Mobipocket/Amazon is down this weekend. (We're sure Mobipocket's disappointed as well.) These things happen in technology and we hope the team at Mobi is able to correct their problems quickly. We are very fortunate to partner with Overdrive (OD) whose efforts to bring free digital reading to everyone across all financial strata through America's public libraries, caused them to build very robust and redundant systems to keep their servers up round the clock. That partnership provides our customers an alternative Mobipocket (OD) source this weekend - and always. We recognize, too, that our competitors and ourselves will all have problems with technology from time to time. It's the nature of the beast. But rather than fight each other, we and our customers would benefit much more by working together to improve the eBook reading experience, and keep our focus on customer satisfaction. We at BooksOnBoard are genuinely grateful for Oprah's plug for eBooks and for the persistence by our partners and competitors in continuously improving the eBook experience. The industry has a long way to go, but the progress is encouraging. Kurt Johnson BooksOnBoard

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10-26-2008, 09:52 AM	#32
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Phew, I could log onto the FW front page, but not my account - glad to see I'm not alone ......

10-26-2008, 10:09 AM	#34
JSWolf Resident Curmudgeon Posts: 79,171 Karma: 144286760 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Try clearing your cache and try to get into FW again. It's not responding.

10-26-2008, 10:33 AM	#35
bbusybookworm Tech Junkie Posts: 1,027 Karma: 10080 Join Date: Aug 2007 Location: Earth Device: iPad, MotoXStyle, OnePlusOne	Indeed, I tried as well and its note responding so It looks like something major's up. Funny thing is, I thought Fictionwise was using the OD servers as they were allowing you to enter Kindle PID's.

10-26-2008, 10:42 AM	#36
JSWolf Resident Curmudgeon Posts: 79,171 Karma: 144286760 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Not all books use the OD server(s). So some you won't be able to download/purchase while the PX server(s) are down. I did get to FW's front page. But it did take a long time to get there. Trying to login this time and just letting it sit and try.

10-26-2008, 11:27 AM	#37
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	FictionWise seems to be up again now. Mobi is still down.

10-26-2008, 11:48 AM	#41
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	No, FW use Mobi's DRM servers. The only Mobi store that uses OD (for some books) is, AFAIK, BoB. FW may perhaps use OD for PDF books - that's not a format I ever buy books in, so I wouldn't know.

10-26-2008, 12:29 PM	#44
Lemurion eReader Posts: 2,750 Karma: 4968470 Join Date: Aug 2007 Device: Note 5; PW3; Nook HD+; ChuWi Hi12; iPad	Ouch - hope they figure it out soon

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