03-05-2012, 08:21 AM | #421 |
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03-05-2012, 09:48 AM | #422 | |
Sharp Shootin' Grandma
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I once saw a woman trying to return a steam cleaner (no box or receipt) that was clearly years old and used hard. Another man was trying to return a half blown up air mattress that I swear he dug out of a dumpster. It was filthy, old, and a brand they didn't even carry. People have some nerve. Since post #1 in this thread, I've sided with Amazon. I don't buy the "poor, innocent me" routine. |
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03-05-2012, 10:43 AM | #423 | |
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After trying to be reasonable and failing, he gave the guy credit for his lawnmower. He decided a happy customer was worth whatever store credit he had to write off. On the one hand, I respect that attitude toward customer service and relationship management. On the other hand, that store is long since out of business. Now, Please note the new commercial message that JC Penny is putting out there, with the aid of the lovely and talented Ellen DeGeneris, to attract customers: Last edited by ApK; 03-05-2012 at 10:46 AM. |
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03-05-2012, 11:32 AM | #424 |
monkey on the fringe
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The only time I over buy with a possibility of returns is during Black Friday. Even then, any items I return are still sealed and within the return window.
Outside of that, if there's even the slightest chance I might return something, I won't buy it. |
03-05-2012, 11:52 AM | #425 |
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Mine is when I'm doing home repairs/improvements, I buy everything I think I may need and then some, just in case. At the end of the project, I gather everything unused/unopened and return it with the receipt. Even if I just get store credit, I know I'll be starting another project again soon.
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03-05-2012, 12:15 PM | #426 | |
I am not The Stig
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So far, Lowes and Home Depot have not cancelled my accounts for excessive returns. |
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03-05-2012, 12:41 PM | #427 |
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Returning new and sealed products is one thing - the store can simply put them back on the shelf and re-sell them. Returning opened and used products that can't be re-sold is an entirely different kettle of fish.
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03-05-2012, 01:15 PM | #428 | |
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p.s. I'm not innocent of gaming the system, myself, on occasion, but I don't try to convince myself that it was the right thing to do. I own the guilt of all my past transgressions. |
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03-05-2012, 01:15 PM | #429 |
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03-05-2012, 03:14 PM | #430 | |
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I acknowledge that a policy can be abused, and one can find ways to do wrong with it. Buying a TV to watch the Superbowl with the intent of returning it is wrong. Buying a TV, watching the Superbowl, realizing you're not happy with the set, and returning it is NOT wrong, if that's allowed by the policy of the store. The store may suspect you of the former even if you're not guilty of it, and may decide at some point to cut you off, but that doesn't make what you did wrong. ApK |
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03-05-2012, 04:13 PM | #431 | |
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03-05-2012, 04:35 PM | #432 | |
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Two, if the store has a no questions asked, satisfaction guaranteed return policy, then it's really none of their business either, though I presume they want to know if it's defective so they won't resell it. Three, You say "Does it not function as advertised?" Advertised? ADVERTISED? The store ADVERTISED a good return policy. As long as we agree it's right to stand behind what's ADVERTISED, then we have no argument. ApK |
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03-05-2012, 09:54 PM | #433 |
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The problem is too many people buy a TV just for the Super Bowel and then try to return it after. That's wrong.
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03-05-2012, 10:26 PM | #434 |
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The real problem is the general degradation of ethics and the indifference to unacceptable behavior. Stealing, cheating on school exams, lying, scamming, sadly, has become the new norm for far too many.
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03-05-2012, 10:28 PM | #435 |
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