|  08-24-2009, 02:06 PM | #331 | |
| Grand Sorcerer            Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch | Quote: 
 Do you only have 1 book? Can you try to get/buy another one? Maybe the store you are using has a free test one? Here is a link to free ones of Booksonboard meant for testing. http://www.booksonboard.com/index.php?F=helpAdobeEbook BOb Last edited by pilotbob; 08-24-2009 at 02:15 PM. | |
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|  08-24-2009, 02:22 PM | #332 | |
| Member  Posts: 17 Karma: 10 Join Date: Aug 2009 Device: acsm | Quote: 
 But as I'm writing this post, I'm on the phone with Adobe technical support. Is there any way I can remove the ADE from my computer completely, even the registry and all that garbage? just in case. | |
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|  08-24-2009, 04:11 PM | #333 | ||
| Grand Sorcerer            Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch | Quote: 
 I am pretty sure the issue is that when you bought the book you are having trouble it was done as an anonymous user before you authorized your computer to your Adobe ID. See this from the ADE faq: Quote: 
 BOb | ||
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|  08-24-2009, 06:21 PM | #334 | 
| 01000100 01001010            Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous | 
			
			I can hardly wait to buy an EPUB from the Sony store and see if this little gem from I Heart Cabbages will work on it.
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|  08-24-2009, 11:56 PM | #335 | 
| Guru            Posts: 739 Karma: 1018859 Join Date: Jun 2008 Location: Near Seattle Device: kindle1, K3, K3G (thanks MR), iTouch, Kindle Touch | 
			
			You can also download drm'd epub books directly from the Adobe Digital Editions site and use them for a test.  That's what I did before I purchased an epub format book cheers | 
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|  08-25-2009, 01:19 AM | #336 | |
| 01000100 01001010            Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous | Quote: 
 ETA: I saw on the Sony site that the EPUB DRM is Adobe.   Last edited by doreenjoy; 08-26-2009 at 12:45 AM. | |
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|  08-25-2009, 01:44 AM | #337 | 
| Addict          Posts: 334 Karma: 1234 Join Date: Jul 2009 Location: Hindelbank, Switzerland Device: P990i, PRS 505 |  Yes 
			
			Depends on the shop. I once got a free eBook as goodie with an pBook. And that could only be read on one computer. Loose that computer and bye bye eBook.  I wrote then to tell them that under this condition I would never buy any eBooks with them. And for a long time I thought that Adobe eBooks must be avoided at all cost. Now I know it is not quite as bad. This is horrible - how can they let the user run in such a trap! Martin Last edited by krischik; 08-25-2009 at 01:47 AM. Reason: manual multi quote | 
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|  08-25-2009, 07:57 AM | #338 | 
| Member  Posts: 17 Karma: 10 Join Date: Aug 2009 Device: acsm | 
			
			I talked to adobe and that's exactly what the tech told me.  I've emailed the bookstore and I've asked them to give me a fresh feed. But she's convinced that I haven't activated both id's.  We'll see what she says.
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|  08-25-2009, 11:22 PM | #339 | 
| Wizard            Posts: 2,286 Karma: 7409537 Join Date: Mar 2009 Location: Circling Earth @ Mach .83 Device: Elipsa 2E, Sage, Libra Colour, Libra 2, Clara 2E, Oasis3, Voyage | 
			
			EMR- One small point - when you say "download" in all your previous posts, be sure you are selecting "open" ( not save) which will import the book to ADE. Then proceed with your task at hand... | 
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|  08-26-2009, 03:27 AM | #340 | 
| Junior Member  Posts: 2 Karma: 10 Join Date: Aug 2009 Device: none | 
			
			I have failed to find any drm'd epub books on Adobe Digital Editions site. Could someone please point direct link?
		 Last edited by Chipmunk; 08-26-2009 at 03:39 AM. | 
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|  08-26-2009, 03:41 AM | #341 | |
| useR!       Posts: 299 Karma: 651 Join Date: Nov 2007 Location: NY Device: Onyx Boox Max 2, Kobo Libra H2O, iRiver Story HD | Quote: 
 http://www.booksonboard.com/index.ph...55959&v=buynow | |
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|  08-26-2009, 04:35 AM | #342 | |
| Member  Posts: 17 Karma: 10 Join Date: Aug 2009 Device: acsm | Quote: 
 It looks as if the bookstore lady is not returning my emails for some reason. She is still convinced that both my Adobe Id's are not synchronized. I'm stuck. | |
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|  08-26-2009, 05:42 AM | #343 | 
| The Grand Mouse 高貴的老鼠            Posts: 74,412 Karma: 318076944 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis | 
			
			It sounds like she's mis-understood your situation. Try this line of explanation: "I downloaded the book to an unauthorised installation of ADE. I deleted that installation, installed a fresh copy and authorised it. I now cannot read my book. Please refund the book purchase so that I can buy it again and download it with my authorised copy of ADE." Any mention of other machines will lead to the synchronisation red herring. The problem isn't that you can't read the book on both machines, it's that you can't read it on the original machine. Keep it simple when talking to customer support. Once you have it downloaded on an authorised machine you'll be able to transfer it to other machines with ADE authorised with the same Adobe ID. | 
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|  08-26-2009, 08:53 AM | #344 | 
| Member  Posts: 17 Karma: 10 Join Date: Aug 2009 Device: acsm | 
			
			I know you have a problem downloading pictures via email, so I've borrowed this post space for you to see what I've been doing.   I have downloaded the "fresh" link that you've given me. Just to show you what I've been doing--I've attached the screen captures of my desktop when I try and download your ebook. This is what happens when I try and download the "fresh" link on my desktop. I've numbered the pictures in sequence of order---numbers 1 through 5. Once again, this is my desktop and the ADE is authorized with my adobe ID as evidenced by #1. Number 1 http://img17.imageshack.us/i/8252009100854am.jpg/ Here is the ADE already authorized under my Adobe ID Number 2 http://img19.imageshack.us/i/8252009101217am.jpg/ Here is the download page from your website. I click on the click to download button for the Forgotten Man Number 3 http://img19.imageshack.us/i/8252009101322am.jpg/ Here's the download box that automatically opens up. Number 4 http://img14.imageshack.us/i/8252009101402am.jpg/ This is the first thing I see on the ADE when I try and open the forgotten man. I click OK. Number 5 http://img14.imageshack.us/i/8252009101440am.jpg/ And this is the message that I keep getting. Please let me know. | 
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|  08-26-2009, 09:01 AM | #345 | 
| Member  Posts: 17 Karma: 10 Join Date: Aug 2009 Device: acsm | 
			
			I suppose I should ask the moderators on the forum first, but would it be alright if I had my customer service rep from the bookstore view the post above.  This isn't technically a "crack" or illegal thread is it?   just wondering. | 
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| Tags | 
| adept, adobe epub drm, ainept, drm, drm removal, drm-free epub, inept | 
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