Report conversion error or not?

MaxIsAvailable · Yesterday, 05:05 AM

I am new to this forum, so please be gentle with me.

I have a couple of epub files which I converted to AZW3 a few days ago using Calypso (v9.5).
When I loaded them onto my Kindle (v5.19.2) and opened them, they both raised a text box containing An error occurred (followed by a smug Amazon suggestion which is no help at all). As a baseline, I tried a third file - converted, loaded and opened in the same way, it worked with no problem.

Initially, I intended to report a conversion failure in relation to the first two files. But then I learned that Kindle users were reporting problems with the v5.19.2 firmware, and it occurred to me that it may be a better choice to wait a while to see if some of these issues are resolved. Which in turn may make my error message go away.

Could I have some advice please.

JSWolf · Yesterday, 06:19 AM

Quote:

Originally Posted by MaxIsAvailable

I am new to this forum, so please be gentle with me.

I have a couple of epub files which I converted to AZW3 a few days ago using Calypso (v9.5).
When I loaded them onto my Kindle (v5.19.2) and opened them, they both raised a text box containing An error occurred (followed by a smug Amazon suggestion which is no help at all). As a baseline, I tried a third file - converted, loaded and opened in the same way, it worked with no problem.

Initially, I intended to report a conversion failure in relation to the first two files. But then I learned that Kindle users were reporting problems with the v5.19.2 firmware, and it occurred to me that it may be a better choice to wait a while to see if some of these issues are resolved. Which in turn may make my error message go away.

Could I have some advice please.

I have no idea what Calypso is. But you are best to use calibre 9 to convert to KF8 for your Kindle.

DNSB · Yesterday, 12:53 PM

I would suspect that Calypso 9.5 is an autocorrect of calibre 9.5 though I might be wrong.

And yes, there have been issues reported with sideloaded files and Kindles. I don't know if they are going to go away since Amazon seems to have little interest in the problem going by their "tech support" responses.

JSWolf · Yesterday, 02:36 PM

Quote:

Originally Posted by DNSB

I would suspect that Calypso 9.5 is an autocorrect of calibre 9.5 though I might be wrong.

And yes, there have been issues reported with sideloaded files and Kindles. I don't know if they are going to go away since Amazon seems to have little interest in the problem going by their "tech support" responses.

If it is an autocorrect, it's a very odd autocorrect.

pdurrant · Yesterday, 03:12 PM

I would recommend just sending the ePub to your Amazon account using Amazon's Send to Kindle service.

It would probably be helpful to report the error, using a scrambled version of the ePub.

JSWolf · Yesterday, 05:53 PM

Does the ePub pass epubcheck?

MaxIsAvailable · Yesterday, 08:01 PM

Quote:

Originally Posted by JSWolf

I have no idea what Calypso is. But you are best to use calibre 9 to convert to KF8 for your Kindle.

Did I really do that - I meant Calibre

kovidgoyal · Yesterday, 10:18 PM

The simplest fix is to simpy convert to MOBI instead of azw3, that typically dumbs down the markup enough for amazons renderer to handle.

Yesterday, 05:05 AM	#1
MaxIsAvailable Junior Member Posts: 2 Karma: 10 Join Date: Mar 2026 Device: Kindle (11th generation, 2024 release)	Report conversion error or not? I am new to this forum, so please be gentle with me. I have a couple of epub files which I converted to AZW3 a few days ago using Calypso (v9.5). When I loaded them onto my Kindle (v5.19.2) and opened them, they both raised a text box containing An error occurred (followed by a smug Amazon suggestion which is no help at all). As a baseline, I tried a third file - converted, loaded and opened in the same way, it worked with no problem. Initially, I intended to report a conversion failure in relation to the first two files. But then I learned that Kindle users were reporting problems with the v5.19.2 firmware, and it occurred to me that it may be a better choice to wait a while to see if some of these issues are resolved. Which in turn may make my error message go away. Could I have some advice please.

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Yesterday, 12:53 PM	#3
DNSB Bibliophagist Posts: 50,795 Karma: 178402710 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	I would suspect that Calypso 9.5 is an autocorrect of calibre 9.5 though I might be wrong. And yes, there have been issues reported with sideloaded files and Kindles. I don't know if they are going to go away since Amazon seems to have little interest in the problem going by their "tech support" responses.

Yesterday, 03:12 PM	#5
pdurrant The Grand Mouse 高貴的老鼠 Posts: 75,135 Karma: 319569784 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	I would recommend just sending the ePub to your Amazon account using Amazon's Send to Kindle service. It would probably be helpful to report the error, using a scrambled version of the ePub.

Yesterday, 05:53 PM	#6
JSWolf Resident Curmudgeon Posts: 82,516 Karma: 151278869 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Does the ePub pass epubcheck?

Yesterday, 10:18 PM	#8
kovidgoyal creator of calibre Posts: 46,114 Karma: 29626208 Join Date: Oct 2006 Location: Mumbai, India Device: Various	The simplest fix is to simpy convert to MOBI instead of azw3, that typically dumbs down the markup enough for amazons renderer to handle.