Troubleshooting PW2 stuck in tree screen

Blink1986 · 04-11-2024, 06:40 AM

Hello everyone,
I still have a Paperwhite 2 which is giving me a real headache. It ran out a long time ago and after I recharged the device, it froze on the Treescreen.

What I have tried so far:
- Hold down the power button for 1 minute
- fully charged with a power adapter
- tried to delete the content and restart
- Factory reset with the DO_FACTORY_RESTORE file

What is strange is that I can copy data to the Kindle via USB cable and also delete it. However, if I safely disconnect the device, the data is available again after a restart or the newly copied files are no longer on the device.

What other options do I have to get the device working again?
Thank you very much for your support

jhowell · 04-11-2024, 09:23 AM

Quote:

Originally Posted by Blink1986

What is strange is that I can copy data to the Kindle via USB cable and also delete it. However, if I safely disconnect the device, the data is available again after a restart or the newly copied files are no longer on the device.

That is usually a sign that the flash memory on the device has failed. If so you won’t be able to fix that.

Blink1986 · 04-11-2024, 10:58 AM

Thank you very much for your feedback. So flashing the firmware using the TTL adapter will not be successful or would it be worth a try?

jhowell · 04-11-2024, 12:15 PM

I don't know.

eddie.t.h · 04-11-2024, 05:56 PM

The only repair option is to replace the flash memory. This is not impossible but certainly not easy.

04-11-2024, 06:40 AM	#1
Blink1986 Junior Member Posts: 2 Karma: 10 Join Date: Apr 2024 Device: Kindle Paperwhite 6th Gen	PW2 stuck in tree screen Hello everyone, I still have a Paperwhite 2 which is giving me a real headache. It ran out a long time ago and after I recharged the device, it froze on the Treescreen. What I have tried so far: - Hold down the power button for 1 minute - fully charged with a power adapter - tried to delete the content and restart - Factory reset with the DO_FACTORY_RESTORE file What is strange is that I can copy data to the Kindle via USB cable and also delete it. However, if I safely disconnect the device, the data is available again after a restart or the newly copied files are no longer on the device. What other options do I have to get the device working again? Thank you very much for your support

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04-11-2024, 10:58 AM	#3
Blink1986 Junior Member Posts: 2 Karma: 10 Join Date: Apr 2024 Device: Kindle Paperwhite 6th Gen	Thank you very much for your feedback. So flashing the firmware using the TTL adapter will not be successful or would it be worth a try?

04-11-2024, 12:15 PM	#4
jhowell Grand Sorcerer Posts: 7,160 Karma: 92500001 Join Date: Nov 2011 Location: Charlottesville, VA Device: Kindles	I don't know.

04-11-2024, 05:56 PM	#5
eddie.t.h Addict Posts: 201 Karma: 123456 Join Date: Jan 2018 Device: Too Much Kindle :-)	The only repair option is to replace the flash memory. This is not impossible but certainly not easy.