Pocketbook Touch HD 3 clock broken.

bachvarov · 10-19-2019, 11:25 AM

I have this issue on my pocketbook. The system clock just does not run anymore. It always shows the same time. Or sometimes it advances a few minutes and after restart is back to the initial time. This started after installation of Koreader. Factory reset, formatting and reflashing the firmware does not solve the issue. Has anyone experienced something similar?

zslengyel · 10-20-2019, 10:46 AM

Yes, I have the same problem on my Inkpad 3, but I also haven't been able the find its cause. PB support and a PB representative at e-reader-forum.de both suggested that it may be a hardware issue, and I should send the device in. (I did not until now, but I probably will at some point before the end of warranty.)
My first suspect was also Koreader, but the devs said it's nonsense. (https://www.mobileread.com/forums/sh...d.php?t=316768) Just out of curiosity: have you reinstalled Koreader after the reset & reformat? Or did anything change with a fresh, Koreader-less install?

bachvarov · 10-20-2019, 11:28 AM

Thank you for the reply. Reinstalling koreader does not make any difference. I think the koreader installation somehow damaged the motherboard, no matter what the devs say. I will have to send the reader back.

zslengyel · 10-21-2019, 06:31 AM

Would you be so kind as to report what happens to your device and whether they really accept this issue as legitimate? Thank you!

bachvarov · 11-12-2019, 01:56 PM

I managed to send it back to pocketbook. As i suspected it was a motherboard issue. They replaced it and now everything works fine. I am satisfied with their RMA service, It took a week for everything (shipping to Poland and back included),

kora13 · 02-01-2021, 02:36 AM

Quote:

Originally Posted by bachvarov

I have this issue on my pocketbook. The system clock just does not run anymore. It always shows the same time. Or sometimes it advances a few minutes and after restart is back to the initial time. This started after installation of Koreader. Factory reset, formatting and reflashing the firmware does not solve the issue. Has anyone experienced something similar?

Hi, I know I am kinda late to this, but have you fixed it somehow? I´am experiencing same problem with my 633 color

Skeeve · 02-01-2021, 02:39 AM

Quote:

Originally Posted by kora13

Hi, I know I am kinda late to this, but have you fixed it somehow? I´am experiencing same problem with my 633 color

You didn't read the post above yours, did you?

kora13 · 02-01-2021, 02:42 AM

Quote:

Originally Posted by Skeeve

You didn't read the post above yours, did you?

I was just going to delete it

rcentros · 02-01-2021, 08:24 AM

Quote:

Originally Posted by kora13

Hi, I know I am kinda late to this, but have you fixed it somehow? I´am experiencing same problem with my 633 color

Out of curiosity, did you also install KoReader on your 633?

cellaris · 02-01-2021, 11:20 AM

There have been several cases of clock stalling when the device is turned off or suspended (not exactly the same case as discussed here) . It happened to me with the InkPad 3. I removed the back cover and disconnected the battery and everything went back to normal when I reconnected it. (Obviously on devices with water protection it is not recommended to do this) . I don't think KOReader has anything to do with it. I use it on all my PocketBook devices and it has only happened once. Other people don't use KOReader and it has also happened to them.

rcentros · 02-01-2021, 07:21 PM

Quote:

Originally Posted by cellaris

... I don't think KOReader has anything to do with it. I use it on all my PocketBook devices and it has only happened once. Other people don't use KOReader and it has also happened to them.

Okay, thanks. So far I haven't had any clock issues with my PocketBooks. Hope that continues.

GalOR · 07-23-2022, 01:16 PM

Quote:

Originally Posted by cellaris

There have been several cases of clock stalling when the device is turned off or suspended (not exactly the same case as discussed here) . It happened to me with the InkPad 3. I removed the back cover and disconnected the battery and everything went back to normal when I reconnected it.

hi cellaris, this was a cool hint with disconnecting the battery. Must confess somehow logical as the device has no hw reset and for this cut off the energy is the only way then. Fixit from Poland would have asked 75€ for this easy remedy. Interesting I also had KOReader installed beforehand. So is this really ramdomly or is the a coincidence? Anyway thanks again. My device is having a functional clock again.
BR GalOR

igorius · 08-20-2022, 01:31 PM

Hello, how did you open your Inkpad? Do you have a hint doing this without breaking all in pieces? Thanks much! Any photo would help too...

cellaris · 08-20-2022, 07:23 PM

The InkPad 3 can be opened with your fingernail. No special tools are required. Then all you have to do is disconnect the battery tab.

danielk1591 · 01-22-2023, 01:24 PM

"Hello, I have two Pocketbook Inkpad X devices that I purchased new, six months apart. I installed Koreader on both devices and on both e-readers, the automatic clock synchronization is no longer working. I have returned both e-readers for warranty repair with Fixit in Poland. It seems that Koreader is causing a problem with the Pocketbook. I like Koreader and would like to reinstall it after it is returned from the after-sales service. For people in this situation who have reinstalled Koreader, has the malfunction reappeared?"

10-19-2019, 11:25 AM	#1
bachvarov Member Posts: 20 Karma: 10 Join Date: Feb 2012 Device: pocketbook Touch HD3	Pocketbook Touch HD 3 clock broken. I have this issue on my pocketbook. The system clock just does not run anymore. It always shows the same time. Or sometimes it advances a few minutes and after restart is back to the initial time. This started after installation of Koreader. Factory reset, formatting and reflashing the firmware does not solve the issue. Has anyone experienced something similar?

10-20-2019, 10:46 AM	#2
zslengyel Member Posts: 20 Karma: 7144 Join Date: Nov 2018 Location: Hungary Device: Boox Nova 2 (Pocketbook Inkpad3 740, Kindle Paperwhite 3)	Yes, I have the same problem on my Inkpad 3, but I also haven't been able the find its cause. PB support and a PB representative at e-reader-forum.de both suggested that it may be a hardware issue, and I should send the device in. (I did not until now, but I probably will at some point before the end of warranty.) My first suspect was also Koreader, but the devs said it's nonsense. (https://www.mobileread.com/forums/sh...d.php?t=316768) Just out of curiosity: have you reinstalled Koreader after the reset & reformat? Or did anything change with a fresh, Koreader-less install? Last edited by zslengyel; 10-20-2019 at 10:49 AM.

08-20-2022, 07:23 PM	#14
cellaris Addict Posts: 367 Karma: 4102027 Join Date: Mar 2013 Location: Spain Device: Kindle, Kobo, PocketBook, Tolino, Onyx Boox, Bigme.	The InkPad 3 can be opened with your fingernail. No special tools are required. Then all you have to do is disconnect the battery tab. Attached Thumbnails

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10-20-2019, 11:28 AM	#3
bachvarov Member Posts: 20 Karma: 10 Join Date: Feb 2012 Device: pocketbook Touch HD3	Thank you for the reply. Reinstalling koreader does not make any difference. I think the koreader installation somehow damaged the motherboard, no matter what the devs say. I will have to send the reader back.

10-21-2019, 06:31 AM	#4
zslengyel Member Posts: 20 Karma: 7144 Join Date: Nov 2018 Location: Hungary Device: Boox Nova 2 (Pocketbook Inkpad3 740, Kindle Paperwhite 3)	Would you be so kind as to report what happens to your device and whether they really accept this issue as legitimate? Thank you!

11-12-2019, 01:56 PM	#5
bachvarov Member Posts: 20 Karma: 10 Join Date: Feb 2012 Device: pocketbook Touch HD3	I managed to send it back to pocketbook. As i suspected it was a motherboard issue. They replaced it and now everything works fine. I am satisfied with their RMA service, It took a week for everything (shipping to Poland and back included),

02-01-2021, 11:20 AM	#10
cellaris Addict Posts: 367 Karma: 4102027 Join Date: Mar 2013 Location: Spain Device: Kindle, Kobo, PocketBook, Tolino, Onyx Boox, Bigme.	There have been several cases of clock stalling when the device is turned off or suspended (not exactly the same case as discussed here) . It happened to me with the InkPad 3. I removed the back cover and disconnected the battery and everything went back to normal when I reconnected it. (Obviously on devices with water protection it is not recommended to do this) . I don't think KOReader has anything to do with it. I use it on all my PocketBook devices and it has only happened once. Other people don't use KOReader and it has also happened to them.

08-20-2022, 01:31 PM	#13
igorius Zealot Posts: 120 Karma: 34 Join Date: Jun 2015 Device: ipad & inkpad X	Hello, how did you open your Inkpad? Do you have a hint doing this without breaking all in pieces? Thanks much! Any photo would help too...

01-22-2023, 01:24 PM	#15
danielk1591 Member Posts: 21 Karma: 10 Join Date: Mar 2020 Location: France Device: Pocketbook Inkpad X	"Hello, I have two Pocketbook Inkpad X devices that I purchased new, six months apart. I installed Koreader on both devices and on both e-readers, the automatic clock synchronization is no longer working. I have returned both e-readers for warranty repair with Fixit in Poland. It seems that Koreader is causing a problem with the Pocketbook. I like Koreader and would like to reinstall it after it is returned from the after-sales service. For people in this situation who have reinstalled Koreader, has the malfunction reappeared?"