Docs/non-Amazon ebooks not syncing

tc2020 · 02-16-2020, 09:58 AM

Hi all! I am having trouble with my non-Amazon ebooks, which work fine on my Kindle but aren't showing up anywhere else. I'd like to access my annotations and sync progress, etc.

I've found a few threads on here about similar problems - but the solutions all start with going to 'Manage Your Content and Devices' on the Amazon site, and finding the ebooks listed under Docs there. Mine are not even showing up there - the site tells me 'No Items Found' when I click to look at Docs on my Kindle.

All the Amazon ebooks are showing up fine so I don't think it's a general problem with syncing. The non-Amazon ebooks were sent to the Kindle via email. Any advice would be great!

jhowell · 02-16-2020, 10:11 AM

Make sure that "Personal Document Archiving" is enabled. The setting can be found in the "Manage Your Content and Devices" page online. It it in the "Preferences" tab somewhere within the "Personal Document Settings" section.

Quote:

Personal Document Archiving

When this option is enabled, personal documents sent to your Send-to-Kindle e-mail address will also be added to your Kindle library.

tc2020 · 02-16-2020, 11:09 AM

Aha! Thank you. Will it go back and add the files already on the Kindle to my library, or is this only going to work for future docs I send?

jhowell · 02-16-2020, 11:28 AM

Quote:

Originally Posted by tc2020

Will it go back and add the files already on the Kindle to my library, or is this only going to work for future docs I send?

Only future documents as far as I know.

shallnot · 02-29-2020, 05:26 AM

In Manage Your Content and Devices page, select Docs, when all your personal ebooks appear select them all and click Deliver, then send to the devices you want, like this

jesuita · 03-10-2020, 09:46 AM

Quote:

Originally Posted by shallnot

In Manage Your Content and Devices page, select Docs, when all your personal ebooks appear select them all and click Deliver, then send to the devices you want, like this

I don't seem to be able to send them to my other devices (Kindle on Android Phone, tablet or even Cloud).

https://i.imgur.com/EYRthwG.png

Any idea why?

Archiving is enabled.

tomsem · 03-10-2020, 12:35 PM

Docs cannot be read in Cloud or desktop Kindle apps. I would check that those other devices actually exist. Sometimes an update or reinstall of Android/iOS app makes you re-register and it can ‘orphan’ older registrations. Just remove the zombie devices.

jesuita · 03-12-2020, 07:10 AM

Quote:

Originally Posted by tomsem

Docs cannot be read in Cloud or desktop Kindle apps. I would check that those other devices actually exist. Sometimes an update or reinstall of Android/iOS app makes you re-register and it can ‘orphan’ older registrations. Just remove the zombie devices.

Got it, thanks!

02-16-2020, 09:58 AM	#1
tc2020 Junior Member Posts: 2 Karma: 10 Join Date: Feb 2020 Device: Kindle Paperwhite	Docs/non-Amazon ebooks not syncing Hi all! I am having trouble with my non-Amazon ebooks, which work fine on my Kindle but aren't showing up anywhere else. I'd like to access my annotations and sync progress, etc. I've found a few threads on here about similar problems - but the solutions all start with going to 'Manage Your Content and Devices' on the Amazon site, and finding the ebooks listed under Docs there. Mine are not even showing up there - the site tells me 'No Items Found' when I click to look at Docs on my Kindle. All the Amazon ebooks are showing up fine so I don't think it's a general problem with syncing. The non-Amazon ebooks were sent to the Kindle via email. Any advice would be great!

02-29-2020, 05:26 AM	#5
shallnot Junior Member Posts: 2 Karma: 10 Join Date: May 2019 Device: Oa2, Voyage, PPW1-3-4, Fire 2-5th & iPhone	In Manage Your Content and Devices page, select Docs, when all your personal ebooks appear select them all and click Deliver, then send to the devices you want, like this Attached Thumbnails

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02-16-2020, 11:09 AM	#3
tc2020 Junior Member Posts: 2 Karma: 10 Join Date: Feb 2020 Device: Kindle Paperwhite	Aha! Thank you. Will it go back and add the files already on the Kindle to my library, or is this only going to work for future docs I send?

03-10-2020, 12:35 PM	#7
tomsem Grand Sorcerer Posts: 7,008 Karma: 27060353 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	Docs cannot be read in Cloud or desktop Kindle apps. I would check that those other devices actually exist. Sometimes an update or reinstall of Android/iOS app makes you re-register and it can ‘orphan’ older registrations. Just remove the zombie devices.