Calibre does not see my Kindle

[stumped]

so its charging but not visible in windows.
can you try a different cable ?
i would focus on getting windows to see it, then move on to any remaining issue with calibre. calibre can only see what windows sees
and maybe try amazon again for a smarter reply - I dont believe what they told out before about it not being connectable.

PS amazon user guide for oasis 2 (2017) says it can be connected to a PC, so ask them to read page 39 of their own instructions if they say different

"
When you first connect the Kindle to a computer's USB port, it will appear as an external storage
drive or volume on the computer's desktop. You'll see a directory or folder called "documents."
You can add Kindle-compatible files to this directory, and you can copy, move, or delete the files
that are already there. .."

[cunneeners]

anybody have any suggestions ?

[stumped]

Originally Posted by cunneeners

anybody have any suggestions ?

yes

they are in post #31

[NSILMike]

Originally Posted by stumped

yes

they are in post #31

and post #12

[stumped]

Originally Posted by NSILMike

and post #12

and in the Kindle user guide for the Oasis 2 ( as I said in #31)
page 39

anything else we can ( not) help you with ?

[manawydan]

Since this seems to be the place to ask for calibre - kindle problems, a quick question: can it be that the new Kindle firmware (5.11) and the calibre version 1.47 is not compatible?

I have a Kindle Voyage (firmware 5.8.7.01.) which works fine with this calibre version and got a New Kindle Paperwhite yesterday with the newest firmware which calibre does not recognise.
It is detected as usb device by windows though.

I read the thread with first steps but I can not upgrade calibre or windows.

As far as I understand it I can either return the Kindle, downgrade the firmware (and not being able to return the device) or get a new OS (and PC).

I just wanted to ask if you know of other cases which would confirm the "suspect" aka firmware.

[NiLuJe]

You can't downgrade a Kindle, so, at least that should answer part of your questions .

If Windows sees it (as a storage device, and you can properly access it that way), see the Calibre FAQ and post the relevant debug log. It's unlikely you'd be the first to notice something weird on a months-old firmware, but who knows.

EDIT: Oh, I'd completely glossed over the Calibre version. Yeaaaah, that won't do, c.f., @theducks's answer below.

[NSILMike]

Originally Posted by manawydan

Since this seems to be the place to ask for calibre - kindle problems, a quick question: can it be that the new Kindle firmware (5.11) and the calibre version 1.47 is not compatible?

[snipped]

As you probably know, until this is fixed you should be able to connect via USB. Not as convenient as wifi, but better than nothing.

[theducks]

Originally Posted by manawydan

Since this seems to be the place to ask for calibre - kindle problems, a quick question: can it be that the new Kindle firmware (5.11) and the calibre version 1.47 is not compatible?

I just wanted to ask if you know of other cases which would confirm the "suspect" aka firmware.

1.47 is not gonna get a 'fix'. XP is just so different from later Windows that new requirements are not compatible. We are on 3.x and heading for 4.x

I will assume the $$ or the PC belongs to someone else. Get a Linux (Mint is close to the way XP did things), on BOOTABLE Flash drive and install Calibre there and see if it can SEE your new K.
Remember to NOT use the repository version (outdated) of Calibre. Use the commandline installer from the Calibre LINUX install page

[ChipAHoy]

I rebooted PC and Kindle, still no detection. Any help is appreciated, thank you.

calibre 3.47 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.17763-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.17763')
Python 2.7.15+
Windows: ('10', '10.0.17763', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: Gather KFX-ZIP (from KFX Input) (1, 18, 0) && Package KFX (from KFX Input) (1, 18, 0) && Clean Metadata (0, 0, 6) && EpubCheck (0, 1, 9) && Find Duplicates (1, 6, 3) && Kindle Collections (1, 7, 24) && Consolidate All Library Metadata (2, 0, 33) && Set KFX metadata (from KFX Output) (1, 31, 0) && KFX Output (1, 31, 0) && Goodreads (1, 4, 0) && Modify ePub (1, 3, 13) && KindleUnpack - The Plugin (0, 81, 5) && X-Ray Creator (3, 2, 1) && Goodreads Sync (1, 12, 1) && Import List (1, 4, 0) && KFX metadata reader (from KFX Input) (1, 18, 0) && KFX Input (1, 18, 0)
USB devices on system:
(USBDevice(vendor_id=0x8087 product_id=0x25 bcd=0x2 devid=usb\vid_8087&pid_0025&rev_0002 devinst=1),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9ded&rev0030 devinst=2),
USBDevice(vendor_id=0x6cb product_id=0x81 bcd=0x164 devid=usb\vid_06cb&pid_0081&rev_0164 devinst=3),
USBDevice(vendor_id=0x4f2 product_id=0xb61e bcd=0x425 devid=usb\vid_04f2&pid_b61e&rev_0425 devinst=4),
USBDevice(vendor_id=0x4f2 product_id=0xb61e bcd=0x425 devid=usb\vid_04f2&pid_b61e&rev_0425&mi_00 devinst=5))

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{F1AF6D4D-495D-4981-A720-D7E2D6E05A2E}': [{'addr': u'10.158.0.34', 'broadcast': u'10.158.0.34', 'netmask': u'255.255.255.255'}], '{C7B54A77-7A2D-4B0A-BF68-5DB1E3F0C8DF}': [{'addr': u'192.168.0.10', 'broadcast': u'192.168.0.10', 'netmask': u'255.255.255.255'}], '{9FD16548-BC3F-11E8-9C9E-806E6F6E6963}': [{'addr': u'127.0.0.1', 'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

[theducks]

Chip
Does Window (explorer) see it?
Calibre can't see what windows can't see.

[ChipAHoy]

Originally Posted by theducks

Chip
Does Window (explorer) see it?
Calibre can't see what windows can't see.

No, it doesn't show up in Windows, either.

Both USB ports work, I tried other devices.

Is there a driver for the Kindle that I need on my computer? I saw somewhere about designating the Kindle as a media device to get it to show up, but I don't know how to do that.

[PeterT]

What type of Kindle is it? Many Android based devices (I've forgotten what the Amazon Android o/s is called) require an additional step to put the device into storage mode as opposed to charging mode.

I did see that earlier when you had I with a Paperwhite that you had a faulty USB cable. Have you tried a different cable?

Sent from my moto g(7) power using Tapatalk

[ChipAHoy]

Originally Posted by PeterT

What type of Kindle is it? Many Android based devices (I've forgotten what the Amazon Android o/s is called) require an additional step to put the device into storage mode as opposed to charging mode.

I did see that earlier when you had I with a Paperwhite that you had a faulty USB cable. Have you tried a different cable?

Sent from my moto g(7) power using Tapatalk

It is a Kindle Paperwhite. Wish I knew what that additional step was to put the device into storage mode as opposed to charging mode. I have tried 3 different cables.

[theducks]

Do you have a Sleep Cover? Leave it OPEN (no sleeping).
My Kobo hates the cover when transferring, maybe your K is the same