ADE problems

IcecreamLtDan · 01-25-2018, 08:13 PM

So this problem started back in November and I've pulled whats left of my hair out trying to solve this. Everytime I try to start ADE, and I have version 4.5.7 installed currently, I get the "Adobe digital editions 4.5.7 has stopped working" error. I've tried various ways to start it, clicking on the shortcut, clicking directly on the program exe., trying to open an ACSM file and no luck. I've tried things I've found while searching the web such as deleting or renaming folders. I've tried various compatability modes, running as admin, I've uninstalled version 4 and tried versions 2 and 3 and neither of them even get that far. I click the exe, the screen blinks for a second and then nothing. I am completely out of clues and further searching on google and adobe's website has simply had me redoing the things I've already tried.

Is anyone else having this issue? Is there another way to open the acsm files I get from overdrive? I have a Kobo and I use Calibre, do I need to unistall one or both of those programs to get it to work? I have windows 10 and no, I do not try to run ADE while my Kobo is connected or while the Kobo software or Calibre are running. I am at my wits end and have no idea what else to even try. I miss my library books and am going crazy not being able to download and read them as it appears ADE is the only way to get the acsm files to open and download the EPUB files.

ngrant · 01-26-2018, 01:12 AM

Could be that the program's corruption is preventing you from doing a complete uninstall and also messing up other installations. Suggest you try REVOUNINSTALLER (free version works very well) to remove all associated files with the uninstall process. Restart your computer after uninstalling, then download the latest ADE from the website and try again.

Revo is available here. I use Windows 10 Professional, by the way. Hope this helps!

JSWolf · 01-26-2018, 04:42 AM

What you want to do is uninstall ADE 4.5.7. You don't want that version. What you want is ADE 2.0.1. ADE 4.5.7 might download ePub that has a new version DRM. You cannot remove the DRM or use the ePub on your Reader. Here is the link to ADE 2.0.1 from Adobe.

http://download.adobe.com/pub/adobe/..._Installer.exe

IcecreamLtDan · 01-26-2018, 11:23 PM

ADE 2.0.1 won't even start. As soon as I click on it a window appears and then just as quickly disappears.

JSWolf · 01-27-2018, 04:24 AM

Disable your anti-virus and try again. If that doesn't work, reboot into safe mode and see if that works. If safe mode works, then you'll have to disable everything you run on boot one-by-one and keep rebooting until you find what program is causing the problem.

I've never had ADE 2.0.1 fail to run. So my guess is it is something you run on your system.

IcecreamLtDan · 02-04-2018, 09:08 PM

Well, no luck, I've done what's been suggested here and no go. Don't know what my options are at this point. I take it there's no substitute for ADE?

JSWolf · 02-04-2018, 09:33 PM

Quote:

Originally Posted by IcecreamLtDan

Well, no luck, I've done what's been suggested here and no go. Don't know what my options are at this point. I take it there's no substitute for ADE?

Have you tried safe mode with networking?

JSWolf · 02-14-2018, 08:59 AM

I believe I have a possible solution.

C:\Users\XXXXX\AppData\Local\Adobe_Systems_Incorpo rate

Replace the XXXXX with your user directory.

Delete the file in that directory and try ADE 2.0.1 again. It should work.

IcecreamLtDan · 04-08-2018, 02:56 PM

Sorry, got to spend some quality time in the hospital so I haven't been around lately. Anyway, during recovery at home I reinstalled windows 10 on my machine as it's been having other issues as well and now ADE seems to be working. Thanks for the help there JSWolf and others.

teija · 08-13-2018, 02:21 AM

Quote:

Originally Posted by JSWolf

What you want to do is uninstall ADE 4.5.7. You don't want that version. What you want is ADE 2.0.1. ADE 4.5.7 might download ePub that has a new version DRM. You cannot remove the DRM or use the ePub on your Reader. Here is the link to ADE 2.0.1 from Adobe.

http://download.adobe.com/pub/adobe/..._Installer.exe

JSWolf: Thank you so much for this! I have spent HOURS trying to get my Kobo to authorize so that I could finish reading a library book I was working on. I have NEVER had such problem in the past and was absolutely frustrated by this point. While looking for anything I could have missed, I saw your post recommending the older ADE version so I gave it a try... and voila! It is working again!!

- so much!

catsknit · 09-13-2018, 09:44 PM

Hi, I just got a new laptop and went to install ADE, but remembered there are problems with newer versions, so came here to find the link (thank you JSWolf) to the older one. But when I try to install it, it says I need Microsoft NET framework 3.5 Service Pack 1, but when I click on the link for that, under requirements I get this:
Supported Operating System

Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP

I'm using Windows 10 Home. I don't remember having this problem on Windows 7, though and it doesn't say it's supported. Any ideas?

Doitsu · 09-15-2018, 11:23 AM

Quote:

Originally Posted by catsknit

Supported Operating System
Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP

You can ignore the system requirements. ADE 2.0 and .NET Framework 3.5 work fine with Windows 10.

JSWolf · 09-15-2018, 01:06 PM

Quote:

Originally Posted by Doitsu

You can ignore the system requirements. ADE 2.0 and .NET Framework 3.5 work fine with Windows 10.

Please call it by the correct number which is ADE 2.0.1. I just don't want others to go find the wrong version.

catsknit · 01-27-2019, 07:42 PM

Thank you for answering my question. I apologize for not getting back here sooner - life took some interesting turns back in the fall and I have not been able to do much about my books until now. So, I downloaded the .NET framework, installed ADE 2.0.1 (after uninstalling the new version) and it says the computer is authorized but all my books are grayed out and say missing activation. Even if i download a new book from Google Play books, it won't open in ADE, says missing activation. Do I need to de-authorize and re-authorize since i changed versions? fix something else in a file?
thanks in advance.

rracoon01 · 07-06-2022, 12:09 PM

My ADE 2.01 has lost all of it's bookshelves and freezes after trying to download a book from overdrive. The download screen shows and finishes but then the book is not there and can't exit ADE so have to end it with task manager. Have uninstalled and reinstalled several times. Deleted as much data as I could find before reinstalling 2.01. Same thing happens with new installation.

Anyone having similar problems or have any solution thoughts?

01-25-2018, 08:13 PM	#1
IcecreamLtDan Groupie Posts: 178 Karma: 1928980 Join Date: Jan 2011 Location: North Carolina Device: JetBook Lite, Kobo wireless, Kobo Glo	ADE problems So this problem started back in November and I've pulled whats left of my hair out trying to solve this. Everytime I try to start ADE, and I have version 4.5.7 installed currently, I get the "Adobe digital editions 4.5.7 has stopped working" error. I've tried various ways to start it, clicking on the shortcut, clicking directly on the program exe., trying to open an ACSM file and no luck. I've tried things I've found while searching the web such as deleting or renaming folders. I've tried various compatability modes, running as admin, I've uninstalled version 4 and tried versions 2 and 3 and neither of them even get that far. I click the exe, the screen blinks for a second and then nothing. I am completely out of clues and further searching on google and adobe's website has simply had me redoing the things I've already tried. Is anyone else having this issue? Is there another way to open the acsm files I get from overdrive? I have a Kobo and I use Calibre, do I need to unistall one or both of those programs to get it to work? I have windows 10 and no, I do not try to run ADE while my Kobo is connected or while the Kobo software or Calibre are running. I am at my wits end and have no idea what else to even try. I miss my library books and am going crazy not being able to download and read them as it appears ADE is the only way to get the acsm files to open and download the EPUB files.

09-13-2018, 09:44 PM	#11
catsknit Addict Posts: 224 Karma: 34036 Join Date: Nov 2010 Device: Kobo Glo HD, Samsung tablet, Kobo Libra, InkPad 3 Pro	Hi, I just got a new laptop and went to install ADE, but remembered there are problems with newer versions, so came here to find the link (thank you JSWolf) to the older one. But when I try to install it, it says I need Microsoft NET framework 3.5 Service Pack 1, but when I click on the link for that, under requirements I get this: Supported Operating System Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP I'm using Windows 10 Home. I don't remember having this problem on Windows 7, though and it doesn't say it's supported. Any ideas? Last edited by catsknit; 09-13-2018 at 09:50 PM. Reason: added the supported OS info

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01-26-2018, 01:12 AM	#2
ngrant Gadget Lover Posts: 537 Karma: 5063196 Join Date: Nov 2009 Location: MS, USA Device: Oasis 2, Mobiscribe Origin, Fire HD tablets	Could be that the program's corruption is preventing you from doing a complete uninstall and also messing up other installations. Suggest you try REVOUNINSTALLER (free version works very well) to remove all associated files with the uninstall process. Restart your computer after uninstalling, then download the latest ADE from the website and try again. Revo is available here. I use Windows 10 Professional, by the way. Hope this helps!

01-26-2018, 04:42 AM	#3
JSWolf Resident Curmudgeon Posts: 80,727 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	What you want to do is uninstall ADE 4.5.7. You don't want that version. What you want is ADE 2.0.1. ADE 4.5.7 might download ePub that has a new version DRM. You cannot remove the DRM or use the ePub on your Reader. Here is the link to ADE 2.0.1 from Adobe. http://download.adobe.com/pub/adobe/..._Installer.exe

01-26-2018, 11:23 PM	#4
IcecreamLtDan Groupie Posts: 178 Karma: 1928980 Join Date: Jan 2011 Location: North Carolina Device: JetBook Lite, Kobo wireless, Kobo Glo	ADE 2.0.1 won't even start. As soon as I click on it a window appears and then just as quickly disappears.

01-27-2018, 04:24 AM	#5
JSWolf Resident Curmudgeon Posts: 80,727 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Disable your anti-virus and try again. If that doesn't work, reboot into safe mode and see if that works. If safe mode works, then you'll have to disable everything you run on boot one-by-one and keep rebooting until you find what program is causing the problem. I've never had ADE 2.0.1 fail to run. So my guess is it is something you run on your system.

02-04-2018, 09:08 PM	#6
IcecreamLtDan Groupie Posts: 178 Karma: 1928980 Join Date: Jan 2011 Location: North Carolina Device: JetBook Lite, Kobo wireless, Kobo Glo	Well, no luck, I've done what's been suggested here and no go. Don't know what my options are at this point. I take it there's no substitute for ADE?

02-14-2018, 08:59 AM	#8
JSWolf Resident Curmudgeon Posts: 80,727 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I believe I have a possible solution. C:\Users\XXXXX\AppData\Local\Adobe_Systems_Incorpo rate Replace the XXXXX with your user directory. Delete the file in that directory and try ADE 2.0.1 again. It should work.

04-08-2018, 02:56 PM	#9
IcecreamLtDan Groupie Posts: 178 Karma: 1928980 Join Date: Jan 2011 Location: North Carolina Device: JetBook Lite, Kobo wireless, Kobo Glo	Sorry, got to spend some quality time in the hospital so I haven't been around lately. Anyway, during recovery at home I reinstalled windows 10 on my machine as it's been having other issues as well and now ADE seems to be working. Thanks for the help there JSWolf and others.

01-27-2019, 07:42 PM	#14
catsknit Addict Posts: 224 Karma: 34036 Join Date: Nov 2010 Device: Kobo Glo HD, Samsung tablet, Kobo Libra, InkPad 3 Pro	Thank you for answering my question. I apologize for not getting back here sooner - life took some interesting turns back in the fall and I have not been able to do much about my books until now. So, I downloaded the .NET framework, installed ADE 2.0.1 (after uninstalling the new version) and it says the computer is authorized but all my books are grayed out and say missing activation. Even if i download a new book from Google Play books, it won't open in ADE, says missing activation. Do I need to de-authorize and re-authorize since i changed versions? fix something else in a file? thanks in advance.

07-06-2022, 12:09 PM	#15
rracoon01 Connoisseur Posts: 90 Karma: 10 Join Date: Nov 2013 Device: android tablets	My ADE 2.01 has lost all of it's bookshelves and freezes after trying to download a book from overdrive. The download screen shows and finishes but then the book is not there and can't exit ADE so have to end it with task manager. Have uninstalled and reinstalled several times. Deleted as much data as I could find before reinstalling 2.01. Same thing happens with new installation. Anyone having similar problems or have any solution thoughts?