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Old 10-31-2017, 05:23 AM   #226
HarryT
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Originally Posted by Josieb1 View Post
It's all about communication, that's what Amazon lack when things go wrong. They could have had a disaster with some stock that got damaged but they should have emailed those of us still waiting for dispatch and changed the delivery date on the orders. To leave them languishing as Arriving Today is unacceptable and risks us ending back of the queue behind orders currently being placed.
I completely agree. I'm sure we all accept that stock issues can arise but, as you say, they have an obligation to promptly advise customers of the issue, not leave orders saying "Arriving Today" when they have not been dispatched.

I've learned from past experience that they are open to substituting more expensive items for cheaper ones when they do mess up, but you have to "suggest" the idea to them yourself. The key thing to my mind is to always be polite but insistent on the phone to them. Getting angry just alienates the person you're speaking to who is, generally speaking, keen to try to find a solution to the problem that's acceptable to you.
Last edited by HarryT; 10-31-2017 at 05:25 AM.
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Old 10-31-2017, 05:24 AM   #227
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Delivery date just changed on my 32GB WiFi model to 2 Nov - 9 Nov.
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Old 10-31-2017, 05:27 AM   #228
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Delivery date just changed on my 32GB WiFi model to 2 Nov - 9 Nov.
I'd suggest trying what I did: phone up, ask to speak to a manager, and ask them to send you the 3G model at the same price as the WiFi. Be polite but insistent.
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Old 10-31-2017, 05:31 AM   #229
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I'd suggest trying what I did: phone up, ask to speak to a manager, and ask them to send you the 3G model at the same price as the WiFi. Be polite but insistent.
I'm giving it a go HarryT, for my sins. Amazon customer support has really gone down the pan over the years.

The customer service rep is refusing to escalate the call to a manger and being evasive telling me it will be delivered when it clearly states a new delivery day. They all are afraid of escalating as it goes on their record. Been offered a £5 voucher, which I've of course refused.
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Old 10-31-2017, 05:39 AM   #230
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I'm giving it a go HarryT, for my sins. Amazon customer support has really gone down the pan over the years.
I'm sorry to hear that you've had bad experiences with them. Mine has been entirely the opposite: on the rare occasions that things have gone wrong, they've done their best to put them right for me.
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Old 10-31-2017, 05:40 AM   #231
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I also put the Font Ramp file, and with JSWolf's ChareInk font the text on the screen looks just amazing! I hope you love your Oasis when you get it tomorrow!
Forgive the change in subject but can anyone tell me more about this? What is a Font Ramp file, and ChareInk font? Reply by PM if you'd prefer not to clutter the thread
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Old 10-31-2017, 05:42 AM   #232
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I completely agree. I'm sure we all accept that stock issues can arise but, as you say, they have an obligation to promptly advise customers of the issue, not leave orders saying "Arriving Today" when they have not been dispatched.

I've learned from past experience that they are open to substituting more expensive items for cheaper ones when they do mess up, but you have to "suggest" the idea to them yourself. The key thing to my mind is to always be polite but insistent on the phone to them. Getting angry just alienates the person you're speaking to who is, generally speaking, keen to try to find a solution to the problem that's acceptable to you.
Wise advice.
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Old 10-31-2017, 05:43 AM   #233
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I'm sorry to hear that you've had bad experiences with them. Mine has been entirely the opposite: on the rare occasions that things have gone wrong, they've done their best to put them right for me.
No luck, the manager would not budge. Even deployed the old 'it's a birthday present' move. Most I was offered was £10 and it was stated that this is the maximum that can be offered.
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Old 10-31-2017, 05:43 AM   #234
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Forgive the change in subject but can anyone tell me more about this? What is a Font Ramp file, and ChareInk font? Reply by PM if you'd prefer not to clutter the thread
See this thread.
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Old 10-31-2017, 05:55 AM   #235
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Originally Posted by Rix__Mix View Post
No luck, the manager would not budge. Even deployed the old 'it's a birthday present' move. Most I was offered was £10 and it was stated that this is the maximum that can be offered.
Ring again, insist on being transferred to a Supervisor and then a Manager. They know they have mucked up badly.
Last edited by Josieb1; 10-31-2017 at 06:31 AM.
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Old 10-31-2017, 06:29 AM   #236
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What's your Oasis delivery date?
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Problem solved. After a "polite but firm" call with a manager, pointing out to them that they had given me a guarantee in writing that I would receive my 32GB WiFi model today, they put £60 of gift vouchers in my account, meaning that I was able to order the 32GB 3G model (which is in stock) for guaranteed delivery by 1pm tomorrow.

Josie - I'd suggest you do the same. I had to suggest the solution to them, but as soon as I suggested it they were happy to go along with it. They even added the £4.49 "guaranteed delivery by 1pm" option at no charge.


Gee... would have been nice if they'd managed to do that for me instead of insisting I had to wait a month. Hoping executive support fixes mine.

It was the 32 3G so I don't know why I get the 30 day runaround and you didn't. I guess my rep missed something and I should have escalated while on the phone instead of trusting that she did talk to her manager like she said.

Oh well, email is sent.

Something tells me that best buy is getting $350+ from me now though since they claim I can pick it up Friday there.
Last edited by Buran; 10-31-2017 at 06:38 AM.
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Old 10-31-2017, 06:34 AM   #237
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Problem solved. After a "polite but firm" call with a manager, pointing out to them that they had given me a guarantee in writing that I would receive my 32GB WiFi model today, they put £60 of gift vouchers in my account, meaning that I was able to order the 32GB 3G model (which is in stock) for guaranteed delivery by 1pm tomorrow.

Josie - I'd suggest you do the same. I had to suggest the solution to them, but as soon as I suggested it they were happy to go along with it. They even added the £4.49 "guaranteed delivery by 1pm" option at no charge.
That is excellent news, mine has Just arrived 3g model, a very nice product, screen is perfect and I can be a bit of a perfectionist, after setting up, downloading all books etc., I received OTA update which enabled audible and connection to my bluetooth headphones was instant,works really well and I am quite impressed.
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Old 10-31-2017, 06:42 AM   #238
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Amazon worked well in Japan and delivered my Merlot cover today as well, much earlier than promised.
I am very happy with Kindle and cover, the only thing I don't like so far is that I can't find how to turn off "Swipe to Unlock Kindle" feature which gets triggered either by cover or by leaving Kindle unattended for a while.
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Old 10-31-2017, 07:01 AM   #239
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I can't find how to turn off "Swipe to Unlock Kindle" feature which gets triggered either by cover or by leaving Kindle unattended for a while.
Sounds like you have a Kindle with special offers. You have to pay to get rid of them and the "swipe to unlock" screen
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Old 10-31-2017, 07:02 AM   #240
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Sounds like you have a Kindle with special offers. You have to pay to get rid of them and the "swipe to unlock" screen
Ah, ok, thanks. Yes, first ever I bought with special offers, didn't know there is swipe to unlock option on it.
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