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View Poll Results: Who has better customer service, Kobo or Amazon?
Kobo 2 3.08%
Amazon 55 84.62%
They are the same 8 12.31%
Voters: 65. You may not vote on this poll

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Old 06-08-2017, 07:26 PM   #1
John F
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Who has better customer service?
Based on personal experience, who has better customer service, Kobo or Amazon?
Last edited by John F; 06-08-2017 at 07:34 PM. Reason: added "based on personal experience"
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Old 06-08-2017, 07:27 PM   #2
HarryT
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Seriously - you have to ask?

I think even the most loyal Kobo supporter would have to concede that Amazon have the best customer service in the industry.
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Old 06-08-2017, 07:33 PM   #3
John F
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Originally Posted by HarryT View Post
Seriously - you have to ask?

I think even the most loyal Kobo supporter would have to concede that Amazon have the best customer service in the industry.
And I screwed up the poll, again. Harry could you change the poll question to: "Based on personal experience, who has the better customer service, Kobo or Amazon?"

From personal experience, I find Amazon to be much better, but I come across posts that indicate the opposite, so I was wondering what a poll would show?
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Old 06-08-2017, 07:37 PM   #4
John F
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Seriously - you have to ask?

I think even the most loyal Kobo supporter would have to concede that Amazon have the best customer service in the industry.
So much for not trying to sway the results.
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Old 06-08-2017, 07:42 PM   #5
issybird
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Quote:
Originally Posted by HarryT View Post
Seriously - you have to ask?

I think even the most loyal Kobo supporter would have to concede that Amazon have the best customer service in the industry.
I've had the best customer service from Barnes and Noble, by a long shot. Seriously.
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Old 06-08-2017, 07:45 PM   #6
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Amazon first, daylight second.
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Old 06-08-2017, 08:45 PM   #7
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I've had the best customer service from Barnes and Noble, by a long shot. Seriously.
I've had rather good customer service from Sony.
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Old 06-08-2017, 08:56 PM   #8
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If I could check off a box to get minimal customer service in return for a price 8 percent less, I'd probably do it.

I may be irrational. If my device died a day after the warranty ran out, sure, I'd regret it.
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Old 06-08-2017, 08:56 PM   #9
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Ben and Jerry's has the best customer service.
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Old 06-08-2017, 09:22 PM   #10
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Old 06-09-2017, 04:24 AM   #11
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Never had to use either, so I've no idea.
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Old 06-09-2017, 06:45 AM   #12
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I've never had to use Kobo or Amazon CS for eBook or Reader related issues.
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Old 06-09-2017, 07:39 AM   #13
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The poll is meaningless. More customers have experience with Amazon than with Kobo. You should have asked for only those who have experience with both to answer the poll.
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Old 06-09-2017, 07:41 AM   #14
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The poll is meaningless. More customers have experience with Amazon than with Kobo. You should have asked for only those who have experience with both to answer the poll.
Very good point.
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Old 06-09-2017, 07:48 AM   #15
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The poll is meaningless. More customers have experience with Amazon than with Kobo. You should have asked for only those who have experience with both to answer the poll.
I would hope that only people who have experience with both would vote. That was what I was trying to get at with the "personal" blurb.
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