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Old 05-10-2017, 11:49 AM   #76
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Originally Posted by icallaci View Post
My H20 also cannot see the external SD card with firmware 4.4.9298. SanDisk class 10 32gb. I load my books into a subdirectory named "Books" if that makes any difference. Will try loading them into the root directory of the card to see if that matters.

UPDATE: Nope, doesn't seem to make any difference. Books show up in Calibre as "on device" and I can see them when the H20 is connected to the computer, but the device itself does not see any books on the SD card. Whether the book is in the root directory of the card or in a subdirectory doesn't matter.

ANOTHER UPDATE: Hmmm...after reloading the ebook, disconnecting the reader, and then reconnecting, now Calibre does not see the book I uploaded to the SD card either, although I can see the book is there if I look at the file system of the SD card. If I upload the book to Main Memory instead of the SD card, all is fine.
It's been a while since I tried troubleshooting an SD Card on Kobo.

Try powering off, remove the SD card.. reboot the Kobo with SD card removed, then insert the card. If that doesn't kick off an 'Importing Content', then try testing the SD Card file system on computer with an SD card reader.
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Old 05-10-2017, 12:23 PM   #77
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Originally Posted by rashkae View Post
It's been a while since I tried troubleshooting an SD Card on Kobo.

Try powering off, remove the SD card.. reboot the Kobo with SD card removed, then insert the card. If that doesn't kick off an 'Importing Content', then try testing the SD Card file system on computer with an SD card reader.
It's not the SD card. I can see everything on the SD card just fine if the H20 is connected to the computer. Calibre reports all books loaded BEFORE updating to firmware 4.4.9298 as "on device." Anything loaded AFTER updating to firmware 4.4.9298 is not seen by Calibre, although I can still see it in the SD card's file system. Looks like a Kobo firmware problem to me.
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Old 05-10-2017, 12:41 PM   #78
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My H2O doesn't seem to recognize the SD card either, SanDisk 32gb

The chances of several users SD cards failing at the same time as the update was applies seem rather small.

I did try reseating the SD card, and the H2O happily takes ebooks from calibre as long as they aren't on the card, though Calibre will see the books on the card.
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Old 05-10-2017, 12:46 PM   #79
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Originally Posted by MGlitch View Post
The chances of several users SD cards failing at the same time as the update was applies seem rather small.
Especially when going back to earlier firmware fixes the issue. It's definitely this version of the firmware, so far it looks like only the 6.8" devices are having the issue (but not all users maybe?).
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Old 05-10-2017, 12:54 PM   #80
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I'm having a different problem. My device and my PC see the card, but Calibre does not.

H2O running 4.3.9084

Aura HD running 3.19.5613
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Old 05-10-2017, 12:57 PM   #81
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Quote:
Originally Posted by MGlitch View Post
My H2O doesn't seem to recognize the SD card either, SanDisk 32gb

The chances of several users SD cards failing at the same time as the update was applies seem rather small.

I did try reseating the SD card, and the H2O happily takes ebooks from calibre as long as they aren't on the card, though Calibre will see the books on the card.
If I load books to the card through Calibre, Calibre sees them and reports them as being on the device UNTIL I disconnect and reconnect. Then Calibre doesn't see the books on the device anymore, although I can still see the books in the directory of the SD card itself. I did this twice, but it may be a random occurrence. Leaving the house, so can't test this again until later.

Edit: This only happens to books loaded after 4.4.9298. All books loaded prior to upgrading to 4.4.9298 show up as "on device" in Calibre consistently. Only books loaded after the 4.4.9298 upgrade disappear (in Calibre) after disconnecting and reconnecting.
Last edited by icallaci; 05-10-2017 at 01:01 PM.
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Old 05-10-2017, 02:56 PM   #82
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Sandisk, 16gb, class 4 not recognized by my H2O on this firmware. I've tried rashkae's suggestion and have had no luck.
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Old 05-10-2017, 03:31 PM   #83
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Just to clarify, my H2O only happily takes books sent to the main memory. Anything sent to the SD card flies away into limbo as far as the H2O is concerned. I've not checked to see if Calibre continues to see the book as on the device, but I suspect it wont since my understanding is that calibre is checking the database. Since the database isn't updated to reflect the book being there, calibre reports that it's not there.
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Old 05-10-2017, 04:41 PM   #84
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Quote:
Originally Posted by MGlitch View Post
My H2O doesn't seem to recognize the SD card either, SanDisk 32gb

The chances of several users SD cards failing at the same time as the update was applies seem rather small.

I did try reseating the SD card, and the H2O happily takes ebooks from calibre as long as they aren't on the card, though Calibre will see the books on the card.
same here
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Old 05-10-2017, 05:04 PM   #85
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Anyone here updated h2o to this firmware and has the sd card working properly?
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Old 05-10-2017, 05:43 PM   #86
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No problem with SD Card in H2O here.. but my earlier suggestion was completely wrong. SD Card must be in Kobo when the Kobo is powered on.
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Old 05-10-2017, 07:02 PM   #87
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No problem with SD Card in H2O here.. but my earlier suggestion was completely wrong. SD Card must be in Kobo when the Kobo is powered on.
Interesting. I rarely remove the SD card, but if I do remove it, then I always put it back before powering on. Before I updated to 4.4.9298, I hadn't removed the SD card in more than a year. So, just to make sure I understand what you're saying:

1) You have an H20 running firmware 4.4.9298
2) Your books are loaded onto the SD card
3) Your H20 shows all of the books on your SD card

I wonder what the difference is between those H20s that can see the SD card and those that cannot. What brand and size SD card are you using?
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Old 05-10-2017, 07:11 PM   #88
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I can't find device configuration - sorry but search function in Calibre doesn't seem to find it. Can you point me in the correct direction?
With your ereader connected to the computer and Calibre running, click on the triangle on the right side of the device icon. On the dropdown menu, click on 'Configure this device' and you should get a popup On the popup, select the third tab (Metadata, On Device & Advanced). Under Advanced options, click on the checkbox beside 'Attempt to support newer firmware'. Click on OK and you should be back in business.
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Old 05-10-2017, 08:59 PM   #89
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Quote:
Originally Posted by icallaci View Post
1) You have an H20 running firmware 4.4.9298
2) Your books are loaded onto the SD card
3) Your H20 shows all of the books on your SD card

I wonder what the difference is between those H20s that can see the SD card and those that cannot. What brand and size SD card are you using?
Yes to all 3. The SD Card is 4GB SansDisk, I believe it's one pulled from an earlier model of Glo or GloHD. (It conveniently had books on it for testing.)
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Old 05-10-2017, 09:08 PM   #90
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Yes to all 3. The SD Card is 4GB SansDisk, I believe it's one pulled from an earlier model of Glo or GloHD. (It conveniently had books on it for testing.)
Is your firmware patched or stock? Are your books sideloaded or downloaded from Kobo? There must be SOMETHING that is triggering this behavior. My firmware is patched and all my books are sideloaded. Maybe I'll try reloading the firmware and leaving it unpatched to see what happens. Thanks for the quick answer.
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