Firmware......

Darkkobo · 10-04-2016, 05:54 AM

I hate it, to ask every Time.

But..

Where is that promised FIrmware Update on 3rd October?

Zaroff · 10-04-2016, 06:12 AM

They never mentioned the actual year :P

Seriously, this is pretty deplorable from Kobo, considering the numerous bugs on the KA1. It does show the problems are rather serious if they keep pushing the update's release.

piratepanda · 10-04-2016, 06:35 AM

Don't take the reply from some customer support guy so seriously. I think this or next week would be good estimate.

robko · 10-04-2016, 10:59 AM

Kobo have NEVER in my memory publicly announced an official release date for a new firmware. So not withstanding the fact that it appears that more than one customer service rep supplied one (and as I said when the 1st report of a date came up), I reaaallllllyyyyy doubt that it was anything more than a rep trying to get a good feedback rating from the caller. I have no idea what all Kobo is doing with this firmware or what the delay in getting it out is. And yes it sucks for people who are seeing massive drain, but it's not happening for everyone (I've had it once in the last month) so tracking it down could be the problem. Or maybe figuring out how to fix that and not break something else. THAT'S why they don't publish a release date.

344a · 10-04-2016, 11:09 AM

Quote:

Originally Posted by Darkkobo

I hate it, to ask every Time.

But..

Where is that promised FIrmware Update on 3rd October?

Hope they are gonna release soon.

johnnyb · 10-04-2016, 07:01 PM

Quote:

Originally Posted by piratepanda

Don't take the reply from some customer support guy so seriously. I think this or next week would be good estimate.

Don't take the promise of a flawless working product so seriously?
The fact that we are talking about a necessary bugfix update does make any delays unacceptable.
But I guess that those who held on to those devices that weren't working as advertised on the vague promise of easy fixes are equally to blame...

Darkkobo · 10-04-2016, 08:02 PM

not one write back from that kobo apes. Email Support 0/10, Telephon not avaible for german 0/10. English support i dont know. No informations from official side.

Enough i give the Reader back and go for Kindle. By Amazon i know most things are working and dont roll out half done Products.

Greetings

pickyaxe · 10-04-2016, 09:05 PM

For once I'm happy my order got delayed by a month.

jackastor · 10-05-2016, 07:57 AM

Quote:

Originally Posted by Darkkobo

not one write back from that kobo apes. Email Support 0/10, Telephon not avaible for german 0/10. English support i dont know. No informations from official side.

Enough i give the Reader back and go for Kindle. By Amazon i know most things are working and dont roll out half done Products.

Greetings

It's a good product. Don't let your impatience ruin things for you.

fraguelrk · 10-06-2016, 05:57 AM

Hi, maybe it's already said but I solved my battery drain problem so I hope these lines could be useful for someone with problems.

When I received the ereader I updated it via WiFi and I suffer the battery drain problem for some days; even the ereader shutted down 3-4 times when I was reading a book and battery level was about 50%.

I decided to reset to factory defaults(plug the device to the usb and press the button form 20 seccs) and I updated the device using Kobo Desktop on my PC; when I did that, the problem of battery was solved.

Anyway, I'm still waiting the new firmware version to see if page turn speed is improved.

I'm loved with this screen size ! Can't use my kindle anymore.

Best regards

haydnfan · 10-06-2016, 10:42 AM

Yes the screen size is perfect, I can't believe how natural it feels. I can't see myself going back to buying a premium kindle unless they release an 8 inch eink reader.

It looks like I've finally resolved the battery issue, that conf file edit was the trick. The battery only went down by 1% overnight. They still need to get that update out ASAP. Seriously.

I also look forward to having the sleep cover issue resolved some time later.

Darkkobo · 10-06-2016, 11:31 AM

any news of the FW Update from this pseudo customer service?

PeterT · 10-06-2016, 12:01 PM

I wish folks would just chill out over the release date of an upgrade. It will come when it comes; rest assured that when the first MR client with an Aura One gets it, it will be posted about here ad nauseum.

And the longer it takes, the more bugs will be fixed. Yesterday for instance an issue with hidden WiFi networks was resolved.

jjlwork · 10-06-2016, 12:26 PM

Quote:

Originally Posted by PeterT

I wish folks would just chill out over the release date of an upgrade. It will come when it comes; rest assured that when the first MR client with an Aura One gets it, it will be posted about here ad nauseum.

And the longer it takes, the more bugs will be fixed. Yesterday for instance an issue with hidden WiFi networks was resolved.

Agreed, all the people talking about it makes me check twice a day to see if there is an update when I know it will come when it comes. I will probably get a prompt from the device to upgrade before I actually find out on my own.

Curious: How do you know that a WiFi issue was resolved?

DNSB · 10-06-2016, 12:45 PM

Quote:

Originally Posted by jjlwork

Agreed, all the people talking about it makes me check twice a day to see if there is an update when I know it will come when it comes. I will probably get a prompt from the device to upgrade before I actually find out on my own.

Curious: How do you know that a WiFi issue was resolved?

Rumour has it that PeterT is a member of the Kobo beta testing group.

10-04-2016, 05:54 AM	#1
Darkkobo Enthusiast Posts: 26 Karma: 18026 Join Date: Sep 2016 Device: Kobo Aura one	Firmware...... I hate it, to ask every Time. But.. Where is that promised FIrmware Update on 3rd October?

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10-04-2016, 06:12 AM	#2
Zaroff Connoisseur Posts: 61 Karma: 29280 Join Date: Sep 2016 Device: Kobo Aura One	They never mentioned the actual year :P Seriously, this is pretty deplorable from Kobo, considering the numerous bugs on the KA1. It does show the problems are rather serious if they keep pushing the update's release.

10-04-2016, 06:35 AM	#3
piratepanda Connoisseur Posts: 58 Karma: 4158 Join Date: Nov 2012 Device: Kobo Glo, Kobo Aura H2O, Kobo Aura One	Don't take the reply from some customer support guy so seriously. I think this or next week would be good estimate.

10-04-2016, 10:59 AM	#4
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	Kobo have NEVER in my memory publicly announced an official release date for a new firmware. So not withstanding the fact that it appears that more than one customer service rep supplied one (and as I said when the 1st report of a date came up), I reaaallllllyyyyy doubt that it was anything more than a rep trying to get a good feedback rating from the caller. I have no idea what all Kobo is doing with this firmware or what the delay in getting it out is. And yes it sucks for people who are seeing massive drain, but it's not happening for everyone (I've had it once in the last month) so tracking it down could be the problem. Or maybe figuring out how to fix that and not break something else. THAT'S why they don't publish a release date.

10-04-2016, 08:02 PM	#7
Darkkobo Enthusiast Posts: 26 Karma: 18026 Join Date: Sep 2016 Device: Kobo Aura one	not one write back from that kobo apes. Email Support 0/10, Telephon not avaible for german 0/10. English support i dont know. No informations from official side. Enough i give the Reader back and go for Kindle. By Amazon i know most things are working and dont roll out half done Products. Greetings

10-04-2016, 09:05 PM	#8
pickyaxe Addict Posts: 291 Karma: 3762916 Join Date: Nov 2011 Device: none	For once I'm happy my order got delayed by a month.

10-06-2016, 05:57 AM	#10
fraguelrk Junior Member Posts: 2 Karma: 14642 Join Date: Oct 2016 Device: Kobo Aura One	Hi, maybe it's already said but I solved my battery drain problem so I hope these lines could be useful for someone with problems. When I received the ereader I updated it via WiFi and I suffer the battery drain problem for some days; even the ereader shutted down 3-4 times when I was reading a book and battery level was about 50%. I decided to reset to factory defaults(plug the device to the usb and press the button form 20 seccs) and I updated the device using Kobo Desktop on my PC; when I did that, the problem of battery was solved. Anyway, I'm still waiting the new firmware version to see if page turn speed is improved. I'm loved with this screen size ! Can't use my kindle anymore. Best regards

10-06-2016, 10:42 AM	#11
haydnfan Guru Posts: 650 Karma: 5632364 Join Date: Dec 2011 Device: Kindle PW 4, Oasis 2	Yes the screen size is perfect, I can't believe how natural it feels. I can't see myself going back to buying a premium kindle unless they release an 8 inch eink reader. It looks like I've finally resolved the battery issue, that conf file edit was the trick. The battery only went down by 1% overnight. They still need to get that update out ASAP. Seriously. I also look forward to having the sleep cover issue resolved some time later.

10-06-2016, 11:31 AM	#12
Darkkobo Enthusiast Posts: 26 Karma: 18026 Join Date: Sep 2016 Device: Kobo Aura one	any news of the FW Update from this pseudo customer service?

10-06-2016, 12:01 PM	#13
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	I wish folks would just chill out over the release date of an upgrade. It will come when it comes; rest assured that when the first MR client with an Aura One gets it, it will be posted about here ad nauseum. And the longer it takes, the more bugs will be fixed. Yesterday for instance an issue with hidden WiFi networks was resolved.