|  01-24-2016, 06:49 PM | #31 | 
| Cheese Whiz            Posts: 1,986 Karma: 11677147 Join Date: Jan 2010 Location: Springfield, Illinois Device: Kindle PW, Samsung Tab A 10.1(2019), Pixel 6a. | 
			
			I wish I could give karma to Amazon!
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|  01-25-2016, 06:57 AM | #32 | 
| Unicycle Daredevil            Posts: 13,944 Karma: 185432100 Join Date: Jan 2011 Location: Planet of the Pudding Brains Device: Aura HD (R.I.P. After six years the USB socket died.) tolino shine 3 | 
			
			Outrageous decision. I'm sure that Amazon will be violating several inclusion laws. How can they even think of discriminating against illiterate authors like that? </sarc> | 
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|  01-25-2016, 10:02 AM | #33 | 
| Gnu            Posts: 1,222 Karma: 15625359 Join Date: Jul 2009 Location: UK Device: BeBook,JetBook Lite,PRS-300-350-505-650,+ran out of space to type | 
			
			I wonder how many times Finnegans Wake will get flagged    | 
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|  01-27-2016, 10:14 AM | #34 | 
| Wizard            Posts: 4,061 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos | 
			
			That's good and not surprising. It takes up staff time to have to refund the books that readers don't want because of the many, many errors.  I've returned 3 books for that reason since I bought my first kindle (2009 or 2010).
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|  01-27-2016, 01:24 PM | #35 | |
| Bookmaker & Cat Slave            Posts: 11,503 Karma: 158448243 Join Date: Apr 2010 Location: Phoenix, AZ Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2 | Quote: 
 Hitch | |
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|  01-27-2016, 04:15 PM | #36 | |
| Wizard            Posts: 3,168 Karma: 37800000 Join Date: Jan 2010 Location: Walton-on-Thames, Surrey, England, UK Device: Kindle Keyboard 3G, Kindle Fire 2, NOOK ST, Kindle HDX, Fire 7" | Quote: 
 As many will know (it's mentioned on the Amazon Order email even) you can "Return for refund" using the automation in "Manage Your Content" in the first 7 days after purchase (14 days in UK). Some have had this withdrawn for using it too often or don't know. These will take up Customer Service call time, totals for which Amazon doubtless study closely. | |
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|  01-27-2016, 04:49 PM | #37 | |
| Bookmaker & Cat Slave            Posts: 11,503 Karma: 158448243 Join Date: Apr 2010 Location: Phoenix, AZ Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2 | Quote: 
 I inferred that Tarana may have thought that all the refunds required staff time, like in a department store. However, I would add that a lot of Kindle readers don't use that functionality--they call Amazon to process those types of returns. Heck, not everybody uses the automated anythings. I was startled this week to have a person working with me on something unrelated to the books say something to the effect that she stopped reading on her Kindle...because the print was too small. And no--this isn't some 95-y.o. This is a woman working as tech support in an online business. Yes, really. She didn't know that Kindles have resizeable text. So...I think, Little.Egret, that we cannot assume that the bulk of returners use the automated functions as much as we ourselves do. I believe that would be an assumption that would have a lot of room for error in it. Hitch | |
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|  01-27-2016, 04:56 PM | #38 | |
| Wizard            Posts: 4,061 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos | Quote: 
 Also, as you point out, even smart people are stupid. Last edited by Tarana; 01-27-2016 at 04:59 PM. | |
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|  01-27-2016, 05:13 PM | #39 | |
| Bookmaker & Cat Slave            Posts: 11,503 Karma: 158448243 Join Date: Apr 2010 Location: Phoenix, AZ Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2 | Quote: 
 Hitch | |
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|  01-27-2016, 05:58 PM | #40 | 
| Grand Sorcerer            Posts: 7,423 Karma: 52734361 Join Date: Oct 2010 Device: Kindle Fire, Kindle Paperwhite, AGPTek Bluetooth Clip | 
			
			But it's going to take up MORE staff time--at least I think it will--to organize and verify complaints about specific mistakes in books, to contact the authors, and to follow up.
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|  01-27-2016, 06:52 PM | #41 | 
| Guru            Posts: 686 Karma: 6495650 Join Date: Feb 2012 Location: Arlington, VA Device: Kindle App, Kobo App | 
			
			I do think 'warnings' on sales pages will make Amazon look like an a**, but as far as staff time for 'verification', they've already been doing the error reports/emails to authors for quite a long time. Just need to add a button o'shame...
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|  01-27-2016, 07:07 PM | #42 | ||
| Bookmaker & Cat Slave            Posts: 11,503 Karma: 158448243 Join Date: Apr 2010 Location: Phoenix, AZ Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2 | Quote: 
 Quote: 
 Yes, it will, indubitably, take more time. Amazon's organized their "bad stuff" page ( https://kdp.amazon.com/help?topicId=A1MMQ0JHRBEINX ). As mitford13 said, they're already doing all of this. They simply have to add the "bad stuff" button. W hat they will be doing that's new is the inevitable emails back/forth from offended authors, explaining that Jethro has a twang, or that Sonny really "tahks dat way," or {insert creative umbrage explanation here}. I have to confess...much like Slushpilehell, I WISH I WISH I WISH I had a secret spy in that office. I'd give a LOT to be able to read some of these explanations, I really would. I know, I know, I know. I suck, beyond redemption. But when you've plowed through 5,000 self-pubbed books in order to assess them, quote them, figure out what needs technological fixing, then you get to look down on me. Not before!  Hitch | ||
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|  01-27-2016, 07:45 PM | #43 | |
| Just a Yellow Smiley.            Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5,  fire, kobo, galaxy | Quote: 
 Oh wait, I don't want your job. And I would never look down on you. I noticed one author made a standard but my budget can't afford editing. Now he/she may be good, but I would ask why are you hurting yourself by putting out "not ready for primetime" books. First impressions are lasting. So to any poor authors that are reading this: save your pennies, work at a menial job, quit any bad habits or vices, and remember this is your career we are talking about. If your first book is crap, readers won't bother with a second. Buying books is a luxury not a necessity. (Ok yes, I know some of us need books, but that doesn't mean we will waste our money on bad books.) So avoid the bad reputation and be professional. | |
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|  01-27-2016, 08:24 PM | #44 | |
| Bookmaker & Cat Slave            Posts: 11,503 Karma: 158448243 Join Date: Apr 2010 Location: Phoenix, AZ Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2 | Quote: 
 To my mind, the single biggest loss in self-pubbing is the omission of a critique group and/or writing group. It's a writer's rite of passage (along with all the OTHER things that self-pubbing omits: writer's courses, seminars, etc.) and it also provides a TON of editorial polishing that you only get by rubbing up against the coarse edges of other people's opinions. Oh, well. Hitch | |
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|  01-27-2016, 08:34 PM | #45 | |
| Just a Yellow Smiley.            Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5,  fire, kobo, galaxy | Quote: 
 Yes, that was an actual excuse. Oh heck one of the worst books I ever read was an unedited novel by an English professor. No, he had not shown it to anyone before publishing. Agreeing with you on the critique group. | |
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