|  10-17-2008, 02:36 PM | #1 | 
| Zealot   Posts: 135 Karma: 142 Join Date: Jul 2008 Device: iPod Touch, iPad | 
				
				Customer Service Report: Falbe Publishing
			 
			
			Just thought I would give a shout out to some great customer service.  Someone recommended Tracy Falbe's Rhys Chronicles recently, reminding me that I had downloaded the first book (available for free with sign-up -- nice touch) in HTML format, but never read it, as I never got around to converting it.  On a fluke, I emailed the author/publisher to see if there were any plans to offer the books in eReader format (my personal preference), and Presto-Change-O, almost immediately the new format is available and the author even sent me a copy of the converted Book I.   I know Falbe Publishing (the author or otherwise) participates on these forums from time to time, so I wanted to highlight one of the rare instances of pleasant customer service I have had of late! Hopefully I will get a chance to start on the book this weekend! So to Tracy Falbe, thank you! The Bandit | 
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|  10-18-2008, 01:40 AM | #2 | 
| Groupie  Posts: 180 Karma: 34 Join Date: Aug 2008 Device: Kindle (Gen 1), Kindle DX, Kindle Fire, LG Enact | 
			
			I downloaded it, thanks!
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