Kindle Firmware Updates don't seem to d/l

pilotbob · 02-02-2013, 05:02 PM

I had been expecting the Kindle Touch firmware to be auto d/l-ed to my device eventually.. I guess that doesn't happen any more?

I attempted to do a manual update and I can't seem to d/l any firmware updates from Amazon. Is anyone else seeing this problem? I am trying the link on this page:

http://www.amazon.com/gp/help/custom...deId=200790650

But it just spins and spins. Any ideas? Is perchance this why my device hasn't auto updated?

BOb

AnemicOak · 02-02-2013, 05:06 PM

I just tried it and the update downloads fine for me (using Chrome).

As far as the auto update I didn't bother to update my K3 manually and it just updated itself (WiFi's been on) a couple of weeks ago and that update came out a long time ago so I guess it can take some time.

sparklemotion · 02-02-2013, 05:09 PM

It works fine for me too, I'm also using chrome. I only update manually so not sure about auto updates and how long they take. I'd probably give Amazon Kindle CS a call and see what they suggest.

JSWolf · 02-02-2013, 05:10 PM

Downloaded fine for me using Firefox.

HYPE · 02-02-2013, 05:21 PM

I too wonder why it takes so long for the Kindle to automatically update itself. I kept the Wi-Fi turned on for a few days hoping that it would install the update, but in the end I had to manually install the update. Also, my PW arrived with 5.3.1 installed while 5.3.3 was already released.

pilotbob · 02-02-2013, 05:21 PM

Thanks for letting me know it was working. I do use Chrome.

However, since you said it was working I loaded up IE10 and was able to d/l it with that. Strange.

Now to run it.

BOb

ixtab · 02-02-2013, 05:39 PM

Quote:

Originally Posted by HYPE

I too wonder why it takes so long for the Kindle to automatically update itself. I kept the Wi-Fi turned on for a few days hoping that it would install the update, but in the end I had to manually install the update. Also, my PW arrived with 5.3.1 installed while 5.3.3 was already released.

The OTA updates aren't pushed to everyone at the same time. The policy seems to be to make it available for manual download first, and then, after a week or so, to start pushing the updates, but in "chunks" or "batches" (of Kindles). So for one user, the update would already be pushed, while for others, it would only be automatically pushed a few weeks later.

And of course, Kindles arrive with the firmware they have been produced with. Do you expect Amazon to open all packages in stock and reflash all devices, every time they release a new firmware?

HYPE · 02-02-2013, 06:02 PM

@ixtab: Yep, I understand how it works. Still, they push their updates much slower than other companies who work with the same method. With iOS, for example, it can be a question of hours or sometimes days before receiving a system update, not weeks. I understand the technicality of it and I'm not complaining, I was just surprised considering the previous faster experience with any device that I have ever owned, including a Nook ST.

Same thing goes for shipping the product at 5.3.1 while 5.3.3 is out. It appears that 5.3.1 was released in early December and 5.3.2 in early January. I bought the device almost in February, so the OS was two-months old. I understand why it happens, it's just surprising. Of course, it's justified by the fact that the demand for ereaders is not HUGE.

pilotbob · 02-02-2013, 06:43 PM

Quote:

Originally Posted by ixtab

And of course, Kindles arrive with the firmware they have been produced with. Do you expect Amazon to open all packages in stock and reflash all devices, every time they release a new firmware?

Of course not. When did I ever say I expect that?

BOb

ixtab · 02-02-2013, 06:44 PM

Quote:

Originally Posted by pilotbob

Of course not. When did I ever say I expect that?

BOb

I was replying to HYPE's quoted post.

JSWolf · 02-02-2013, 06:45 PM

Using the iOS example, I found out iOS 6.1 was available. my iPhone 5 did not tell me there was an update. But when I did the check, I was told there was an update and I then updated. No reason Amazon cannot work the same way.

ixtab · 02-02-2013, 06:51 PM

Quote:

Originally Posted by JSWolf

Using the iOS example, I found out iOS 6.1 was available. my iPhone 5 did not tell me there was an update. But when I did the check, I was told there was an update and I then updated. No reason Amazon cannot work the same way.

So what? They are doing it their way, and they probably have a reason for doing so, even if you don't see it. (Frankly, I don't see it either.)

JSWolf · 02-02-2013, 06:55 PM

Quote:

Originally Posted by ixtab

So what? They are doing it their way, and they probably have a reason for doing so, even if you don't see it. (Frankly, I don't see it either.)

I just thought of this. There is one potential difference between OTA and manual via a computer. OTA might be doing so using 3G and Amazon is paying for that were doing so via computer, Amazon is not paying for that.

ixtab · 02-02-2013, 06:57 PM

Quote:

Originally Posted by JSWolf

I just thought of this. There is one potential difference between OTA and manual via a computer. OTA might be doing so using 3G and Amazon is paying for that were doing so via computer, Amazon is not paying for that.

Nope, that can't be the reason. Unless I'm terribly misinformed, OTA updates won't be automatically downloaded over 3G, only over Wifi.

JSWolf · 02-02-2013, 07:19 PM

Quote:

Originally Posted by ixtab

Nope, that can't be the reason. Unless I'm terribly misinformed, OTA updates won't be automatically downloaded over 3G, only over Wifi.

Then I have no idea what's going on. WiFi via a Kindle is no different then WiFi on my latop.

02-02-2013, 05:02 PM	#1
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	Kindle Firmware Updates don't seem to d/l I had been expecting the Kindle Touch firmware to be auto d/l-ed to my device eventually.. I guess that doesn't happen any more? I attempted to do a manual update and I can't seem to d/l any firmware updates from Amazon. Is anyone else seeing this problem? I am trying the link on this page: http://www.amazon.com/gp/help/custom...deId=200790650 But it just spins and spins. Any ideas? Is perchance this why my device hasn't auto updated? BOb

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02-02-2013, 05:06 PM	#2
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	I just tried it and the update downloads fine for me (using Chrome). As far as the auto update I didn't bother to update my K3 manually and it just updated itself (WiFi's been on) a couple of weeks ago and that update came out a long time ago so I guess it can take some time.

02-02-2013, 05:09 PM	#3
sparklemotion dangerous when cornered Posts: 1,865 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kobo Libra 2, Kindle Paperwhite	It works fine for me too, I'm also using chrome. I only update manually so not sure about auto updates and how long they take. I'd probably give Amazon Kindle CS a call and see what they suggest.

02-02-2013, 05:10 PM	#4
JSWolf Resident Curmudgeon Posts: 80,742 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Downloaded fine for me using Firefox.

02-02-2013, 05:21 PM	#5
HYPE Groupie Posts: 178 Karma: 1057078 Join Date: Dec 2012 Device: Kobo Aura One	I too wonder why it takes so long for the Kindle to automatically update itself. I kept the Wi-Fi turned on for a few days hoping that it would install the update, but in the end I had to manually install the update. Also, my PW arrived with 5.3.1 installed while 5.3.3 was already released.

02-02-2013, 06:02 PM	#8
HYPE Groupie Posts: 178 Karma: 1057078 Join Date: Dec 2012 Device: Kobo Aura One	@ixtab: Yep, I understand how it works. Still, they push their updates much slower than other companies who work with the same method. With iOS, for example, it can be a question of hours or sometimes days before receiving a system update, not weeks. I understand the technicality of it and I'm not complaining, I was just surprised considering the previous faster experience with any device that I have ever owned, including a Nook ST. Same thing goes for shipping the product at 5.3.1 while 5.3.3 is out. It appears that 5.3.1 was released in early December and 5.3.2 in early January. I bought the device almost in February, so the OS was two-months old. I understand why it happens, it's just surprising. Of course, it's justified by the fact that the demand for ereaders is not HUGE.

02-02-2013, 06:45 PM	#11
JSWolf Resident Curmudgeon Posts: 80,742 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Using the iOS example, I found out iOS 6.1 was available. my iPhone 5 did not tell me there was an update. But when I did the check, I was told there was an update and I then updated. No reason Amazon cannot work the same way.