Kobo glo not syncing

[Bookworm84]

Hopefully someone can help me...
I purchased some books earlier and my kobo wont sync properly.... After nearly 4 hours it has finally put my new books into my library on my kobo account on my desktop, but I can't get them onto my kobo for me to read.
I have tried deleting some books, even tho I only have 60 in my library, but this hasn't made any difference.
I have tried syncing wirelessly and when plugged into computer, but nothing is making a difference and I am just about read to throw everything across the room right now!! grrrrrrrr

[Bookworm84]

After 2 and half hours on live assistance with kobo customer service finally have it sorted!! yay can go to bed and read one of my new books now!!!

[Lynx-lynx]

What was the problem?

It might help others in the event of .....

[organizer]

how did you fix it and how did you reach live assistance? I cannot find assistance *anywhere*

[robko]

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[Bookworm84]

Originally Posted by organizer

how did you fix it and how did you reach live assistance? I cannot find assistance *anywhere*

on the kobo website... help, then select kobo glo... on the top right its says 'need help' click on that and option for live chat pops up

[Bookworm84]

Originally Posted by Lynx-lynx

What was the problem?

It might help others in the event of .....

sorry just seen replies... I had to do factory reset on my kobo, then had to uninstall kobo from my desktop, reinstall kobo to desktop and set up kobo device again

[organizer]

robko: thanks for the contacts; however the link you speak of was not on the Canadian site but I found live chat by googling

bookworm: my fix was not as complicated as yours, I had to go into my account, then select the books, and select 'bookmark' then sync and voila the books were back on my Kobo

[robko]

Originally Posted by organizer

robko: thanks for the contacts; however the link you speak of was not on the Canadian site but I found live chat by googling

The info is on the Canadian website, but if you don't know where to look you have to lucky or really persistent and go through a bunch of screens to find it. They really need to make it much more user accessible.

[rblaa]

Originally Posted by organizer

bookworm: my fix was not as complicated as yours, I had to go into my account, then select the books, and select 'bookmark' then sync and voila the books were back on my Kobo

I am having the same problem: cannot sync my books to my new Kobo Glo.

By "bookmark" do you mean "Add to eReader"? I only see the choices of Open, View Details, or Add to eReader.

It is this latter that is completely failing, it shows the sync progress for a second, but then it reverts to showing the book as not on the eReader, and sure enough when I disconnect my library is still empty.