Glo Kobo Glo is stuck after firmware update

[fedcod]

Today I updated my kobo glo firmware to 2.1.5. It updates, and then got stuck on the Restarting screen !
I tried the reset button at the bottom but it doesn't do anything...
Anyway I can factory reset to get back to an old firmware ??

[PeterT]

Just wondering... was this a manual upgrade or one pushed via Kobo Desktop / WiFi ?

[davidfosterart]

More importantly where did you get the official case from? (sorry no help on the firmware issue)

Edit: I think FNAC in Belgium

[mdclements]

This occurred after installing the Kobo Touch firmware found in this thread (https://www.mobileread.com/forums/sho...d.php?t=185660) on the Kobo Glo. This is not supported and it can cause damage to your device. We distribute the upgrades through the desktop or Wifi for this very reason, so that the right device gets the right upgrade.

[fedcod]

I'm so dumb, I red somewhere in the forum that there was only one firmware for the Touch, the Glo and another one... Well, there should be a check on the device that this the right firmware for the device.

[Sound]

Originally Posted by fedcod

I'm so dumb, I red somewhere in the forum that there was only one firmware for the Touch, the Glo and another one... Well, there should be a check on the device that this the right firmware for the device.

The 2.1.4 release thread had a warning about this:
https://www.mobileread.com/forums/sho...55&postcount=1

Its also posted here:
https://www.mobileread.com/forums/sho...d.php?t=185660

[fedcod]

Should be writed in big and red !

[semhoun]

I made the same mistake. Do you know if we can made an hard reset of kobo glo, or did we just completly broke our kobo?

[mdclements]

Originally Posted by semhoun

I made the same mistake. Do you know if we can made an hard reset of kobo glo, or did we just completly broke our kobo?

You broke it.

[rashkae]

Judging by the inforation in this thread:
https://www.mobileread.com/forums/sho...d.php?t=193411

You can fix it, if all else fails, by breaking it further.

The back of the device can be removed, and the firmware accessed directly by removing the factory installed sd card. You'll have to get a full backup copy of the firwmare from someone, and if you aren't sure how to restore an OS image like this, I woudl advise finding someone to help. (A local Linux Users Group would probably have the kinds of nerds you need.)

(Remember the days when Kobo made devices that would sensibly boot from Sd card?)

[semhoun]

If someone can send me an image of his sdcard it will be wonderfull.

Thanks

[semhoun]

I found how to fix the kobo. In fact it's really simple. In supposing recovery is mount as /media/recoveryfs and root as /media/rootfs. I fix it with this command:
rm -rf /media/rootfs/*
cd /media/rootfs/
tar xvzf /media/recoveryfs/upgrade/fs.tgz

That's all.

@mdclements I don't broke my kobo ;-)

[thp1017]

Originally Posted by semhoun

I found how to fix the kobo. In fact it's really simple. In supposing recovery is mount as /media/recoveryfs and root as /media/rootfs. I fix it with this command:
rm -rf /media/rootfs/*
cd /media/rootfs/
tar xvzf /media/recoveryfs/upgrade/fs.tgz

That's all.

@mdclements I don't broke my kobo ;-)

Wow - the only kobo reference I'm seeing on the Glo seems to indicate a factory reset is only possible from a running device??? Or doing what you did, semhoun, but that is certainly beyond the abilities of the average user...

What happened to the multi-button press to do a reset, or paperclip+powerbutton?

[murg]

If you now have a bricked Glo, return it as a warranty return.

Don't mention the firmware upgrade. Just say it isn't working. This is not to mislead the seller, but will avoid them not understanding what the cause of the problem is (your average book store staff won't know about firmware).

And the device is clearly defective, if it will allow the loading of firmware for a different device to break it completely, with no option of doing a factory reset. Especially as Kobo prior advice on this is that the different firmware versions would be 'incompatible', not that it would render your device completely inoperatable.

[kaikara]

Originally Posted by murg

If you now have a bricked Glo, return it as a warranty return.

Don't mention the firmware upgrade. Just say it isn't working. This is not to mislead the seller, but will avoid them not understanding what the cause of the problem is (your average book store staff won't know about firmware).

And the device is clearly defective, if it will allow the loading of firmware for a different device to break it completely, with no option of doing a factory reset. Especially as Kobo prior advice on this is that the different firmware versions would be 'incompatible', not that it would render your device completely inoperable.

And you wonder why customer support gets testy dealing with people who can't admit they made a mistake. If you follow a path that is not supported and brick your device then it is your fault, not the fault of kobo or the device. Kobo has stated multiple times not to do this as there are different firmware versions for different devices.