Glo links to store not working?

Uschiekid · 10-09-2012, 07:29 PM

Today, when I try any of the follwing on my glo:
Home page-->find books-->Categories/Free e-books/Reading lists
i get an error:

Quote:

oops, server trouble.
unfortunately something happened while processing and this page could not be loaded.

if you continue to encounter this problem please contact kobo customer care for assistance

(etc etc)

(search kobo however does work).

is anyone else encountering this or is it just my device?

i've tried on and off for a few hours...

Uschiekid · 10-09-2012, 10:33 PM

hmmm 53 views and no one knows...

would someone with a glo mind trying the links and seeing? i want to know whether it's worth the hassle of calling/emailing kobo.

fbrII · 10-09-2012, 10:37 PM

I often get that message when I buy from my desktop. However, the book always shows up in my Kobo library within seconds and from there I download it to my computer.

Uschiekid · 10-09-2012, 10:44 PM

oh, i mean doing it right on the glo, not from a computer

and not after buying a book, but rather, it won't let me get to the screen to look through categories, free ebooks or reading lists. ie i can't even browse for books...just search for specific ones using "search kobo" option under "find books" on the home screen

it did let me do this until today.

robko · 10-09-2012, 10:55 PM

Just tried and I can get into the "categories" and browse books.

Uschiekid · 10-09-2012, 11:01 PM

Quote:

Originally Posted by robko

Just tried and I can get into the "categories" and browse books.

ok thanks. guess it might be a problem with my device

PeterT · 10-09-2012, 11:03 PM

Or your country. Kobo do show different info to people based on their location.

Uschiekid · 10-09-2012, 11:06 PM

Quote:

Originally Posted by PeterT

Or your country. Kobo do show different info to people based on their location.

ahh. me country be canada.

PeterT · 10-09-2012, 11:24 PM

Oops

All seems fine for me on a Touch in Toronto.

Uschiekid · 10-09-2012, 11:32 PM

Quote:

Originally Posted by PeterT

Oops

All seems fine for me on a Touch in Toronto.

rats!

oops...i mean, lucky you

Uschiekid · 10-10-2012, 08:34 PM

in the off chance that anyone might come across the same problem (though fairly unlikely i think)

i finally remembered that the last time i'd gone in to those options, i'd hit "buy now" on a book i didn't want to buy...and it sent me to set up credit card info, which i didn't want to provide, since i want to wait until i actually have a book i want to purchase. so i cancelled or x-ed out or something.

so apparently it didn't like me doing that. that's why i was getting servers errors.

my solution was to sign out of my kobo account after syncing my books, and sign back in. and go through the start up process. which made my sideloaded books fall off their bookshelves

but did solve my problem with connecting to the store server.

i guess it somehow messed up my signed in status when i refused to continue the book check out by entering credit info. shouldn't have happened, but at least solvable without factory resetting or anything.

Mrs_Often · 10-11-2012, 08:01 AM

Quote:

Originally Posted by Uschiekid

my solution was to sign out of my kobo account after syncing my books, and sign back in. and go through the start up process. which made my sideloaded books fall off their bookshelves

but did solve my problem with connecting to the store server.

The new Kobo driver for calibre could put all those books right back up there on those shelves for you: https://www.mobileread.com/forums/sho...d.php?t=193184

Uschiekid · 10-11-2012, 10:36 AM

Quote:

Originally Posted by Mrs_Often

The new Kobo driver for calibre could put all those books right back up there on those shelves for you: https://www.mobileread.com/forums/sho...d.php?t=193184

thanks for the tip

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10-09-2012, 10:33 PM	#2
Uschiekid Tenrec Posts: 724 Karma: 1076988 Join Date: Oct 2012 Device: Kobo Aura One, Kobo Glo	hmmm 53 views and no one knows... would someone with a glo mind trying the links and seeing? i want to know whether it's worth the hassle of calling/emailing kobo.

10-09-2012, 10:37 PM	#3
fbrII F. BluDevil Posts: 428 Karma: 1152548 Join Date: Dec 2008 Location: St. Louis Missouri Device: Pocketbook Inkpad3 pro, Kobo Libra, Kindle Paperwhite	I often get that message when I buy from my desktop. However, the book always shows up in my Kobo library within seconds and from there I download it to my computer.

10-09-2012, 10:44 PM	#4
Uschiekid Tenrec Posts: 724 Karma: 1076988 Join Date: Oct 2012 Device: Kobo Aura One, Kobo Glo	oh, i mean doing it right on the glo, not from a computer and not after buying a book, but rather, it won't let me get to the screen to look through categories, free ebooks or reading lists. ie i can't even browse for books...just search for specific ones using "search kobo" option under "find books" on the home screen it did let me do this until today.

10-09-2012, 10:55 PM	#5
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	Just tried and I can get into the "categories" and browse books.

10-09-2012, 11:03 PM	#7
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Or your country. Kobo do show different info to people based on their location.

10-09-2012, 11:24 PM	#9
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Oops All seems fine for me on a Touch in Toronto.

10-10-2012, 08:34 PM	#11
Uschiekid Tenrec Posts: 724 Karma: 1076988 Join Date: Oct 2012 Device: Kobo Aura One, Kobo Glo	in the off chance that anyone might come across the same problem (though fairly unlikely i think) i finally remembered that the last time i'd gone in to those options, i'd hit "buy now" on a book i didn't want to buy...and it sent me to set up credit card info, which i didn't want to provide, since i want to wait until i actually have a book i want to purchase. so i cancelled or x-ed out or something. so apparently it didn't like me doing that. that's why i was getting servers errors. my solution was to sign out of my kobo account after syncing my books, and sign back in. and go through the start up process. which made my sideloaded books fall off their bookshelves but did solve my problem with connecting to the store server. i guess it somehow messed up my signed in status when i refused to continue the book check out by entering credit info. shouldn't have happened, but at least solvable without factory resetting or anything.