Calibre will not recognise (Sony PRS 650) - Page 3

kovidgoyal · 07-31-2012, 01:45 AM

If you're getting crashes in windows explorer as well, windebug wont help. The easiest thing to do in this kind of situation is to re-install windows.

styxywyx · 07-31-2012, 05:00 AM

Oh Drat
Somehow I just knew you were going to say that........!
Reinstalling windows is a REAL pain in the posterier!
May fix the recognition problem tho ..
Thanks Kovid
Here goes with the full backup

kovidgoyal · 07-31-2012, 06:25 AM

I still recall with a shudder all the times I've had to re-install windows for my family members before I moved them all to linux.

JSWolf · 07-31-2012, 12:24 PM

Could be flaky memory. I had flaky memory in this computer. It was a program I was running that really stressed things and cause the memory error to show up more often. I was able to send the memory stick in for warranty replacement. Since your computer is new, maybe run a memory test overnight and see if it finds anything.

styxywyx · 08-01-2012, 01:11 AM

Hi Mr Wolf -
Did that a few days ago along with the viral scans - all ok
Yesterday did a command prompt system scan - found some corrupted files but the system wouldnt let me get at them - so am currently repopulating my computer after a windows reinstall ........sigh 4hrs and counting
in fact just finished reinstalling and repopulating calibre from back up..! Now to check that sony recognition problem ;-)
Oh and yes - i have tried linux but it requires too much computer knowledge to make it easy for a dunce like me - tried Ubuntu 6 and ubuntu 12 with no joy. oh for a worthy competitor to microsoft..........

styxywyx · 08-02-2012, 05:41 AM

Ok - saga continues.......
Google is my friend!!
Error found and reads
problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: SHLWAPI.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c9ab
Exception Code: c0000005
Exception Offset: 000000000000ae81
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 5153
Additional Information 2: 5153391cec0e13ae4316d612a7b5722b
Additional Information 3: 2d94
Additional Information 4: 2d94ae0693921f6d8b02664cf661c0f6

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

Lots of research later it looks like there may be a shell extension conflict with a corrupt .dll file
.cpl No Property Handler Windows Shell Common Dll 6.1.7601.17514 (win7sp1_rtm.101119-1850) Microsoft® Windows® Operating System Microsoft Corporation No No No No No No C:\Windows\system32\shell32.dll {66742402-F9B9-11D1-A202-0000F81FEDEE} 1/08/2012 6:07:26 AM 14/07/2009 2:53:38 PM Yes A 14,172,672 No

looks like this is the culprit - but it is in the system shell and loathe to disable it.
despite a recent full reinstall this little nasty seems to be the prob that persists.
I havent been able to get the same message for calibre but I am betting there is a link....and I think it is when I eject calibre as i can reproduce the explorer crash by ejecting usb flash drive..

will keep you posted!

styxywyx · 08-02-2012, 06:52 PM

Sorry about the monologue here - but found the crash report for calibre

Problem Event Name: BEX
Application Name: calibre.exe
Application Version: 0.8.62.0
Application Timestamp: 501231c5
Fault Module Name: QtGui4.dll
Fault Module Version: 4.8.2.0
Fault Module Timestamp: 4ffa4ef9
Exception Offset: 004dfa8c
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: f7ba
Additional Information 2: f7baa03fd020e96e7571e6b1dac718eb
Additional Information 3: fafc
Additional Information 4: fafc817880e478e1f007710f79e4eb08

Does that mean anything to you Kovid?

These crashes seem to involve multiple .dlls - have to find the common thread and THEN we can deal with the sony recognition this thread originally started as......

kovidgoyal · 08-02-2012, 10:33 PM

No, not really. QtGui4.dll is the dll that implements the UI toolkit calibre uses.

styxywyx · 08-03-2012, 04:07 AM

UI = Uninstall? - if so why would it be the cause of crashes .....this is puzzling.
have had 3 more crashes today and each time the same module. mmm maybe another windows reinstall . ahhhhhg - cant believe i just said that....i think i will just work on this and come back o the thread when i have some answers

kovidgoyal · 08-03-2012, 04:17 AM

UI = User Interface

08-01-2012, 01:11 AM	#35
styxywyx Newbie Posts: 22 Karma: 10 Join Date: Jul 2012 Location: Australia Device: Sony PRS 650	Hi Mr Wolf - Did that a few days ago along with the viral scans - all ok Yesterday did a command prompt system scan - found some corrupted files but the system wouldnt let me get at them - so am currently repopulating my computer after a windows reinstall ........sigh 4hrs and counting in fact just finished reinstalling and repopulating calibre from back up..! Now to check that sony recognition problem ;-) Oh and yes - i have tried linux but it requires too much computer knowledge to make it easy for a dunce like me - tried Ubuntu 6 and ubuntu 12 with no joy. oh for a worthy competitor to microsoft.......... Last edited by styxywyx; 08-01-2012 at 01:13 AM. Reason: hit post button by accident

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07-31-2012, 01:45 AM	#31
kovidgoyal creator of calibre Posts: 45,604 Karma: 28548974 Join Date: Oct 2006 Location: Mumbai, India Device: Various	If you're getting crashes in windows explorer as well, windebug wont help. The easiest thing to do in this kind of situation is to re-install windows.

07-31-2012, 05:00 AM	#32
styxywyx Newbie Posts: 22 Karma: 10 Join Date: Jul 2012 Location: Australia Device: Sony PRS 650	Oh Drat Somehow I just knew you were going to say that........! Reinstalling windows is a REAL pain in the posterier! May fix the recognition problem tho .. Thanks Kovid Here goes with the full backup

07-31-2012, 06:25 AM	#33
kovidgoyal creator of calibre Posts: 45,604 Karma: 28548974 Join Date: Oct 2006 Location: Mumbai, India Device: Various	I still recall with a shudder all the times I've had to re-install windows for my family members before I moved them all to linux.

07-31-2012, 12:24 PM	#34
JSWolf Resident Curmudgeon Posts: 80,727 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Could be flaky memory. I had flaky memory in this computer. It was a program I was running that really stressed things and cause the memory error to show up more often. I was able to send the memory stick in for warranty replacement. Since your computer is new, maybe run a memory test overnight and see if it finds anything.

08-02-2012, 05:41 AM	#36
styxywyx Newbie Posts: 22 Karma: 10 Join Date: Jul 2012 Location: Australia Device: Sony PRS 650	Ok - saga continues....... Google is my friend!! Error found and reads problem signature: Problem Event Name: APPCRASH Application Name: explorer.exe Application Version: 6.1.7601.17567 Application Timestamp: 4d672ee4 Fault Module Name: SHLWAPI.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7c9ab Exception Code: c0000005 Exception Offset: 000000000000ae81 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 3081 Additional Information 1: 5153 Additional Information 2: 5153391cec0e13ae4316d612a7b5722b Additional Information 3: 2d94 Additional Information 4: 2d94ae0693921f6d8b02664cf661c0f6 Read our privacy statement online: http://go.microsoft.com/fwlink/?link...8&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: Lots of research later it looks like there may be a shell extension conflict with a corrupt .dll file .cpl No Property Handler Windows Shell Common Dll 6.1.7601.17514 (win7sp1_rtm.101119-1850) Microsoft® Windows® Operating System Microsoft Corporation No No No No No No C:\Windows\system32\shell32.dll {66742402-F9B9-11D1-A202-0000F81FEDEE} 1/08/2012 6:07:26 AM 14/07/2009 2:53:38 PM Yes A 14,172,672 No looks like this is the culprit - but it is in the system shell and loathe to disable it. despite a recent full reinstall this little nasty seems to be the prob that persists. I havent been able to get the same message for calibre but I am betting there is a link....and I think it is when I eject calibre as i can reproduce the explorer crash by ejecting usb flash drive.. will keep you posted!

08-02-2012, 06:52 PM	#37
styxywyx Newbie Posts: 22 Karma: 10 Join Date: Jul 2012 Location: Australia Device: Sony PRS 650	Sorry about the monologue here - but found the crash report for calibre Problem Event Name: BEX Application Name: calibre.exe Application Version: 0.8.62.0 Application Timestamp: 501231c5 Fault Module Name: QtGui4.dll Fault Module Version: 4.8.2.0 Fault Module Timestamp: 4ffa4ef9 Exception Offset: 004dfa8c Exception Code: c0000409 Exception Data: 00000000 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 3081 Additional Information 1: f7ba Additional Information 2: f7baa03fd020e96e7571e6b1dac718eb Additional Information 3: fafc Additional Information 4: fafc817880e478e1f007710f79e4eb08 Does that mean anything to you Kovid? These crashes seem to involve multiple .dlls - have to find the common thread and THEN we can deal with the sony recognition this thread originally started as......

08-02-2012, 10:33 PM	#38
kovidgoyal creator of calibre Posts: 45,604 Karma: 28548974 Join Date: Oct 2006 Location: Mumbai, India Device: Various	No, not really. QtGui4.dll is the dll that implements the UI toolkit calibre uses.

08-03-2012, 04:07 AM	#39
styxywyx Newbie Posts: 22 Karma: 10 Join Date: Jul 2012 Location: Australia Device: Sony PRS 650	UI = Uninstall? - if so why would it be the cause of crashes .....this is puzzling. have had 3 more crashes today and each time the same module. mmm maybe another windows reinstall . ahhhhhg - cant believe i just said that....i think i will just work on this and come back o the thread when i have some answers

08-03-2012, 04:17 AM	#40
kovidgoyal creator of calibre Posts: 45,604 Karma: 28548974 Join Date: Oct 2006 Location: Mumbai, India Device: Various	UI = User Interface