Amazon customer service = great

navels · 12-09-2011, 04:01 PM

Just wanted to share my story, since it is so unusual in this day and age.

I have a 3rd gen Kindle with 3G and noticed a few months ago that the 3G radio was no longer working. Since I have WiFi at home and work this hasn't been a big deal, but this week I decided to get it resolved.

I followed the online troubleshooting tips. This included resetting to factory defaults. After doing the reset, I was unable to register the device, even while connected to my home WiFi. It also started randomly rebooting. So I called customer service.

He did *not* make me go through all the steps I'd already gone through. He was able to tell instantly that I was still in warranty. We brought up the 611 page (no WAN info available was the result) and so he offered to ship me a new unit by 2-day air, which I just received.

Awesome!

Lee

RainingLemur · 12-09-2011, 04:35 PM

Hail Bezos!

Good to see another happy customer, thanks for sharing your tale!

Sandra Edwards · 12-09-2011, 11:11 PM

Yep, Amazon CS has always been great IMO! Glad it worked out for you

Sandy

JeremyR · 12-09-2011, 11:56 PM

It's only great if you call them, which isn't an option for many people.

It's awful if you try to interact with them online.

Blossom · 12-10-2011, 01:13 AM

Quote:

Originally Posted by JeremyR

It's only great if you call them, which isn't an option for many people.

It's awful if you try to interact with them online.

Email I agree with but Chat, the people on there it's hit and miss.

12-09-2011, 04:01 PM	#1
navels Member Posts: 16 Karma: 10 Join Date: Apr 2010 Device: Sony PRS-350	Amazon customer service = great Just wanted to share my story, since it is so unusual in this day and age. I have a 3rd gen Kindle with 3G and noticed a few months ago that the 3G radio was no longer working. Since I have WiFi at home and work this hasn't been a big deal, but this week I decided to get it resolved. I followed the online troubleshooting tips. This included resetting to factory defaults. After doing the reset, I was unable to register the device, even while connected to my home WiFi. It also started randomly rebooting. So I called customer service. He did not make me go through all the steps I'd already gone through. He was able to tell instantly that I was still in warranty. We brought up the 611 page (no WAN info available was the result) and so he offered to ship me a new unit by 2-day air, which I just received. Awesome! Lee

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12-09-2011, 04:35 PM	#2
RainingLemur Spork Connoisseur Posts: 2,355 Karma: 16780603 Join Date: Mar 2011 Device: Nook Color	Hail Bezos! Good to see another happy customer, thanks for sharing your tale!

12-09-2011, 11:11 PM	#3
Sandra Edwards Queen of Procrastination Posts: 1,884 Karma: 1802 Join Date: Jul 2010 Location: Nevada Device: K2, K3, Fire	Yep, Amazon CS has always been great IMO! Glad it worked out for you Sandy

12-09-2011, 11:56 PM	#4
JeremyR Guru Posts: 973 Karma: 2458402 Join Date: Aug 2010 Location: St. Louis Device: Kindle Keyboard, Nook HD+	It's only great if you call them, which isn't an option for many people. It's awful if you try to interact with them online.