09-24-2011, 09:54 AM
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#1 |
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Connoisseur
  
Posts: 67
Karma: 1602
Join Date: Sep 2011
Device: benQ
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Have anyone speak to the representative of kindle over the phone?
Have anyone speak to the representative of kindle over the phone?
Were they helpful? (**important**)Were they easy to understand when they speak? Last edited by bookmeal; 09-24-2011 at 10:09 AM. |
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09-24-2011, 09:55 AM
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#2 |
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Professional Adventuress
Posts: 13,368
Karma: 50260224
Join Date: Sep 2009
Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!)
Device: Kindle, the original! Times Two! and gifting an International Kindle
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yes, yes, and yes
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09-24-2011, 09:56 AM
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#3 |
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eBook Enthusiast
Posts: 85,560
Karma: 93980341
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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Amazon's Kindle support people are extremely helpful over the phone. I've spoken to them many times over the years.
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09-24-2011, 10:00 AM
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#4 |
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Wizard
Posts: 1,479
Karma: 3846231
Join Date: Apr 2009
Location: Edinburgh, Scotland
Device: Kindle 3, Samsung Galaxy
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Me too. I haven't needed to speak with them more than a couple of times, but when I have, they are invariabely helpful.
I also like the fact that you can request them to phone you, rather than you having to phone them. That can save a lot of money on a transatlantic call. Mike |
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09-24-2011, 10:32 AM
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#5 |
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Zealot
Posts: 101
Karma: 170
Join Date: Jul 2010
Device: Voyage
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Yes, Amazon's customer service department is one of the best I've interacted with. This is something B&N really needs to work on. I actually bought a nook first, but after a REALLY bad experience with them, I decided to go with a kindle instead(even though I really wanted library access). I'm so glad I went with the kindle because I actually like the design better, and now I have library access...ahhh, all is right with the world.
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09-24-2011, 10:55 AM
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#6 |
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Addict
Posts: 305
Karma: 704492
Join Date: Jun 2011
Location: NY
Device: Kindle 3, Kindle DX, Galaxy Tab 2
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Yes on all three
I just talked to one last night |
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09-24-2011, 10:56 AM
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#7 |
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Grand Sorcerer
Posts: 28,869
Karma: 207000000
Join Date: Jan 2010
Device: Nexus 7, Kindle Fire HD
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Yes, yes, and yes. Several times
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09-24-2011, 11:05 AM
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#8 | |||
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Grand Sorcerer
Posts: 5,897
Karma: 464403178
Join Date: Feb 2010
Location: 33.9388° N, 117.2716° W
Device: Kindles K-2, K-KB, PW 1 & 2, Voyage, Fire 2, 5 & HD 8, Surface 3, iPad
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yup
Quote:
Quote:
Quote:
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09-24-2011, 11:53 AM
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#9 |
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Series Addict
Posts: 6,180
Karma: 167189477
Join Date: Dec 2010
Location: Florida, USA
Device: Kindle Paperwhite (2nd Gen)
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 to all of the above! I have spoken to them at least 3 times, and they were very helpful, polite, quick, knowledgeable, non-accusatory, articulate, and even friendly. I also love that when you request to speak to them on the phone, you can choose the time to be contacted. It came in very handy when I was checking on an exchange and needed a few extra minutes to find my first Kindle's serial number. |
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09-24-2011, 12:03 PM
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#10 |
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The Dank Side of the Moon
Posts: 35,930
Karma: 119747553
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2 & PW, Onyx Boox Go6
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I've never needed to.
Why do you ask? |
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09-24-2011, 01:19 PM
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#11 |
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Guru
Posts: 739
Karma: 1018859
Join Date: Jun 2008
Location: Near Seattle
Device: kindle1, K3, K3G (thanks MR), iTouch, Kindle Touch
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Yes, yes and yes. Plus they actually called me back to make sure the issue was resolved.
cheers |
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09-24-2011, 01:27 PM
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#12 |
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Spork Connoisseur
Posts: 2,355
Karma: 16780603
Join Date: Mar 2011
Device: Nook Color
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1. Yes. 2. Absolutely. 3. As long as you ask the right questions, yes (something I've had to muddle with a time or two, but that's my fault).
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09-24-2011, 01:38 PM
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#13 |
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doofus
Posts: 2,555
Karma: 13089041
Join Date: Sep 2010
Device: Kobo Libra 2, Kindle Voyage
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Yes. Make sure you call kindle support, not amazon support.
The ones I've spoken to appear to be based in the U.S (where I am). As opposed to India or wherever. |
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09-24-2011, 02:01 PM
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#14 |
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The Grand Mouse 高貴的老鼠
Posts: 74,415
Karma: 318076944
Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Oasis
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They were extremely helpful the couple of times my son has called them. I can't speak personally as to their clarity of speech.
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09-24-2011, 05:44 PM
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#15 |
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Member
Posts: 13
Karma: 10
Join Date: Aug 2010
Location: United State
Device: Kindle Voyage, iphone 6+, ipad pro
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I've used kindle support. Had them call me, in the middle of the night, and they were very helpful. I had no problems understanding them, and they gave very clear directions of what to expect regarding what they would do, and what I needed to do in return. I was impressed.
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