Firmware Update Delayed...

HarryT · 04-08-2008, 05:44 AM

Just e-mailed Bookeen again and got the following reply:

Quote:

Dear Sir/Ms,

Our dev team is working hard on the coming update. Please note that it will
come soon but we don't know about the exact date.

We are very sorry for the delay.

Best regards,
Bookeen Support Team

Oh well, I guess one has to look at it rationally and say that it's better to release it when it's "right", but it is a disappointment

diabloNL · 04-08-2008, 05:49 AM

Why they don't communicate this through their blog. Would make it easier on them and better for us.

GeoffC · 04-08-2008, 05:59 AM

Quote:

Originally Posted by HarryT

Oh well, I guess one has to look at it rationally and say that it's better to release it when it's "right", but it is a disappointment

At least they are still working on it and , you are so correct , it needs to be " right " ; especially given the ' brickbats ' they'd get from this forum ......

laborg · 04-08-2008, 10:41 AM

this is annoying...

cmbs · 04-08-2008, 10:49 AM

1. I see they have again given Harry important information, and in a timely manner. Pure coincidence, I'm sure.
2. It's only "late" because they give us dates that they then don't meet.
3. Of course they should be communicating through their blog, their website, or emails sent to everyone. The key here is communicate with their customers. It's ridiculous to have to keep coming to a third party site to get information.
4. Based on their prior performance, I'd say that it will not be "right" if/when it's released.
5. I still believe very strongly that if this update were a priority for them, it would have been done a long time ago.

GeoffC · 04-08-2008, 11:01 AM

Take a deep breath , Christine .....

ProfJulie · 04-08-2008, 01:13 PM

Thanks, Harry, for following up with Bookeen and posting their response here.

HarryT · 04-08-2008, 01:26 PM

Quote:

Originally Posted by cmbs

It's ridiculous to have to keep coming to a third party site to get information.

You don't have to. You're just as capable of writing to Bookeen and asking them questions as I am. I don't have any "inside track" to info at Bookeen, despite what you seem to think.

cmbs · 04-08-2008, 01:31 PM

Quote:

Originally Posted by HarryT

You don't have to. You're just as capable of writing to Bookeen and asking them questions as I am. I don't have any "inside track" to info at Bookeen, despite what you seem to think.

Or they could make the effort to get relevent information to all their customers in a timely manner. Don't you realize the difference it would make if they would?

Isn't it odd that you, I, others here are more concerned with getting useful information out to their customers than they are?

edit:
Matter of fact, it would take less time to make a blog post than it does to answer multiple emails, AND countless more people would have access to the information. It just doesn't make sense.

Halk · 04-09-2008, 11:57 AM

Quote:

Originally Posted by cmbs

edit:
Matter of fact, it would take less time to make a blog post than it does to answer multiple emails, AND countless more people would have access to the information. It just doesn't make sense.

Right.

JSWolf · 04-09-2008, 12:33 PM

I do have to agree that Bookeen under-utilizes their blog. It would be useful to post about what is going on instea dof people having to send email to find out.

HarryT · 04-09-2008, 01:06 PM

Quote:

Originally Posted by JSWolf

I do have to agree that Bookeen under-utilizes their blog. It would be useful to post about what is going on instea dof people having to send email to find out.

I entirely agree!

GeoffC · 04-10-2008, 06:39 AM

Especially when they make statements such as
" We will definitely be more active on this blog and give you fresh news about Bookeen and Cybook Gen3 ..... "

Sparrow · 04-10-2008, 08:17 AM

Quote:

Originally Posted by GeoffC

Especially when they make statements such as
" We will definitely be more active on this blog and give you fresh news about Bookeen and Cybook Gen3 ..... "

A promise they can have no excuse (other than incompetence) for not keeping

.

cmbs · 04-10-2008, 08:42 AM

Or a complete lack of concern for the customer's experience.

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04-08-2008, 05:49 AM	#2
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	Why they don't communicate this through their blog. Would make it easier on them and better for us.

04-08-2008, 10:41 AM	#4
laborg Zealot Posts: 105 Karma: 94000 Join Date: Oct 2007 Location: Vienna Device: Cybook Gen3	this is annoying...

04-08-2008, 10:49 AM	#5
cmbs non-believer Posts: 384 Karma: 713 Join Date: Dec 2007 Location: USA Device: Cybook Gen 3, JetBook Lite	1. I see they have again given Harry important information, and in a timely manner. Pure coincidence, I'm sure. 2. It's only "late" because they give us dates that they then don't meet. 3. Of course they should be communicating through their blog, their website, or emails sent to everyone. The key here is communicate with their customers. It's ridiculous to have to keep coming to a third party site to get information. 4. Based on their prior performance, I'd say that it will not be "right" if/when it's released. 5. I still believe very strongly that if this update were a priority for them, it would have been done a long time ago.

04-08-2008, 11:01 AM	#6
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Take a deep breath , Christine .....

04-08-2008, 01:13 PM	#7
ProfJulie Evangelist Posts: 423 Karma: 890 Join Date: Dec 2007 Location: USA Device: whatever	Thanks, Harry, for following up with Bookeen and posting their response here.

04-09-2008, 12:33 PM	#11
JSWolf Resident Curmudgeon Posts: 80,746 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I do have to agree that Bookeen under-utilizes their blog. It would be useful to post about what is going on instea dof people having to send email to find out.

04-10-2008, 06:39 AM	#13
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Especially when they make statements such as " We will definitely be more active on this blog and give you fresh news about Bookeen and Cybook Gen3 ..... "

04-10-2008, 08:42 AM	#15
cmbs non-believer Posts: 384 Karma: 713 Join Date: Dec 2007 Location: USA Device: Cybook Gen 3, JetBook Lite	Or a complete lack of concern for the customer's experience.