Problem with Consumer Reports subscription

bilbothejust · 12-09-2010, 11:43 AM

Quick question to anyone else out there...yesterday I had a new Consumer Reports (Jan 2011) issue show up on my Home Screen with a little green label on the magazine cover saying "Download". Of course I pushed it and nothing happened...so, I long tapped the cover and pressed "Read Now" and nothing.

So, I sent B&N an email about this with no reply as of this morning. I then checked my visa online and noticed that last night I was charged for the subscription. I then called B&N support and spent 35 minutes on the phone with 2 different people and the takeaway from these people? They are experiencing problems with the ebook version of Consumer Reports (their words) and they would refund me for the subscription. I asked why they are still advertising a magazine they can't deliver and their response was "we will refund your subscription".

I am so pi$$ed at B&N support and would love to email the CEO. Anyone have any ideas with how to deal with this?

boswd · 12-09-2010, 12:13 PM

deleted

bilbothejust · 12-09-2010, 12:34 PM

Quote:

Originally Posted by boswd

deleted

Was it something I said?

coolbreeze · 12-09-2010, 01:06 PM

I don't know if it's a general issue with magazines and newspapers, but it takes forever to download an issue of either on my NC. This is on 10mb internet too. I can download a gig file in a matter of minutes, not sure why it takes so long for the NC to download a few MB file.?

bilbothejust · 12-09-2010, 01:12 PM

Quote:

Originally Posted by coolbreeze

I don't know if it's a general issue with magazines and newspapers, but it takes forever to download an issue of either on my NC. This is on 10mb internet too. I can download a gig file in a matter of minutes, not sure why it takes so long for the NC to download a few MB file.?

Thanks coolbreeze...I'll give it another shot.

boswd · 12-09-2010, 02:02 PM

Quote:

Originally Posted by bilbothejust

Thanks coolbreeze...I'll give it another shot.

and double check to make sure you are connected to your wi fi, it won't download if your not.

bilbothejust · 12-10-2010, 01:45 AM

Quote:

Originally Posted by boswd

and double check to make sure you are connected to your wi fi, it won't download if your not.

Well, my WiFi is fine so that isn't the problem. I connected to the store with the NC and actually tried to purchase again. It said I already purchased it so how do I get it then? Tried from my laptop and NC and still get the same message."Already purchased"

Explain that

if you can.

bilbothejust · 12-15-2010, 02:04 PM

Update: After not much luck on the phone with B&N support re. my magazine subscriptions not showing up and not letting me re-download I took my NC into my local B&N store. The rep there was very helpful and within 5 minutes all my content was back where it should be.

The fix: De-register the NC and then re-register. All the content that you previously purchased will be re-downloaded. It doesn't affect anything you might have on your sd card.

Glad that this was so easy. Sorry about the rant earlier re. B&N support. The person I got initially just didn't know. I am chagrined as well.

taustin · 12-15-2010, 02:35 PM

It is becoming increasingly apparent to me (not that I didn't already know) that the optimum way to get support, if you can, is at your local B&N store. They've actually trained the in-store people properly.

SCION · 12-15-2010, 02:58 PM

Quote:

Originally Posted by taustin

It is becoming increasingly apparent to me (not that I didn't already know) that the optimum way to get support, if you can, is at your local B&N store. They've actually trained the in-store people properly.

This is good to know!

12-09-2010, 11:43 AM	#1
bilbothejust Enthusiast Posts: 36 Karma: 60 Join Date: Sep 2010 Device: iPad -> Nook Color	Problem with Consumer Reports subscription Quick question to anyone else out there...yesterday I had a new Consumer Reports (Jan 2011) issue show up on my Home Screen with a little green label on the magazine cover saying "Download". Of course I pushed it and nothing happened...so, I long tapped the cover and pressed "Read Now" and nothing. So, I sent B&N an email about this with no reply as of this morning. I then checked my visa online and noticed that last night I was charged for the subscription. I then called B&N support and spent 35 minutes on the phone with 2 different people and the takeaway from these people? They are experiencing problems with the ebook version of Consumer Reports (their words) and they would refund me for the subscription. I asked why they are still advertising a magazine they can't deliver and their response was "we will refund your subscription". I am so pi$$ed at B&N support and would love to email the CEO. Anyone have any ideas with how to deal with this? Last edited by bilbothejust; 12-09-2010 at 11:47 AM. Reason: missed prefix

12-09-2010, 12:13 PM	#2
boswd Banned Posts: 2,391 Karma: 1001781 Join Date: May 2010 Device: The Nook, Nook color and Droid X	deleted Last edited by boswd; 12-09-2010 at 12:15 PM.

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12-09-2010, 01:06 PM	#4
coolbreeze Addict Posts: 214 Karma: 2600 Join Date: Oct 2009 Device: Nook Color, White 3G K3	I don't know if it's a general issue with magazines and newspapers, but it takes forever to download an issue of either on my NC. This is on 10mb internet too. I can download a gig file in a matter of minutes, not sure why it takes so long for the NC to download a few MB file.?

12-15-2010, 02:04 PM	#8
bilbothejust Enthusiast Posts: 36 Karma: 60 Join Date: Sep 2010 Device: iPad -> Nook Color	Update: After not much luck on the phone with B&N support re. my magazine subscriptions not showing up and not letting me re-download I took my NC into my local B&N store. The rep there was very helpful and within 5 minutes all my content was back where it should be. The fix: De-register the NC and then re-register. All the content that you previously purchased will be re-downloaded. It doesn't affect anything you might have on your sd card. Glad that this was so easy. Sorry about the rant earlier re. B&N support. The person I got initially just didn't know. I am chagrined as well.

12-15-2010, 02:35 PM	#9
taustin Wizard Posts: 1,358 Karma: 5766642 Join Date: Aug 2010 Device: Nook	It is becoming increasingly apparent to me (not that I didn't already know) that the optimum way to get support, if you can, is at your local B&N store. They've actually trained the in-store people properly.