B&N removed download option on all books in "My Nook" library - Page 73

Difflugia · 07-02-2015, 09:58 PM

Quote:

Originally Posted by cromag

When the site's first (incomplete) upgrade stage began I could still log in to "My Nook." Now, if there's a way to do it, I can't find it.

It's in the "My Account" dropdown in the upper-left corner.

jgaiser · 07-02-2015, 10:08 PM

Doesn't impact me at all. I gave up on B&N the day they took away the download link. Backed my stuff up and I won't return. Won't even go into B&M store. They've lost a customer.

bgalbrecht · 07-03-2015, 01:22 AM

From B&N's help page:

On Tuesday, June 30, we updated our BN.com ecommerce website with new features. The NOOK for Web "Read Instantly" function was not updated as part of this rollout. Our technology team is currently working on including the NOOK for Web "Read Instantly" functionality and we hope to have it available in the near future. We apologize for any inconvenience this may have caused and thank you for your continued support of NOOK.

My take, one or more of the following
1) they are so incompetent they didn't realize it was broken
2) it was behind schedule but someone's bonus was riding on making the 6/30 website release date so it was dropped
3) some security bug was discovered at the last moment (for example, spoofed ownership) so it got pulled.

odamizu · 07-03-2015, 02:38 AM

I've gone from sad and disappointed by BN to disgusted and annoyed. After years of buying Nook books exclusively, I've pretty much transitioned entirely to Kindle in the last 3 months, and if there was even the slightest chance I'd buy another Nook book, it's been obliterated by this dysfunctional new web site.

cromag · 07-03-2015, 03:12 AM

Quote:

Originally Posted by Difflugia

It's in the "My Account" dropdown in the upper-left corner.

Thanks! That gave me my first clue, but didn't (by itself) solve the problem. My screen wasn't showing the "Sign In" or "My Account" boxes.

I'm running NoScript and discovered that they've added something new. I had to go to NoScript and enable js-bn.com. Once I did that, the two boxes appeared and I was able to get in.

eschwartz · 07-03-2015, 03:45 AM

Lets be fair -- noscript is not B&N's fault.

About the only thing that isn't, at this point!

meeera · 07-03-2015, 03:56 AM

Quote:

Originally Posted by eschwartz

Lets be fair -- noscript is not B&N's fault.

Depending purely on javascript for basic website navigation is, though.

eschwartz · 07-03-2015, 04:07 AM

I mostly just wanted to make a joke about how it's the ONLY thing...

Anyway B&N are doing nothing in that regard that pretty much everyone else isn't doing. An unfortunate disadvantage of having javascript is that website designers end up depending on it for the most basic elements.

pdurrant · 07-03-2015, 04:10 AM

Unfortunately, the UK web site hasn't been updated - it's still not possible to view all the books I own through the web site.

j.p.s · 07-03-2015, 10:47 AM

Quote:

Originally Posted by meeera

Depending purely on javascript for basic website navigation is, though.

Basic navigation? Hah!

Go to www.barnesandnoble.com with javascript disabled and do a Ctrl-U or whatever to view source.

lkmiller · 07-03-2015, 12:12 PM

Quote:

Originally Posted by Froide

Ditto, ditto, and ditto. Although, the "Thank You" confirmation message that appears after one buys a book states:

BN.com is Safe and Convenient
Return items within 30 days online or at any B&N store
Safe Shopping Guarantee at BN.com with Verisign

I would bet that's only really meant to apply to physical items. I'd guess they didn't even think about that message when they made it possible to put Nookbooks in the shopping bag.

ZodWallop · 07-03-2015, 01:01 PM

To the folks mad that they can't download from the website, are you running Linux?

On Windows or Mac, where you can install Nook for PC or Nook Study, why does it matter if you can download directly from the website? It seems a minor loss.

If you're on a Linux machine, where that was the only option, then yeah, I totally get where you're coming from.

Would WINE run either of the desktop programs?

odamizu · 07-03-2015, 01:31 PM

Quote:

Originally Posted by ZodWallop

On Windows or Mac, where you can install Nook for PC or Nook Study, why does it matter if you can download directly from the website? It seems a minor loss.

If Nook for Mac or Nook Study were still supported and readily available, I would agree. But the only way to get either is to dig for old links, and I suspect it's only a matter of time before the links as well as the no-longer-supported desktop apps stop working.

Not sure what the situation for PCs is, but I don't think it's much better.

eschwartz · 07-03-2015, 01:36 PM

Leaving aside the fact that only knowledgeable people know to hunt down links for the desktop applications...

Why should one install extra, useless programs on their computer, contributing to bloat, simply because one runs Windows? I mean, I get it that Windows users are computer illiterate and just install anything shiny

(okay not really -- just most of them

), but why is that any kind of excuse?

Seriously, though, there are plenty of valid reasons to want to download from their website.
Including the fact that it is nevertheless highly embarrassing for B&N to have their site Just Not Work. And people love to criticize them here.

ZodWallop · 07-03-2015, 02:59 PM

Quote:

Originally Posted by eschwartz

Leaving aside the fact that only knowledgeable people know to hunt down links for the desktop applications...

How many non-knowledgeable people (I just made that phrase up

) are worried about downloading those books, you think?

Quote:

Originally Posted by eschwartz

I mean, I get it that Windows users are computer illiterate and just install anything shiny

(okay not really -- just most of them

)

No need to be condescending. I found the built in cup holder ten minutes after I bought my first PC!

Quote:

Originally Posted by eschwartz

Seriously, though, there are plenty of valid reasons to want to download from their website.

I'm sure there are. I'm just saying there are easy enough workarounds for now. Even I, as a troglodytic Windoze user was able to scrounge up a copy of Nook Study just recently and Alfitize my purchases.

Quote:

Originally Posted by eschwartz

Including the fact that it is nevertheless highly embarrassing for B&N to have their site Just Not Work. And people love to criticize them here.

Okay, their history of dumb decisions certainly does call for a bit of drubbing.

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07-02-2015, 10:08 PM	#1082
jgaiser Omnivorous Posts: 3,283 Karma: 27978909 Join Date: Feb 2008 Location: Rural NW Oregon Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1	Doesn't impact me at all. I gave up on B&N the day they took away the download link. Backed my stuff up and I won't return. Won't even go into B&M store. They've lost a customer.

07-03-2015, 01:22 AM	#1083
bgalbrecht Wizard Posts: 1,806 Karma: 13399999 Join Date: Aug 2007 Location: US Device: Nook Simple Touch, Kobo Glo HD, Kobo Clara HD, Kindle 4	From B&N's help page: On Tuesday, June 30, we updated our BN.com ecommerce website with new features. The NOOK for Web "Read Instantly" function was not updated as part of this rollout. Our technology team is currently working on including the NOOK for Web "Read Instantly" functionality and we hope to have it available in the near future. We apologize for any inconvenience this may have caused and thank you for your continued support of NOOK. My take, one or more of the following 1) they are so incompetent they didn't realize it was broken 2) it was behind schedule but someone's bonus was riding on making the 6/30 website release date so it was dropped 3) some security bug was discovered at the last moment (for example, spoofed ownership) so it got pulled.

07-03-2015, 02:38 AM	#1084
odamizu just an egg Posts: 1,827 Karma: 7943430 Join Date: Mar 2015 Device: Kindle, iOS	I've gone from sad and disappointed by BN to disgusted and annoyed. After years of buying Nook books exclusively, I've pretty much transitioned entirely to Kindle in the last 3 months, and if there was even the slightest chance I'd buy another Nook book, it's been obliterated by this dysfunctional new web site.

07-03-2015, 03:45 AM	#1086
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Lets be fair -- noscript is not B&N's fault. About the only thing that isn't, at this point!

07-03-2015, 04:07 AM	#1088
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	I mostly just wanted to make a joke about how it's the ONLY thing... Anyway B&N are doing nothing in that regard that pretty much everyone else isn't doing. An unfortunate disadvantage of having javascript is that website designers end up depending on it for the most basic elements.

07-03-2015, 04:10 AM	#1089
pdurrant The Grand Mouse 高貴的老鼠 Posts: 73,964 Karma: 315160596 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis	Unfortunately, the UK web site hasn't been updated - it's still not possible to view all the books I own through the web site.

07-03-2015, 01:01 PM	#1092
ZodWallop Gentleman and scholar Posts: 11,479 Karma: 111164374 Join Date: Jun 2015 Location: Space City, Texas Device: Clara BW; Nook ST w/Glowlight, Paperwhite 3	To the folks mad that they can't download from the website, are you running Linux? On Windows or Mac, where you can install Nook for PC or Nook Study, why does it matter if you can download directly from the website? It seems a minor loss. If you're on a Linux machine, where that was the only option, then yeah, I totally get where you're coming from. Would WINE run either of the desktop programs?

07-03-2015, 01:36 PM	#1094
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Leaving aside the fact that only knowledgeable people know to hunt down links for the desktop applications... Why should one install extra, useless programs on their computer, contributing to bloat, simply because one runs Windows? I mean, I get it that Windows users are computer illiterate and just install anything shiny (okay not really -- just most of them ), but why is that any kind of excuse? Seriously, though, there are plenty of valid reasons to want to download from their website. Including the fact that it is nevertheless highly embarrassing for B&N to have their site Just Not Work. And people love to criticize them here.

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