Sony Reader outside US - Page 14

tapf! · 07-11-2007, 05:31 AM

I'm a bit confused about UPS Tracking. Why they don't sort it chronological? Why is Maspeth (07/10) listed between Philadelphia and Cologne (both 07/11)?

Best Regards

Fabian

MacBeezle · 07-11-2007, 06:57 AM

Quote:

Originally Posted by tapf!

I'm a bit confused about UPS Tracking. Why they don't sort it chronological? Why is Maspeth (07/10) listed between Philadelphia and Cologne (both 07/11)?

Best Regards

Fabian

Keine Angst - das ist normal.

Das liegt daran, dass UPS (oder vielleicht auch bhphotoviedeo.. .aber das glaub ich weniger) die Daten, die der dt. Zoll braucht schon vorher nach Köln faxen.

Es laufen also zwei Prozesse parallel:
(1) Transport des Pakets
(2) Zollabwicklung

Wenn die Zollabwicklung fertig und Dein Paket in Köln angekommen ist läuft's wieder "in eins" weiter.

tapf! · 07-11-2007, 10:07 AM

What does in "IN TRANSIT TO" mean? Is the unit in transit to Cologne or to me?

MacBeezle · 07-11-2007, 10:35 AM

Quote:

Originally Posted by tapf!

What does in "IN TRANSIT TO" mean? Is the unit in transit to Cologne or to me?

In Transit heißt einfach nur, dass dein Paket gerade durch die Gegend gefahren wird.

Wenn's zu Dir unterwegs ist steht "out for delivery" da.

tapf! · 07-11-2007, 01:19 PM

nun ist es durch den Zoll durch und "in transit for delivery"

not it passed through the customs and is "in transit for delivery"

EDIT: I'm just silly. When I go to ups.de instead of ups.com I get the Tracking-Infos in German

Best Regards / Grüße Fabian

bluephoenix · 07-11-2007, 02:16 PM

Hello,

I have ordered the SONY reader PRS500 from europe, through B&H photo (actually this was a gift). It worked great and I really liked it.

3 months and 3 days later, the screen stopped working (white and black areas starting from a central point, no physical damage on the surface!!, no mishandling between the time it worked properly and the time it ceased to work).

Sony europe does not take in charge customer support and repairs for a product bought in the US. B&H does not help. Sony US wants an address and a phone in the US and does not want to send the device back to europe. This is not helpfull... Anyway, I have found a contact in the US, and I sent the broken PRS500 to them with this contact.

Now, they say that I must pay $272 to repair it (does not include shipping to europe). Their warranty lasts 3 months, and their flat repair rate does not include screens.

Now, a new PRS500 costs $298 (prices have dropped)

I tried to negociate with the customer service, with no success. I apparently only have a few days to decide. I tried to speak to their supervisor, I was to told to wait more than 30 minutes...

So just be warned, SONY has a sexy product.... while it works. Their warranty and repair policy is a disaster, totally unworthy from a serious company. More than $400 are gone in 3 months : the e-reader had a fault, and they won't repair it for a reasonnable price.

Finally, I am worried, because I have seen several other cases like me in the forums (faulty screen, high repair costs), so I am not isolated.

If anyone from SONY is reading this, and is willing to help, please react to this post.
==> I'll keep you posted if the situation improves.

Meanwhile, think really hard before you buy a ereader...

Bluephoenix

mogui · 07-11-2007, 11:20 PM

Hm. Sounds like it is not really a warranty -- just an expensive repair service. Too bad. Caveat emptor.

Maybe you can take advantage of the credit card offer somehow. I wish you luck.

HarryT · 07-12-2007, 03:51 AM

I'm afraid that's the risk you take when you buy a product outside the country in which it's officially sold. This is something that you need to be aware of when buying it - that effectively you're buying it with no warranty.

mogui · 07-12-2007, 04:09 AM

I had missed the fact that you were past the warranty period. Still -- it is short, isn't it? Maybe early adoptors need to think about warranty insurance on fresh technologies.

Arek_W · 07-12-2007, 08:39 AM

Got my reader thorugh friend of mine in the US and now this device is in Wroclaw, Poland

.
On the above posts...
Taking into account how much Iliad costs in Europe vs weak USD -> Sony Reader, the benefits outweight the risk of having a problem with this device in the future

. The only thing I do not get is why dont they sell this product outside of the US as 50% of world wide hacking & cracking & copyright problems come from the States

. Taking into account EU prices + VAT (22%) they could make a serious amount of money here.
Cheers

MacBeezle · 07-12-2007, 08:48 AM

Quote:

Originally Posted by tapf!

EDIT: I'm just silly. When I go to ups.de instead of ups.com I get the Tracking-Infos in German

Best Regards / Grüße Fabian

Ist mir aber auch so gegangen^^

Jonnes · 07-12-2007, 11:58 AM

Greetings to all
My English is not neither good neither bad
It is not…

Hola AndiR:
Desde Sevilla un saludo.
Tengo este sony prs 500 desde hace unos meses y aún hay cosas que me desconciertan.
Me gustaría que intercambiaramos experiencias. Mi correo es manomon21@hotmail.com
Gracias

NatCh · 07-12-2007, 01:33 PM

Quote:

Originally Posted by Arek_W

The only thing I do not get is why dont they sell this product outside of the US as 50% of world wide hacking & cracking & copyright problems come from the States

. Taking into account EU prices + VAT (22%) they could make a serious amount of money here.
Cheers

It's an issue with book distribution rights -- Sony doesn't have them worldwide, and having a Reader is equivalent to having access to their books (especially with the credits), so they're showing "due diligence" by not selling the Reader where they aren't allowed to distribute books.

I anticipate that it will change in the future, but it will likely take a while. I really expected Canadian availability to be in place by now.

benz · 07-13-2007, 01:21 PM

In case that more and more German Users are using this Board I opend a speciall thread for this user group. So we can discuss in German and don't spam, for most people usless informations - because they can not read it - in other threads.

People with the abbility to read/write/understand/whatever..... German language please use the following thread.

German Reader Owners Discussion, Informations.....

Thanks!

benz

JSWolf · 07-14-2007, 07:12 AM

Good job Benz!

07-11-2007, 05:31 AM	#196
tapf! Enthusiast Posts: 44 Karma: 10 Join Date: Apr 2007 Location: Germany / Stuttgart Device: Sony Reader PRS-500	I'm a bit confused about UPS Tracking. Why they don't sort it chronological? Why is Maspeth (07/10) listed between Philadelphia and Cologne (both 07/11)? Best Regards Fabian Attached Thumbnails

07-11-2007, 10:07 AM	#198
tapf! Enthusiast Posts: 44 Karma: 10 Join Date: Apr 2007 Location: Germany / Stuttgart Device: Sony Reader PRS-500	What does in "IN TRANSIT TO" mean? Is the unit in transit to Cologne or to me? Attached Thumbnails

07-11-2007, 01:19 PM	#200
tapf! Enthusiast Posts: 44 Karma: 10 Join Date: Apr 2007 Location: Germany / Stuttgart Device: Sony Reader PRS-500	nun ist es durch den Zoll durch und "in transit for delivery" not it passed through the customs and is "in transit for delivery" EDIT: I'm just silly. When I go to ups.de instead of ups.com I get the Tracking-Infos in German Best Regards / Grüße Fabian Attached Thumbnails Last edited by tapf!; 07-11-2007 at 01:22 PM.

07-11-2007, 02:16 PM	#201
bluephoenix Junior Member Posts: 2 Karma: 10 Join Date: Jul 2007 Device: Sony eReader - PRS500	Problem from sony reader Hello, I have ordered the SONY reader PRS500 from europe, through B&H photo (actually this was a gift). It worked great and I really liked it. 3 months and 3 days later, the screen stopped working (white and black areas starting from a central point, no physical damage on the surface!!, no mishandling between the time it worked properly and the time it ceased to work). Sony europe does not take in charge customer support and repairs for a product bought in the US. B&H does not help. Sony US wants an address and a phone in the US and does not want to send the device back to europe. This is not helpfull... Anyway, I have found a contact in the US, and I sent the broken PRS500 to them with this contact. Now, they say that I must pay $272 to repair it (does not include shipping to europe). Their warranty lasts 3 months, and their flat repair rate does not include screens. Now, a new PRS500 costs $298 (prices have dropped) I tried to negociate with the customer service, with no success. I apparently only have a few days to decide. I tried to speak to their supervisor, I was to told to wait more than 30 minutes... So just be warned, SONY has a sexy product.... while it works. Their warranty and repair policy is a disaster, totally unworthy from a serious company. More than $400 are gone in 3 months : the e-reader had a fault, and they won't repair it for a reasonnable price. Finally, I am worried, because I have seen several other cases like me in the forums (faulty screen, high repair costs), so I am not isolated. If anyone from SONY is reading this, and is willing to help, please react to this post. ==> I'll keep you posted if the situation improves. Meanwhile, think really hard before you buy a ereader... Bluephoenix

07-12-2007, 11:58 AM	#207
Jonnes Junior Member Posts: 3 Karma: 10 Join Date: Apr 2007	Greetings to all My English is not neither good neither bad It is not… Hola AndiR: Desde Sevilla un saludo. Tengo este sony prs 500 desde hace unos meses y aún hay cosas que me desconciertan. Me gustaría que intercambiaramos experiencias. Mi correo es manomon21@hotmail.com Gracias Last edited by Jonnes; 07-12-2007 at 02:46 PM.

07-11-2007, 11:20 PM	#202
mogui eNigma Posts: 503 Karma: 1335 Join Date: Dec 2006 Location: The Philippines Device: HTC G1 Android FBReader	Hm. Sounds like it is not really a warranty -- just an expensive repair service. Too bad. Caveat emptor. Maybe you can take advantage of the credit card offer somehow. I wish you luck.

07-12-2007, 03:51 AM	#203
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'm afraid that's the risk you take when you buy a product outside the country in which it's officially sold. This is something that you need to be aware of when buying it - that effectively you're buying it with no warranty.

07-12-2007, 04:09 AM	#204
mogui eNigma Posts: 503 Karma: 1335 Join Date: Dec 2006 Location: The Philippines Device: HTC G1 Android FBReader	I had missed the fact that you were past the warranty period. Still -- it is short, isn't it? Maybe early adoptors need to think about warranty insurance on fresh technologies.

07-12-2007, 08:39 AM	#205
Arek_W Connoisseur Posts: 76 Karma: 24 Join Date: Jul 2007 Location: Wroclaw, Poland Device: PRS-505, ASUS N636	Got my reader thorugh friend of mine in the US and now this device is in Wroclaw, Poland . On the above posts... Taking into account how much Iliad costs in Europe vs weak USD -> Sony Reader, the benefits outweight the risk of having a problem with this device in the future . The only thing I do not get is why dont they sell this product outside of the US as 50% of world wide hacking & cracking & copyright problems come from the States . Taking into account EU prices + VAT (22%) they could make a serious amount of money here. Cheers

07-13-2007, 01:21 PM	#209
benz Sony Reader in Germany Posts: 4 Karma: 10 Join Date: May 2007 Location: Ulm, Germany Device: Sony Reader	In case that more and more German Users are using this Board I opend a speciall thread for this user group. So we can discuss in German and don't spam, for most people usless informations - because they can not read it - in other threads. People with the abbility to read/write/understand/whatever..... German language please use the following thread. German Reader Owners Discussion, Informations..... Thanks! benz

07-14-2007, 07:12 AM	#210
JSWolf Resident Curmudgeon Posts: 79,720 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Good job Benz!

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