PRS-950 Best Buy Sold Demo Units - Page 7

mrtibbs · 11-24-2010, 12:50 AM

I got off the phone with them today...its been week # 2 and no 950...They said there customer service site was closed last week and I would be getting it by the end of the week. I hope they don't plan on me returning this demo unit its been too much of a hassle getting my replacement.

rmt · 11-24-2010, 06:08 PM

I decided to call again today after reading new comments. They are not very helpful are they? I was told call again in five days. The order is with another department and customer service can't take it over unless 20 days have passed. Then they can cancel etc.

One new piece of information. I made the statement that everything worked okay except that I had some problem with wifi. I did not specify the problem, but he responded that yes there can be problems with the wifi freezing and having turn the wireless on and off to get it working. That's exactly the issue was seeing, so I've glad to see that I will get some benefit when the new unit arrives.

jboardman · 11-25-2010, 11:19 AM

I notice that the battery does not have the staying power advertised. Maybe the battery weakness is another problem?! BTW, day 10 (Thanksgiving) and no replacement. Maybe tomorrow... but I don't have high hopes.

jboardman · 11-26-2010, 08:46 PM

Day 10 has come and gone. No news of shipping date. No news of anything. No new Sony replacement

MobileTechReview · 11-26-2010, 09:15 PM

I got a different story, CS said they could cancel the replacement order but they could not see status of the replacement via their computer system. The only way the can get status is by calling over to the fulfillment department who apparently don't answer the phone.

I called CS 8 days after they'd put in the replacement order and told them I wanted to cancel it because the unit was going back to Best Buy. The CS person said that was fine and she'd try to call the fulfillment dept., and put me on hold (she wanted to make sure the replacement unit wasn't already in the shipping stage). She came back on the line and said fulfillment was apparently experiencing high call volume and weren't answering the phone (oye). But she stated she could cancel the order no problemo, and if in fact it was shipping as we spoke, I could use the return label to ship it back.

Quote:

Originally Posted by rmt

I decided to call again today after reading new comments. They are not very helpful are they? I was told call again in five days. The order is with another department and customer service can't take it over unless 20 days have passed. Then they can cancel etc.
...

rmt · 11-27-2010, 11:51 AM

I returned my unit to Best Buy today and had no problem although I've had the unit since 10/24. I figured if nothing else I can get the unit for $50 less as I paid $299 and it's now $249. I also figured if I go another route, I can just return the sony unit unopened. I will probably call today to find out what they would charge me for it. Maybe I can do $249 minus shipping.

jswinden · 11-27-2010, 12:39 PM

Although somewhat unrelated, I think, I bought a 950 from Best Buy at the $249 price. I already own a 350 and in the past had the 505, 300, 600, and 900. All the previous models and the 350 connected just fine using my Windows 7 Home Premium 64-bit desktop. But I have still not gotten the 950 to connect to my desktop, although it will connect to my Windows XP netbook.

When I tried to connect the 950 the first time it tried to install the driver but failed. I contacted Sony CS and was treated like pooh because I bought the 950 from Best Buy rather than directly from Sony. They basically told me I could either send it to them for repair or return it to Best Buy. I was never given an option of having a replacement sent to me. As it urns out, the 950 I bought is fine and just has a problem with my desktop. So I'm using the netbook instead. But Sony CS is as worthless as teats on a boar hog. (A bit of home spun humor.) I've ownd every Sony reader with the exception of the 500 and 700. So I like their products. But I hate Sony and their arrogant BS. When I compare the "customer is always correct" attitude I've always received from Amazon towards the Kindles I've owned, it just makes me hate Sony even more.

I hope you guys get a satisfactory closure from Sony CS, but I doubt it will happen.

elcreative · 11-27-2010, 01:40 PM

I guess it's nice to know that Amazon CS can do something right... as a seller (and occasional purchaser) on Amazon, I have found their CS to full of the most arrogant and self-serving B* and absolutely useless in any way whatsoever... Once more CS is in the eye (ear or email) of the beholder.

jswinden · 11-27-2010, 01:57 PM

Quote:

Originally Posted by elcreative

I guess it's nice to know that Amazon CS can do something right... as a seller (and occasional purchaser) on Amazon, I have found their CS to full of the most arrogant and self-serving B* and absolutely useless in any way whatsoever... Once more CS is in the eye (ear or email) of the beholder.

I suspect their Kindle CS is a separate department. The Kindle CS is superb. And Amazon actually releases firmware updates fairly often as opposed to Sony which almost never releases a firmware update for their readers. The only one I remember getting from Sony was when they changed from BBeB to ePub, so that was a business related firmware update and not a "make the reader work better" update. And Sony had terrible ePub support for the 300 and 600 after that update but instead of fixing the problems for those readers they waited and relesed new readers with better support.

ZombieEatsYou · 11-28-2010, 03:28 PM

Just got back into town Saturday night; found a USPS certified mail notice in my box. Says a package from Sony. No notice that they shipped it. I'll fill ya'll in after I pick it up tomorrow.

petercreasey · 11-28-2010, 08:09 PM

Quote:

Originally Posted by ZombieEatsYou

Just got back into town Saturday night; found a USPS certified mail notice in my box. Says a package from Sony. No notice that they shipped it. I'll fill ya'll in after I pick it up tomorrow.

Z, Please do "fill us in".

Did you not receive the email notice with a tracking number of the shipment which we are supposed to receive?

ZombieEatsYou · 11-28-2010, 11:00 PM

Quote:

Originally Posted by petercreasey

Z, Please do "fill us in".

Did you not receive the email notice with a tracking number of the shipment which we are supposed to receive?

No, I didn't get anything before the pink delivery notice in the mailbox.

ZombieEatsYou · 11-29-2010, 12:41 PM

Wasn't the reader. It was the gift card they said they would send me when I called them last.

jboardman · 11-29-2010, 01:25 PM

No Reply!

petercreasey · 11-30-2010, 01:59 PM

I am told now that Sony will be shipping out our PRS 950 exchanges on Monday, December 6.

11-25-2010, 11:19 AM	#93
jboardman Zealot Posts: 118 Karma: 62 Join Date: Dec 2008 Location: SW Michigan Device: kindle, sony PRS900, Irex Iliad	Battery issues I notice that the battery does not have the staying power advertised. Maybe the battery weakness is another problem?! BTW, day 10 (Thanksgiving) and no replacement. Maybe tomorrow... but I don't have high hopes.

11-26-2010, 08:46 PM	#94
jboardman Zealot Posts: 118 Karma: 62 Join Date: Dec 2008 Location: SW Michigan Device: kindle, sony PRS900, Irex Iliad	countdown or countup? Day 10 has come and gone. No news of shipping date. No news of anything. No new Sony replacement

11-27-2010, 11:51 AM	#96
rmt Junior Member Posts: 7 Karma: 10 Join Date: May 2007	Back to Best Buy I returned my unit to Best Buy today and had no problem although I've had the unit since 10/24. I figured if nothing else I can get the unit for $50 less as I paid $299 and it's now $249. I also figured if I go another route, I can just return the sony unit unopened. I will probably call today to find out what they would charge me for it. Maybe I can do $249 minus shipping.

11-27-2010, 12:39 PM	#97
jswinden Nameless Being	Although somewhat unrelated, I think, I bought a 950 from Best Buy at the $249 price. I already own a 350 and in the past had the 505, 300, 600, and 900. All the previous models and the 350 connected just fine using my Windows 7 Home Premium 64-bit desktop. But I have still not gotten the 950 to connect to my desktop, although it will connect to my Windows XP netbook. When I tried to connect the 950 the first time it tried to install the driver but failed. I contacted Sony CS and was treated like pooh because I bought the 950 from Best Buy rather than directly from Sony. They basically told me I could either send it to them for repair or return it to Best Buy. I was never given an option of having a replacement sent to me. As it urns out, the 950 I bought is fine and just has a problem with my desktop. So I'm using the netbook instead. But Sony CS is as worthless as teats on a boar hog. (A bit of home spun humor.) I've ownd every Sony reader with the exception of the 500 and 700. So I like their products. But I hate Sony and their arrogant BS. When I compare the "customer is always correct" attitude I've always received from Amazon towards the Kindles I've owned, it just makes me hate Sony even more. I hope you guys get a satisfactory closure from Sony CS, but I doubt it will happen. Last edited by jswinden; 11-27-2010 at 12:41 PM.

11-29-2010, 01:25 PM	#104
jboardman Zealot Posts: 118 Karma: 62 Join Date: Dec 2008 Location: SW Michigan Device: kindle, sony PRS900, Irex Iliad	Day 12 No Reply!

11-24-2010, 12:50 AM	#91
mrtibbs E-book Genius Posts: 20 Karma: 10 Join Date: Nov 2010 Location: Cherry Hill, NJ Device: PRS 950	I got off the phone with them today...its been week # 2 and no 950...They said there customer service site was closed last week and I would be getting it by the end of the week. I hope they don't plan on me returning this demo unit its been too much of a hassle getting my replacement.

11-24-2010, 06:08 PM	#92
rmt Junior Member Posts: 7 Karma: 10 Join Date: May 2007	I decided to call again today after reading new comments. They are not very helpful are they? I was told call again in five days. The order is with another department and customer service can't take it over unless 20 days have passed. Then they can cancel etc. One new piece of information. I made the statement that everything worked okay except that I had some problem with wifi. I did not specify the problem, but he responded that yes there can be problems with the wifi freezing and having turn the wireless on and off to get it working. That's exactly the issue was seeing, so I've glad to see that I will get some benefit when the new unit arrives.

11-27-2010, 01:40 PM	#98
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	I guess it's nice to know that Amazon CS can do something right... as a seller (and occasional purchaser) on Amazon, I have found their CS to full of the most arrogant and self-serving B* and absolutely useless in any way whatsoever... Once more CS is in the eye (ear or email) of the beholder.

11-28-2010, 03:28 PM	#100
ZombieEatsYou Groupie Posts: 176 Karma: 1001283 Join Date: Apr 2010 Location: Barricaded on the 2nd floor Device: Kindle Fire HD 7" & 8.9"/Sony PRS 950/Entourage eDGe/Acer A500	Just got back into town Saturday night; found a USPS certified mail notice in my box. Says a package from Sony. No notice that they shipped it. I'll fill ya'll in after I pick it up tomorrow.

11-29-2010, 12:41 PM	#103
ZombieEatsYou Groupie Posts: 176 Karma: 1001283 Join Date: Apr 2010 Location: Barricaded on the 2nd floor Device: Kindle Fire HD 7" & 8.9"/Sony PRS 950/Entourage eDGe/Acer A500	Wasn't the reader. It was the gift card they said they would send me when I called them last.

11-30-2010, 01:59 PM	#105
petercreasey Wizard Posts: 1,188 Karma: 1119516 Join Date: Aug 2009 Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma	I am told now that Sony will be shipping out our PRS 950 exchanges on Monday, December 6.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Local Best Buy has a K3 demo unit	jswinden	Amazon Kindle	0	09-17-2010 05:07 PM
Engadget: Demo Kindle Units Arriving at Best Buy	carld	Amazon Kindle	2	09-16-2010 07:13 PM
Cool-er: A million units sold!?	Patricia	Interead COOL-ER	29	09-28-2009 08:03 AM
PRS-600 demo units at Borders	WillAdams	Sony Reader	0	09-23-2009 07:10 AM
BeBook claims 30k sold e-reader units, adds Mobipocket	Alexander Turcic	News	18	09-21-2008 09:24 AM

Advert

Advert