PRS-950 Best Buy Sold Demo Units - Page 6

MobileTechReview · 11-22-2010, 12:46 PM

Typical Sony support. I got the email about the recall, and phoned them. The tech wasted 10 minutes of my time "troubleshooting" though I told him it had no ostensible problems. I had to connect via WiFi, the connect via 3G... I had to buy a free book via 3G... I had to open the book and turn through several pages... (didn't matter that I'd done all this before as part of using the reader). The support fellow then said "looks like it's fine, so send it back to us". (?!) He'd neglected to check the serial number against their db (though he asked for it before anything else). According to the db, it has to go back to Sony.

Over a week later and no replacement (though mine works fine so I'm not in a rush). He did say it would take 7-10 days. The guy took my credit card number to guarantee the return of the original unit. Faxing a copy of the receipt wasn't an option.

ZombieEatsYou · 11-22-2010, 01:14 PM

I haven't heard anything on my replacement unit either. For those who missed it, the tech specifically asked if I had any trouble with 3G on my demo unit. I don't but it suggest where the potential problem lies.

ZombieEatsYou · 11-22-2010, 01:28 PM

Just called for an update. They're having inventory problems but anticipate having new stock this week. They will overnight me a new unit when they get them in and are throwing in a $25 gift card for my trouble.

jboardman · 11-22-2010, 04:11 PM

Quote:

Originally Posted by netboy

+1, mine works perfectly fine. I just want to know what the difference between the demo and retail models are.

I have asked Sony twice. They say that they can't say and they can't say why they can't say. They just can't say.

Mr. Goodbar · 11-22-2010, 04:23 PM

Just called for an update as well. They basically said they didn't really no when it would ship out. I was told on the previous call that mine was escalated for immediate shipment, but that certainly didn't happen. Oh well, I'm sure they'll ship it eventually.

dorino · 11-22-2010, 04:57 PM

What, exactly, is the issue here? Warranty problems?

petercreasey · 11-22-2010, 05:42 PM

See the parent note of this thread and subsequent notes.

jboardman · 11-22-2010, 06:09 PM

Anyone who has a non "demo" unit... are the silver buttons at the bottom of the screen (page turn, options, etc.) made of silver painted plastic, or are they metal like the buttons on the PRS 900? The silver paint on the plastic buttons on my "demo" PRS 950 is already starting to chip, showing the grey plastic underneath. I have owned it for three weeks now.

Bookworm_Girl · 11-22-2010, 06:31 PM

I bought my 950 direct from Sony. The 950 buttons are not as nice as my 900 and was one of the first things I noticed.

petercreasey · 11-23-2010, 01:41 PM

Quote:

Originally Posted by Mr. Goodbar

they didn't really no when it would ship out.

M, Someone said there is a firmware update due out for the 950. I wonder if they are waiting to ship until the firmware is installed.

Actually, I hope this is the case.

SCION · 11-23-2010, 02:06 PM

Quote:

Originally Posted by petercreasey

... Someone said there is a firmware update due out for the 950...

Sony pushing out firmware updates!?

jswinden · 11-23-2010, 02:31 PM

The firmware rumor was based on a poster's conversation with a SonyStyle Store manager. [SARCASM] We all know how bright and informed those people are! [/SARCASM] I'll believe it when I see it...

I'm pretty sure it would be a promotion for a SonyStyle Store manager to become a Mall Cop!

jboardman · 11-23-2010, 02:52 PM

Quote:

Originally Posted by Bookworm_Girl

I bought my 950 direct from Sony. The 950 buttons are not as nice as my 900 and was one of the first things I noticed.

An UNDERSTATEMENT indeed! but

jboardman · 11-23-2010, 02:55 PM

BTW... now Sony is saying that they will have the replacement units to the owners within 8 to 10 BUSINESS days! I'm still waiting. Originally they said 3 to 5 days. Maybe next year? But mine is OK... just the cruddy plastic buttons are chipping off the cruddy silver paint.

netboy · 11-23-2010, 07:44 PM

I just called and they couldn't give me an update. They said a manager would call me back within 48 hours. They seem all jacked up.

11-23-2010, 02:31 PM	#87
jswinden Nameless Being	The firmware rumor was based on a poster's conversation with a SonyStyle Store manager. [SARCASM] We all know how bright and informed those people are! [/SARCASM] I'll believe it when I see it... I'm pretty sure it would be a promotion for a SonyStyle Store manager to become a Mall Cop! Last edited by jswinden; 11-23-2010 at 02:33 PM.

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11-22-2010, 12:46 PM	#76
MobileTechReview eBook Reader Junkie Posts: 136 Karma: 19205 Join Date: Nov 2008 Location: Dallas Device: Kindle Oasis 3	Typical Sony support. I got the email about the recall, and phoned them. The tech wasted 10 minutes of my time "troubleshooting" though I told him it had no ostensible problems. I had to connect via WiFi, the connect via 3G... I had to buy a free book via 3G... I had to open the book and turn through several pages... (didn't matter that I'd done all this before as part of using the reader). The support fellow then said "looks like it's fine, so send it back to us". (?!) He'd neglected to check the serial number against their db (though he asked for it before anything else). According to the db, it has to go back to Sony. Over a week later and no replacement (though mine works fine so I'm not in a rush). He did say it would take 7-10 days. The guy took my credit card number to guarantee the return of the original unit. Faxing a copy of the receipt wasn't an option.

11-22-2010, 01:14 PM	#77
ZombieEatsYou Groupie Posts: 176 Karma: 1001283 Join Date: Apr 2010 Location: Barricaded on the 2nd floor Device: Kindle Fire HD 7" & 8.9"/Sony PRS 950/Entourage eDGe/Acer A500	I haven't heard anything on my replacement unit either. For those who missed it, the tech specifically asked if I had any trouble with 3G on my demo unit. I don't but it suggest where the potential problem lies.

11-22-2010, 01:28 PM	#78
ZombieEatsYou Groupie Posts: 176 Karma: 1001283 Join Date: Apr 2010 Location: Barricaded on the 2nd floor Device: Kindle Fire HD 7" & 8.9"/Sony PRS 950/Entourage eDGe/Acer A500	Just called for an update. They're having inventory problems but anticipate having new stock this week. They will overnight me a new unit when they get them in and are throwing in a $25 gift card for my trouble.

11-22-2010, 04:23 PM	#80
Mr. Goodbar Wizard Posts: 1,005 Karma: 98078 Join Date: Jul 2006 Location: Atlanta, GA Device: iPad Mini 4	Just called for an update as well. They basically said they didn't really no when it would ship out. I was told on the previous call that mine was escalated for immediate shipment, but that certainly didn't happen. Oh well, I'm sure they'll ship it eventually.

11-22-2010, 04:57 PM	#81
dorino I'm odd. Take note. Posts: 325 Karma: 779 Join Date: Jun 2010 Location: Montana Device: deceased PRS-600, Nook STR	What, exactly, is the issue here? Warranty problems?

11-22-2010, 05:42 PM	#82
petercreasey Wizard Posts: 1,187 Karma: 1119516 Join Date: Aug 2009 Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma	See the parent note of this thread and subsequent notes.

11-22-2010, 06:09 PM	#83
jboardman Zealot Posts: 118 Karma: 62 Join Date: Dec 2008 Location: SW Michigan Device: kindle, sony PRS900, Irex Iliad	Anyone who has a non "demo" unit... are the silver buttons at the bottom of the screen (page turn, options, etc.) made of silver painted plastic, or are they metal like the buttons on the PRS 900? The silver paint on the plastic buttons on my "demo" PRS 950 is already starting to chip, showing the grey plastic underneath. I have owned it for three weeks now.

11-22-2010, 06:31 PM	#84
Bookworm_Girl E-reader Enthusiast Posts: 4,873 Karma: 36536965 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	I bought my 950 direct from Sony. The 950 buttons are not as nice as my 900 and was one of the first things I noticed.

11-23-2010, 02:55 PM	#89
jboardman Zealot Posts: 118 Karma: 62 Join Date: Dec 2008 Location: SW Michigan Device: kindle, sony PRS900, Irex Iliad	BTW... now Sony is saying that they will have the replacement units to the owners within 8 to 10 BUSINESS days! I'm still waiting. Originally they said 3 to 5 days. Maybe next year? But mine is OK... just the cruddy plastic buttons are chipping off the cruddy silver paint.

11-23-2010, 07:44 PM	#90
netboy Enthusiast Posts: 36 Karma: 10780 Join Date: Jun 2010 Device: prs-505, prs-950, irex dr800sg	I just called and they couldn't give me an update. They said a manager would call me back within 48 hours. They seem all jacked up.

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