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Old 10-10-2023, 11:32 AM   #1
bryant
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Can't install or update - insufficient privileges
I can't uninstall, reinstall, upgrade, anything. I continue to get this error: the installer has insufficient privileges to access directory (see pic). I am the administrator - in fact, the only user on this machine. No issues with any other programs.
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Old 10-10-2023, 11:53 AM   #2
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What happens if you run the installer as administrator?

Open an administrator command prompt and assuming that the calibre installer msi file is in your Downloads directory, at the command prompt enter:

Code:
msiexec /i "C:\Users\%username%\Downloads\calibre-64bit-6.28.1.msi"
A couple of other things to check are your antivirus settings and the security on the calibre2 directory to ensure that you have enough rights.
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Old 10-10-2023, 11:57 AM   #3
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Same result

Permissions are fine on directory...but that directory (the calibre one following Programs) doesn't exist.
Last edited by bryant; 10-10-2023 at 12:02 PM.
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Old 10-10-2023, 12:04 PM   #4
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If you restart in safe mode, can you install then?

Can you uninstall calibre? This should not affect your library or saved settings.

Also try right-clicking on the Calibre2 directory => Properties => security and check the effective access for your user.
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Old 10-10-2023, 12:25 PM   #5
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Safe mode: can't install, uninstall...appears to be a windows pop-up.

In 'normal mode' - I get the same error trying uninstall as I do updating.

Security for my user on the program files directory Calibre2 is 'full control'

And thank you for your help, I am perplexed.
Last edited by bryant; 10-10-2023 at 12:29 PM.
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Old 10-10-2023, 12:30 PM   #6
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Look at the directory in the error message find and delete it manually.
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Old 10-10-2023, 12:43 PM   #7
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Quote:
Originally Posted by kovidgoyal View Post
Look at the directory in the error message find and delete it manually.
That is the confusing part - that directory doesn't exist.
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Old 10-10-2023, 01:37 PM   #8
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Note that the ProgramData directory in the root of your C drive will require you to show hidden files/directories before it will be visible. Once you have done that the path shown will be visible.

Open a command prompt and enter:

Code:
cd "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\"
Typing dir ca* should show you that calibre directory.
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Old 10-10-2023, 01:46 PM   #9
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Still not there...and 'show hidden' is selected.
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Old 10-10-2023, 05:37 PM   #10
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Quote:
Originally Posted by bryant View Post
Still not there...and 'show hidden' is selected.
Start Menu shortcuts are an install time de-selectable option:

Click image for larger version Name: Screenshot 2023-10-11 083110.jpg Views: 168 Size: 60.9 KB ID: 204214

What version was previously installed?

Perhaps it was 32 bit, have a look in ==>> C:\Program Files (x86)

If it's there remove it.

BR
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Old 10-10-2023, 10:23 PM   #11
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run a registry cleaner in that case. And if that doesnt work, use the portable installer that doesnt rely on Microsoft's installer service so wont suffer issues from registry corruption.
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Old 10-11-2023, 10:54 AM   #12
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Quote:
Originally Posted by BetterRed View Post
Start Menu shortcuts are an install time de-selectable option:

Attachment 204214

What version was previously installed?

Perhaps it was 32 bit, have a look in ==>> C:\Program Files (x86)

If it's there remove it.

BR
Currently installed version is 6.24 and is installed in the 64 bit program folder (nothing in x86 folder).
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Old 10-11-2023, 11:45 AM   #13
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Ran a registry cleaner - not sure it did anything. Same installation error. Installed (advanced options) and 'de-selected' the create shortcut menu and it installed. Thanks for the help everyone.
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Old 10-11-2023, 01:11 PM   #14
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Quote:
Originally Posted by bryant View Post
Ran a registry cleaner - not sure it did anything. Same installation error. Installed (advanced options) and 'de-selected' the create shortcut menu and it installed. Thanks for the help everyone.
That would seem to indicate that the user used by the installer does not have the right to create the directory.

Out of curiosity, what happens if you try to manually create the "calibre 64bit - E-book Management" directory in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ ?
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Old 10-11-2023, 03:36 PM   #15
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Windows defender has these „monitored folder“ thing. Already checked?
Also checked the defender chronicle?
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