kindle 3 register shop in the kindle store problem

petergrum · 01-16-2011, 05:14 AM

Hello, I have Kindle 3 wi-fi. I connect to my home wi-fi network easy, web browser is working / ordinary pages like yahoo, wikipedia / but when i try to register my kindle or shop in the kindle store, I get the message :

Your Kindle is unable to connect at this time. Please try again later.
If the problem persisits, please restart
your Kindle from the menu in Settings and try again.

I talked to amazon kindle support twice but it was no help, they registered it manually / i can see it in my account at amazon /, but device-kindle is still not registered.They said that something blocks or stops secure content sending from my kindle, I tried to change some setting in my router too.
Could you please someone help ?
Thank you very much.

DMB · 01-16-2011, 01:01 PM

I suggest that until someone comes up with a solution you download kindle books to your PC and squirt them across.

CWatkinsNash · 01-16-2011, 04:56 PM

Quote:

Originally Posted by petergrum

Hello, I have Kindle 3 wi-fi. I connect to my home wi-fi network easy, web browser is working / ordinary pages like yahoo, wikipedia / but when i try to register my kindle or shop in the kindle store, I get the message :

Your Kindle is unable to connect at this time. Please try again later.
If the problem persisits, please restart
your Kindle from the menu in Settings and try again.

I talked to amazon kindle support twice but it was no help, they registered it manually / i can see it in my account at amazon /, but device-kindle is still not registered.They said that something blocks or stops secure content sending from my kindle, I tried to change some setting in my router too.
Could you please someone help ?
Thank you very much.

The first thing I would do is take your Kindle somewhere that offers free wifi, like McDonalds or Krystal or a coffee shop (or whatever is available in your area), and see if it can successfully connect there. If so, then you definitely know that your router is blocking.

Kindle-to-Amazon traffic utilizes specific servers. On the wifi models, regular web traffic (wiki, yahoo, etc) goes direct, rather than through a proxy like 3G traffic does, so you can connect to that stuff.

Rather than contacting Amazon again, I would contact tech support for your router. If there's any sort of traffic monitoring or blocking being done by the router, it may be seeing the Kindle as a suspicious device and blocking suspect traffic.

petergrum · 01-17-2011, 04:33 PM

I did it, I went to the city and tried three different free wifi networks in shoping centres, but it was the same. I think that problem will not be in my home network.

CWatkinsNash · 01-17-2011, 05:15 PM

Quote:

Originally Posted by petergrum

I did it, I went to the city and tried three different free wifi networks in shoping centres, but it was the same. I think that problem will not be in my home network.

Darn, I was hoping it would end up being something simple, but at least now Amazon has to deal with it because it's definitely a Kindle problem. I'm pretty sure at this point they will have no choice but to replace it, unless they can figure out why their server seems to be refusing to authenticate your Kindle's communication. They're usually really good about returns, but the time and process involved depends on where you are.

desertblues · 01-17-2011, 05:19 PM

I got a replacement Kindle within a week, from overseas, last november.

kindlekitten · 01-17-2011, 11:16 PM

Quote:

Originally Posted by petergrum

I did it, I went to the city and tried three different free wifi networks in shoping centres, but it was the same. I think that problem will not be in my home network.

yep, definitely time for a call to kindle tech support.

fortunately you couldn't be dealing with a nicer bunch of folks

petergrum · 01-18-2011, 02:53 AM

Hello,

after yesterday phone call with amazon support they will replace my kindle. Estimated arrival time is January 27th. I am curious to see how will the new kindle work, I will leave a message here then.

Thank you very much to all of you who tried to help.

petergrum · 01-27-2011, 03:53 PM

Hello,

so my new kindle arrived yestreday , I turned it on and everything was ok. Registration, shoping in the kindle store, everything worked.
So definitely problem was not in my network but the first kindle was wrong.

CWatkinsNash · 01-27-2011, 06:06 PM

Congratulations on your new Kindle - again.

01-16-2011, 05:14 AM	#1
petergrum Junior Member Posts: 4 Karma: 14 Join Date: Jan 2011 Device: Kindle 3	kindle 3 register shop in the kindle store problem Hello, I have Kindle 3 wi-fi. I connect to my home wi-fi network easy, web browser is working / ordinary pages like yahoo, wikipedia / but when i try to register my kindle or shop in the kindle store, I get the message : Your Kindle is unable to connect at this time. Please try again later. If the problem persisits, please restart your Kindle from the menu in Settings and try again. I talked to amazon kindle support twice but it was no help, they registered it manually / i can see it in my account at amazon /, but device-kindle is still not registered.They said that something blocks or stops secure content sending from my kindle, I tried to change some setting in my router too. Could you please someone help ? Thank you very much. Last edited by petergrum; 01-16-2011 at 05:17 AM.

01-27-2011, 03:53 PM	#9
petergrum Junior Member Posts: 4 Karma: 14 Join Date: Jan 2011 Device: Kindle 3	solution Hello, so my new kindle arrived yestreday , I turned it on and everything was ok. Registration, shoping in the kindle store, everything worked. So definitely problem was not in my network but the first kindle was wrong.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Converting e-reader secured books to sony format	Eliab	Sony Reader	5	06-26-2009 11:13 AM
Reading secured adobe pdf file (Abode Digital Edition)	PinkTissue	HanLin eBook	5	05-09-2009 02:11 AM
Stanza to add support for secured ePub and PDF	Alexander Turcic	Apple Devices	10	02-15-2009 10:32 AM
Unutterably Silly Is there any way to make my creation secured from getting ripped off?	mathewdaniel	Lounge	34	01-20-2009 10:27 AM
Secured PDF Ouch!!	=X=	Deals and Resources (No Self-Promotion or Affiliate Links)	5	04-18-2008 02:03 AM

01-16-2011, 01:01 PM	#2
DMB Old Git Posts: 958 Karma: 1840790 Join Date: Aug 2010 Location: Switzerland (mostly) Device: Two kindle PWs wifi, kindle fire, iPad3 wifi	I suggest that until someone comes up with a solution you download kindle books to your PC and squirt them across.

01-17-2011, 04:33 PM	#4
petergrum Junior Member Posts: 4 Karma: 14 Join Date: Jan 2011 Device: Kindle 3	I did it, I went to the city and tried three different free wifi networks in shoping centres, but it was the same. I think that problem will not be in my home network.

01-17-2011, 05:19 PM	#6
desertblues Home for the moment Posts: 5,127 Karma: 27718936 Join Date: Jan 2009 Location: travelling Device: various	I got a replacement Kindle within a week, from overseas, last november.

01-18-2011, 02:53 AM	#8
petergrum Junior Member Posts: 4 Karma: 14 Join Date: Jan 2011 Device: Kindle 3	Hello, after yesterday phone call with amazon support they will replace my kindle. Estimated arrival time is January 27th. I am curious to see how will the new kindle work, I will leave a message here then. Thank you very much to all of you who tried to help.

01-27-2011, 06:06 PM	#10
CWatkinsNash IOC Chief Archivist Posts: 3,950 Karma: 53868218 Join Date: Dec 2010 Location: Fruitland Park, FL, USA Device: Meebook M7, Paperwhite 2021, Fire HD 8+, Fire HD 10+, Lenovo Tab P12	Congratulations on your new Kindle - again.

Advert

Advert