Classic Cracked button - when to replace?

6502programmer · 08-22-2010, 04:50 PM

I have a nook 3G that I purchased at Best Buy in the end of June 2010. Now, not even two months old, I've developed a crack on the left page forward button. From the start, there was something "funny" about that button. It's as if the contact wasn't placed properly, and pressing on the inside of the bezel on that button would click twice, but not actually register a click. I had to click on the outside of the bezel to get it to take. I bought the nook over the Kindle because of Softroot, and have been quite happy with it. I would be quite disappointed if I couldn't root it, mostly because I do my reading almost exclusively through sideloaded books.

So, here's the question. Should I replace now, or hold off a few months? I'm inclined to wait, mostly to see what hardware changes are coming and make sure Softroot can be resurrected. Worst case scenario, I get a refurb, trade with my wife, and root hers.

superstitious · 08-22-2010, 06:12 PM

I had the same problem on my first Nook. Mine wasn't really cracking but it had this "funny" feeling you are talking about. It wasn't as responsive as the other buttons and I had to click twice for it to work. I called CS and replaced it right away. I am anal with stuff like that. I'd exchange right away if it were me but good luck with your decision.

cynvision · 09-04-2010, 10:05 PM

Mark me up as another with the left side page forward button being stiff. However, the right bezel page forward button just cracked on me last week. So, I'm left wondering which one is the truly defective one. Hmmm?

Oh, I sort of expected this to happen because the display units at our B&N had cracked buttons when I purchased mine. But are there replacement parts or is this all something I should rush over and demand something based on whatever warranty there is?

simplyparticular · 09-04-2010, 11:14 PM

You;ll need to contact B&N CS via phone. And since you bought it at Best Buy, they'll need a few days to enter your warranty. And if you give them a credit card for security, they mail out a replacement with a call tag for you to send the broken one back.
Then it takes about 3 business days to get the replacement Nook via UPS. They were backlogged on BB warranty entries when I called last month, so it took me two weeks from start to finish to get my replacement.

One rep said they hadn't made any changes, so the new one might crack, too. Another rep said they are reinforcing the buttons iwth metal to prevent cracking. No idea, as I haven't opened the replacement until I know they aren't going to charge my card for the new one. I have my Opus, so it hasn't been a problem. I'm also thinking about the new Sony Readers - so much lighter than the Nook...

08-22-2010, 04:50 PM	#1
6502programmer Junior Member Posts: 8 Karma: 10 Join Date: Jun 2010 Device: nook	Cracked button - when to replace? I have a nook 3G that I purchased at Best Buy in the end of June 2010. Now, not even two months old, I've developed a crack on the left page forward button. From the start, there was something "funny" about that button. It's as if the contact wasn't placed properly, and pressing on the inside of the bezel on that button would click twice, but not actually register a click. I had to click on the outside of the bezel to get it to take. I bought the nook over the Kindle because of Softroot, and have been quite happy with it. I would be quite disappointed if I couldn't root it, mostly because I do my reading almost exclusively through sideloaded books. So, here's the question. Should I replace now, or hold off a few months? I'm inclined to wait, mostly to see what hardware changes are coming and make sure Softroot can be resurrected. Worst case scenario, I get a refurb, trade with my wife, and root hers.

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08-22-2010, 06:12 PM	#2
superstitious Addict Posts: 206 Karma: 7270 Join Date: Aug 2009 Device: K3 wifi	I had the same problem on my first Nook. Mine wasn't really cracking but it had this "funny" feeling you are talking about. It wasn't as responsive as the other buttons and I had to click twice for it to work. I called CS and replaced it right away. I am anal with stuff like that. I'd exchange right away if it were me but good luck with your decision.

09-04-2010, 10:05 PM	#3
cynvision Member Posts: 14 Karma: 10 Join Date: Sep 2010 Device: nook	Mark me up as another with the left side page forward button being stiff. However, the right bezel page forward button just cracked on me last week. So, I'm left wondering which one is the truly defective one. Hmmm? Oh, I sort of expected this to happen because the display units at our B&N had cracked buttons when I purchased mine. But are there replacement parts or is this all something I should rush over and demand something based on whatever warranty there is?

09-04-2010, 11:14 PM	#4
simplyparticular Guru Posts: 610 Karma: 1395952 Join Date: Jul 2008 Location: New York Device: Oasis 3 & GlowLight 4	You;ll need to contact B&N CS via phone. And since you bought it at Best Buy, they'll need a few days to enter your warranty. And if you give them a credit card for security, they mail out a replacement with a call tag for you to send the broken one back. Then it takes about 3 business days to get the replacement Nook via UPS. They were backlogged on BB warranty entries when I called last month, so it took me two weeks from start to finish to get my replacement. One rep said they hadn't made any changes, so the new one might crack, too. Another rep said they are reinforcing the buttons iwth metal to prevent cracking. No idea, as I haven't opened the replacement until I know they aren't going to charge my card for the new one. I have my Opus, so it hasn't been a problem. I'm also thinking about the new Sony Readers - so much lighter than the Nook...

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