Kindle 2 locking up

alcina · 05-19-2009, 01:19 AM

I am not very impressed. The past two days my Kindle 2 has simply locked up in the middle of reading. I can't navigate with any of the buttons, it just stays on whatever page I was reading. Sometimes when it does this I can't even turn it off for a while, then suddenly I can, though sometimes it also simply goes to one of the "cover pages" and sits there.

Kindle is properly charged. Just bought it in March!

I'm overseas at the moment so I sure hope I don't have to fool with sending it back and paying the excessively high shipping rates both ways!

Anyone have similar problems and maybe a fix?

daffy4u · 05-19-2009, 02:29 AM

You can try resetting it. Slide the on/off switch to the right for 15-20 seconds and let go. The Kindle will reboot in a minute or two.

sirbruce · 05-19-2009, 02:55 AM

It sounds like it's a problem specific to that book. You can report the problem book to Amazon; other than that you'll have to live with it (or return the book for a refund).

poohbear_nc · 05-19-2009, 11:19 AM

My K2 has started doing this while midway through the Hobbit - anyone else have this problem? Locking on a page - requiring a reset.

Hawking821 · 05-19-2009, 02:34 PM

report the problem to amazon.. they might be able to help..

TallMomof2 · 05-22-2009, 10:30 AM

You can also do a factory reset. I was having problems where my K2 would randomly reboot itself. I called Amazon and they had me do a factory reset.

From the home screen:

Menu>Settings>Menu>Reset to Factory Defaults

Before you do this backup any older periodicals and personal content. *Everything* will be erased. You will be able to redownload your Amazon content through Whispernet.

Danariel · 05-26-2009, 03:03 PM

I put a large chunk of books on mine, including one "Book" that was 54 Heinlein stories, and another that was 50+ Edgar Rice Burroughs stories, and had this problem. I also had major issues with the battery draining from full to nothing in a day. I ran across a thread regarding indexing, and what I think happened was the Kindle got stuck trying to index one of these large files. I took them off, and haven't had the problem since.

I might try loading one of these files at a time, though, and see if it's able to digest it alone.

Mike L · 05-26-2009, 03:10 PM

Danariel,

Just out of interest, how large are these "large" files?

I have one file (giant collection of mystery stories) that is around 18 MB, plus a couple of others hovering on 10 MB. No problems with these so far, but who knows what might happen.

Danariel · 05-26-2009, 03:13 PM

Unfortunately, I don't have access to them here at work. However, I had also put over 20 other books on it, too. I think I just need to put them on the Kindle in smaller chunks. :-)

Edit: Ok, I just looked up the Edgar Rice Burroughs collection, and it's 13 MB.

Mike L · 05-26-2009, 03:20 PM

Hmm. 13 MB seems to be above average, but then again, not all that big. Maybe there's something wrong with the actual files. Be interesting to see what happens if you try adding them back one at a time.

sirbruce · 05-26-2009, 11:29 PM

Danariel,

If I'm thinking of the same Heinlein book, then I suspect you got it the same place I did.

You should note that certain files in that "collection" are poorly formatted; they are monospaced fonts where almost every line ends in a hyphen, cut off mid-word. In my experience, Kindle has difficulty indexing those files and will spin and chew on them forever. You will need to delete those particular files from your Kindle to avoid problems.

I think the big Heinlein short story book is, by itself, not a problem.

Danariel · 05-29-2009, 01:14 AM

I managed to find the stories separate, which is better since the ToC didn't translate in the BIG one. So I'm probably not putting it back on. Though the Edgar Rice Burroughs one should be fine, since it's an actual Kindle edition I got from Amazon. I'll try it later, I'm already packed up for bed.

And I'm sure you're right about where I originally got the RAH collection, because some of the formatting DID suck.

I've managed to find so many of the books I own and cherish in ebook formats, and Calibre lets me convert. Since I already own them, I don't feel like I'm doing anything untoward.

sirbruce · 05-29-2009, 04:26 AM

Since all of the short stories were available seperately or in other collections I did the same, and deleted the big collection. That way I can easily access individual titles.

dianepshuck · 06-27-2009, 12:38 PM

Quote:

Originally Posted by alcina

I am not very impressed. The past two days my Kindle 2 has simply locked up in the middle of reading. I can't navigate with any of the buttons, it just stays on whatever page I was reading. Sometimes when it does this I can't even turn it off for a while, then suddenly I can, though sometimes it also simply goes to one of the "cover pages" and sits there.

Kindle is properly charged. Just bought it in March!

I'm overseas at the moment so I sure hope I don't have to fool with sending it back and paying the excessively high shipping rates both ways!

Anyone have similar problems and maybe a fix?

I am having the same problem. I also now cannot access my own library of books at all. I too was overseas and the problem was a big hassle as I had to buy a book to read after downloading several for vacation. I read the reply from service to reboot your Kindle. Duh!!! That was the first thing I tried.

desertgrandma · 06-27-2009, 01:33 PM

I would encourage both Diane and alcina to contact kindle support, and tell then of your problems. If you didn't get get satisfaction from one rep, try again. Rep knowledge and helpfulness varies.

Repeated lockups are not 'the norm' and if your unit is defective, they will ship you a new unit, and you will not have to pay shipping either way.

05-19-2009, 01:19 AM	#1
alcina Junior Member Posts: 6 Karma: 10 Join Date: May 2009 Device: kindle 2	Kindle 2 locking up I am not very impressed. The past two days my Kindle 2 has simply locked up in the middle of reading. I can't navigate with any of the buttons, it just stays on whatever page I was reading. Sometimes when it does this I can't even turn it off for a while, then suddenly I can, though sometimes it also simply goes to one of the "cover pages" and sits there. Kindle is properly charged. Just bought it in March! I'm overseas at the moment so I sure hope I don't have to fool with sending it back and paying the excessively high shipping rates both ways! Anyone have similar problems and maybe a fix?

05-26-2009, 03:13 PM	#9
Danariel Enthusiast Posts: 33 Karma: 64 Join Date: Apr 2009 Device: Kindle 2	Unfortunately, I don't have access to them here at work. However, I had also put over 20 other books on it, too. I think I just need to put them on the Kindle in smaller chunks. :-) Edit: Ok, I just looked up the Edgar Rice Burroughs collection, and it's 13 MB. Last edited by Danariel; 05-26-2009 at 03:16 PM.

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05-19-2009, 02:29 AM	#2
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	You can try resetting it. Slide the on/off switch to the right for 15-20 seconds and let go. The Kindle will reboot in a minute or two.

05-19-2009, 02:55 AM	#3
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	It sounds like it's a problem specific to that book. You can report the problem book to Amazon; other than that you'll have to live with it (or return the book for a refund).

05-19-2009, 11:19 AM	#4
poohbear_nc Bah! Humbug! Posts: 62,883 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	My K2 has started doing this while midway through the Hobbit - anyone else have this problem? Locking on a page - requiring a reset.

05-19-2009, 02:34 PM	#5
Hawking821 Junior Member Posts: 4 Karma: 10 Join Date: May 2009 Device: none	report the problem to amazon.. they might be able to help..

05-22-2009, 10:30 AM	#6
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	You can also do a factory reset. I was having problems where my K2 would randomly reboot itself. I called Amazon and they had me do a factory reset. From the home screen: Menu>Settings>Menu>Reset to Factory Defaults Before you do this backup any older periodicals and personal content. Everything will be erased. You will be able to redownload your Amazon content through Whispernet.

05-26-2009, 03:03 PM	#7
Danariel Enthusiast Posts: 33 Karma: 64 Join Date: Apr 2009 Device: Kindle 2	I put a large chunk of books on mine, including one "Book" that was 54 Heinlein stories, and another that was 50+ Edgar Rice Burroughs stories, and had this problem. I also had major issues with the battery draining from full to nothing in a day. I ran across a thread regarding indexing, and what I think happened was the Kindle got stuck trying to index one of these large files. I took them off, and haven't had the problem since. I might try loading one of these files at a time, though, and see if it's able to digest it alone.

05-26-2009, 03:10 PM	#8
Mike L Wizard Posts: 1,479 Karma: 3846231 Join Date: Apr 2009 Location: Edinburgh, Scotland Device: Kindle 3, Samsung Galaxy	Danariel, Just out of interest, how large are these "large" files? I have one file (giant collection of mystery stories) that is around 18 MB, plus a couple of others hovering on 10 MB. No problems with these so far, but who knows what might happen.

05-26-2009, 03:20 PM	#10
Mike L Wizard Posts: 1,479 Karma: 3846231 Join Date: Apr 2009 Location: Edinburgh, Scotland Device: Kindle 3, Samsung Galaxy	Hmm. 13 MB seems to be above average, but then again, not all that big. Maybe there's something wrong with the actual files. Be interesting to see what happens if you try adding them back one at a time.

05-26-2009, 11:29 PM	#11
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	Danariel, If I'm thinking of the same Heinlein book, then I suspect you got it the same place I did. You should note that certain files in that "collection" are poorly formatted; they are monospaced fonts where almost every line ends in a hyphen, cut off mid-word. In my experience, Kindle has difficulty indexing those files and will spin and chew on them forever. You will need to delete those particular files from your Kindle to avoid problems. I think the big Heinlein short story book is, by itself, not a problem.

05-29-2009, 01:14 AM	#12
Danariel Enthusiast Posts: 33 Karma: 64 Join Date: Apr 2009 Device: Kindle 2	I managed to find the stories separate, which is better since the ToC didn't translate in the BIG one. So I'm probably not putting it back on. Though the Edgar Rice Burroughs one should be fine, since it's an actual Kindle edition I got from Amazon. I'll try it later, I'm already packed up for bed. And I'm sure you're right about where I originally got the RAH collection, because some of the formatting DID suck. I've managed to find so many of the books I own and cherish in ebook formats, and Calibre lets me convert. Since I already own them, I don't feel like I'm doing anything untoward.

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05-29-2009, 04:26 AM	#13
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	Since all of the short stories were available seperately or in other collections I did the same, and deleted the big collection. That way I can easily access individual titles.

06-27-2009, 01:33 PM	#15
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	I would encourage both Diane and alcina to contact kindle support, and tell then of your problems. If you didn't get get satisfaction from one rep, try again. Rep knowledge and helpfulness varies. Repeated lockups are not 'the norm' and if your unit is defective, they will ship you a new unit, and you will not have to pay shipping either way.