I broke my kindle.

darthjoey · 05-23-2010, 09:42 PM

So the screen on my Kindle 2 is not working at all, with parts of it frozen and other parts having lines across it. Based on some remembering of the menus, I know it still works, at least for TTS, but I can't use the screen.

So since I know someone here has had to go through CS to get their Kindle fixed, could someone help me figure out how much it would cost to get it fixed? It should still be in warranty since I got it for Christmas this past year. So any help would be nice.

jgaiser · 05-23-2010, 10:00 PM

Do call Kindle Customer Support.. I dropped my Kindle on a concrete floor after less than a month of ownership and cracked the screen. I called, explained the problem (confessing that it was my fault) and they shipped another one and it arrived in a couple of days. Emailed me a shipping label for UPS. Dropped the broken one off and haven't had problems since.

darthjoey · 05-23-2010, 11:47 PM

Was it free to do that? I'd really like to know.

Pushka · 05-24-2010, 12:10 AM

I believe you will get a brand new kindle! For free. Call them and see.

lene1949 · 05-24-2010, 05:06 AM

If your kindle is less than one year old, they'll send you a new one, and you send the broken one back in the packaging supplied... If you're in US you might have an extended warranty...

Call them, and they'll keep you a happy customer... The kindle is only 'small' on their budget... The book are 'big'..

darthjoey · 05-24-2010, 01:04 PM

Ok, thanks. I'll call them after school.

happy_terd · 05-24-2010, 03:36 PM

Let us know what happens.

darthjoey · 05-24-2010, 04:30 PM

Well, that didn't work. They were helpful, but apparently, they can't send out a free replacement. And since I don't have $135, I guess that's the end of my Kindle. I'll probably call again later and try to get a different person.

Pushka · 05-24-2010, 06:11 PM

Call the kindle support number, 1-866-321-8851 and run your story again, and if they say no, say you have read on Amazon forums that other people have received a replacement for the exact same circumstances and why dont you qualify.

darthjoey · 05-24-2010, 09:17 PM

And now I get to do the happy dance because I can get a new Kindle. Once explaining that it was both in the case and in a bag, I got that sorted out. So now just 2 days of Kindle Withdrawal. On the other hand, now I lose 2.5 until the end of the month probably.

Pushka · 05-24-2010, 10:32 PM

Cool, I was just going to post this link for you:
http://www.kindleboards.com/index.ph...72843.html#new

about someone who was getting a new kindle too - bought the same time as you did.

05-23-2010, 09:42 PM	#1
darthjoey Enthusiast Posts: 38 Karma: 322 Join Date: May 2010 Device: Kindle 2 - International	I broke my kindle. So the screen on my Kindle 2 is not working at all, with parts of it frozen and other parts having lines across it. Based on some remembering of the menus, I know it still works, at least for TTS, but I can't use the screen. So since I know someone here has had to go through CS to get their Kindle fixed, could someone help me figure out how much it would cost to get it fixed? It should still be in warranty since I got it for Christmas this past year. So any help would be nice.

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05-23-2010, 10:00 PM	#2
jgaiser Omnivorous Posts: 3,283 Karma: 27978909 Join Date: Feb 2008 Location: Rural NW Oregon Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1	Do call Kindle Customer Support.. I dropped my Kindle on a concrete floor after less than a month of ownership and cracked the screen. I called, explained the problem (confessing that it was my fault) and they shipped another one and it arrived in a couple of days. Emailed me a shipping label for UPS. Dropped the broken one off and haven't had problems since.

05-23-2010, 11:47 PM	#3
darthjoey Enthusiast Posts: 38 Karma: 322 Join Date: May 2010 Device: Kindle 2 - International	Was it free to do that? I'd really like to know.

05-24-2010, 12:10 AM	#4
Pushka Wizard Posts: 1,119 Karma: 1019140 Join Date: Oct 2009 Location: Australia Device: kindle, Ipad, Iphone, Nexus and PPW	I believe you will get a brand new kindle! For free. Call them and see.

05-24-2010, 05:06 AM	#5
lene1949 Wizard Posts: 1,952 Karma: 213930 Join Date: Oct 2009 Location: Middelfart, Denmark Device: Kindle paper white	If your kindle is less than one year old, they'll send you a new one, and you send the broken one back in the packaging supplied... If you're in US you might have an extended warranty... Call them, and they'll keep you a happy customer... The kindle is only 'small' on their budget... The book are 'big'..

05-24-2010, 01:04 PM	#6
darthjoey Enthusiast Posts: 38 Karma: 322 Join Date: May 2010 Device: Kindle 2 - International	Ok, thanks. I'll call them after school.

05-24-2010, 03:36 PM	#7
happy_terd Banned Posts: 13,045 Karma: 10105011 Join Date: Jan 2010 Location: Finally made it to Walmart. Device: PRS 420	Let us know what happens.

05-24-2010, 04:30 PM	#8
darthjoey Enthusiast Posts: 38 Karma: 322 Join Date: May 2010 Device: Kindle 2 - International	Well, that didn't work. They were helpful, but apparently, they can't send out a free replacement. And since I don't have $135, I guess that's the end of my Kindle. I'll probably call again later and try to get a different person.

05-24-2010, 06:11 PM	#9
Pushka Wizard Posts: 1,119 Karma: 1019140 Join Date: Oct 2009 Location: Australia Device: kindle, Ipad, Iphone, Nexus and PPW	Call the kindle support number, 1-866-321-8851 and run your story again, and if they say no, say you have read on Amazon forums that other people have received a replacement for the exact same circumstances and why dont you qualify.

05-24-2010, 09:17 PM	#10
darthjoey Enthusiast Posts: 38 Karma: 322 Join Date: May 2010 Device: Kindle 2 - International	And now I get to do the happy dance because I can get a new Kindle. Once explaining that it was both in the case and in a bag, I got that sorted out. So now just 2 days of Kindle Withdrawal. On the other hand, now I lose 2.5 until the end of the month probably.

05-24-2010, 10:32 PM	#11
Pushka Wizard Posts: 1,119 Karma: 1019140 Join Date: Oct 2009 Location: Australia Device: kindle, Ipad, Iphone, Nexus and PPW	Cool, I was just going to post this link for you: http://www.kindleboards.com/index.ph...72843.html#new about someone who was getting a new kindle too - bought the same time as you did.

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