Can I get my book back?

jenieliser · 04-26-2010, 05:09 PM

Perhaps this is a silly question, but here goes...

I bought a book from Sony's site, my computer died (literally-had to wipe it clean and start over). Is there any way I can reload it?? I'm at work and unable to access my account here. (yes, mobileread at work...what a great employee huh?

)

Patricia · 04-26-2010, 05:25 PM

Yes, you should be able to reload the Sony software, sign in, and access your book.

You are allowed to authorise 6 devices with your Sony account. At least one of them has to be a computer. If there's any prospect of using up your allowance then email sony to de-authorise the old computer. (This may just apply if the Sony software perceives the reinstallation as a new computer.)

cfrizz · 04-26-2010, 10:42 PM

And make sure that once you get it back, make a backup copy so you don't go through this again!

04-26-2010, 05:09 PM	#1
jenieliser Groupie Posts: 165 Karma: 2136526 Join Date: Jun 2009 Location: Tampa, FL Device: Kindle PW, Kobo Libra Color	Can I get my book back? Perhaps this is a silly question, but here goes... I bought a book from Sony's site, my computer died (literally-had to wipe it clean and start over). Is there any way I can reload it?? I'm at work and unable to access my account here. (yes, mobileread at work...what a great employee huh? )

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04-26-2010, 05:25 PM	#2
Patricia Reader Posts: 11,504 Karma: 8720163 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	Yes, you should be able to reload the Sony software, sign in, and access your book. You are allowed to authorise 6 devices with your Sony account. At least one of them has to be a computer. If there's any prospect of using up your allowance then email sony to de-authorise the old computer. (This may just apply if the Sony software perceives the reinstallation as a new computer.)

04-26-2010, 10:42 PM	#3
cfrizz Wizard Posts: 1,565 Karma: 36389706 Join Date: Dec 2009 Location: Quincy, MA Device: Samsung 54A, Kobo Libra H2O, Samsung S6 Lite	And make sure that once you get it back, make a backup copy so you don't go through this again!

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