Amazon comes through again

rcuadro · 01-04-2010, 11:52 AM

So I happened to call Amazon about this issue I wrote about...
https://www.mobileread.com/forums/showthread.php?t=67859
Not a big deal in all reality but hey, I wanted to ask.

While talking to them they mistakenly removed a different book from my account (Boomerang) while trying to fix things... oops, call got disconnected at that time. I revieved an email letting me know that I would be getting the $1.99 credit for Boomerang (that I did not want to return)

I called back and explained the situation and they apologized and gave me another $5 credit for my troubles and so I can purchase other books

They are still looking into the Under the Dome issue and said they will get back to me so I will have to wait and see.

This is one of the reasons I love the Kindle and Amazon

fugazied · 01-04-2010, 04:23 PM

That's good customer service for sure!

I haven't had to deal with Amazon customer service yet, so that's good to know. The only corporation whose customer service I find good is Apple. Ringing those guys gets issues resolved fast. Every other company... well the call goes to india or you get 10 minutes on hold and it's a drama getting anything resolved.

01-04-2010, 11:52 AM	#1
rcuadro Wizard Posts: 1,686 Karma: 874275 Join Date: Nov 2008 Location: Virginia Beach, VA Device: Kindle DX	Amazon comes through again So I happened to call Amazon about this issue I wrote about... https://www.mobileread.com/forums/showthread.php?t=67859 Not a big deal in all reality but hey, I wanted to ask. While talking to them they mistakenly removed a different book from my account (Boomerang) while trying to fix things... oops, call got disconnected at that time. I revieved an email letting me know that I would be getting the $1.99 credit for Boomerang (that I did not want to return) I called back and explained the situation and they apologized and gave me another $5 credit for my troubles and so I can purchase other books They are still looking into the Under the Dome issue and said they will get back to me so I will have to wait and see. This is one of the reasons I love the Kindle and Amazon

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01-04-2010, 04:23 PM	#2
fugazied Wizard Posts: 1,305 Karma: 1958 Join Date: Jan 2009 Device: iPod Touch	That's good customer service for sure! I haven't had to deal with Amazon customer service yet, so that's good to know. The only corporation whose customer service I find good is Apple. Ringing those guys gets issues resolved fast. Every other company... well the call goes to india or you get 10 minutes on hold and it's a drama getting anything resolved.

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