Gen3 Broken Gen3

TallMomof2 · 11-29-2009, 11:14 AM

My Gen3 had been gathering dust so I decided to let my nearly 12yo DD use it to read A Christmas Carol (thanks to Harry T). She's been very careful and last night when she turned it on it was not working correctly. As you can see from the attached pictures it looks like the display controller.

I've contacted Bookeen to see about the cost of repairs but since it's out of warranty I'm afraid it won't be repaired.

HarryT · 11-29-2009, 11:23 AM

Agreed - definitely a controller fault rather than a broken screen. Bookeen have been pretty good about repairing this kind of thing free of charge, even when it is out of warranty - with a bit of luck, all you'll have to pay is the postage.

Please let us know the outcome!

T_Frain_K · 11-29-2009, 11:52 AM

A very honest signature you´ve got there.

Click image for larger version

Name: sig.PNG
Views: 285
Size: 64.5 KB
ID: 40377

TallMomof2 · 11-29-2009, 08:12 PM

Hey, when you have two kids....

Actually, I worked at a research laboratory and my job was to test various items, often to failure.

TallMomof2 · 12-01-2009, 04:13 PM

Heard back from Bookeen today. They tentatively agree with my assessment that it's the display controller. The email goes on to state that if the display has to be replaced then it will cost 100€. Would the entire display need to be replaced for a bad chip?

Is it worth it to ask them to flash the new firmware?

Godzil · 12-02-2009, 08:37 AM

The "display controller" is not a CHIP on the mainboard, but something embedded in the screen itself

pholy · 12-02-2009, 09:00 AM

@Godzil - What is the PVI6001A chip? There is one on each of my EB600 boards...
I must post my pictures!

Godzil · 12-02-2009, 09:07 AM

Hum

http://lmgtfy.com/?q=PVI6001A

pholy · 12-02-2009, 05:39 PM

So you do know that the PVI6001A is the display controller chip... That wasn't how I interpreted your earlier post:

Quote:

The "display controller" is not a CHIP on the mainboard, but something embedded in the screen itself

Sorry about the misunderstanding.

Godzil · 12-03-2009, 04:41 AM

But what a lot of people discuss as "display controller" are NOT the display controller (ie Epson S1D13521 or PVI6001A) but some gate array that are defective, or the ribon, on the screen.

The gates array that are on the screen are also known as "display controller", since you seems to have some board & screen look at the border of the screen, you will see small white rectangles in the white borders, THEY are the "display controller"

TallMomof2 · 12-09-2009, 02:08 PM

It's still cheaper than new. I sent my broken Gen 3 off to Bookeen Dec 3 so I have to wait.

TallMomof2 · 12-18-2009, 03:14 PM

With shipping it's costing me 125€, 25€ just for shipping. Too bad that it only cost me a little over 6€ to ship it Bookeen but my price didn't include tracking and they're shipping it back FedEx which is pretty pricey but has tracking.

My Gen3 will also have the new firmware flashed to it after the screen is replaced so that's a plus.

EowynCarter · 12-18-2009, 03:50 PM

Quote:

With shipping it's costing me 125€, 25€ just for shipping.

Post from france to US is outragously expensive.. Such a price don't surprise me.

TallMomof2 · 12-18-2009, 04:42 PM

Bookeen could've used their postal service, it's bound to be cheaper. If I had sent the Gen3 via Fedex to them it would've been around 25€ because Fedex (and UPS) are premium albeit expensive services. That's why I ship overseas via the post office even the option that includes tracking is usually half of Fedex or UPS. I ship around a dozen packages overseas every week for my business so I know how expensive it is to ship to Europe. What's really nuts is that I can ship cheaper to Australia or the Far East cheaper than I can to Europe.

tompe · 12-21-2009, 07:36 AM

Quote:

Originally Posted by TallMomof2

Bookeen could've used their postal service, it's bound to be cheaper. If I had sent the Gen3 via Fedex to them it would've been around 25€ because Fedex (and UPS) are premium albeit expensive services. That's why I ship overseas via the post office even the option that includes tracking is usually half of Fedex or UPS. I ship around a dozen packages overseas every week for my business so I know how expensive it is to ship to Europe. What's really nuts is that I can ship cheaper to Australia or the Far East cheaper than I can to Europe.

Does this cheap rate includes insurance?

When I sent my Gen 3 to Bookeen i paid for insurance and I had to pay 20-30 Euro to send it from Sweden.

11-29-2009, 11:14 AM	#1
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	Broken Gen3 My Gen3 had been gathering dust so I decided to let my nearly 12yo DD use it to read A Christmas Carol (thanks to Harry T). She's been very careful and last night when she turned it on it was not working correctly. As you can see from the attached pictures it looks like the display controller. I've contacted Bookeen to see about the cost of repairs but since it's out of warranty I'm afraid it won't be repaired. Attached Thumbnails

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Broken PRS-505; any place to buy chrome bottom piece? Or anyone with broken 505?	erikk	Sony Reader	1	12-09-2009 06:51 PM
Broken my Gen3	drifta	Bookeen	1	11-02-2009 06:20 AM
Gen3 Gen3: When will the new FW really be available?	gerraldo	Bookeen	14	08-27-2009 09:58 AM
Broken Ipod works Fine! except that its broken	Andybaby	Lounge	1	06-04-2009 02:03 AM
Broken screen with Naeb Gen3?	Darqref	Bookeen	1	05-19-2008 10:45 PM

11-29-2009, 11:23 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Agreed - definitely a controller fault rather than a broken screen. Bookeen have been pretty good about repairing this kind of thing free of charge, even when it is out of warranty - with a bit of luck, all you'll have to pay is the postage. Please let us know the outcome!

11-29-2009, 11:52 AM	#3
T_Frain_K Booyah! Posts: 673 Karma: 1753 Join Date: Jul 2009 Location: Austria Device: Cybook Gen3 // Samsung Galaxy S	A very honest signature you´ve got there.

11-29-2009, 08:12 PM	#4
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	Hey, when you have two kids.... Actually, I worked at a research laboratory and my job was to test various items, often to failure.

12-01-2009, 04:13 PM	#5
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	Heard back from Bookeen today. They tentatively agree with my assessment that it's the display controller. The email goes on to state that if the display has to be replaced then it will cost 100€. Would the entire display need to be replaced for a bad chip? Is it worth it to ask them to flash the new firmware?

12-02-2009, 08:37 AM	#6
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	The "display controller" is not a CHIP on the mainboard, but something embedded in the screen itself

12-02-2009, 09:00 AM	#7
pholy Booklegger Posts: 1,801 Karma: 7999816 Join Date: Jun 2009 Location: Toronto, Ontario, Canada Device: BeBook(1 & 2010), PEZ, PRS-505, Kobo BT, PRS-T1, Playbook, Kobo Touch	@Godzil - What is the PVI6001A chip? There is one on each of my EB600 boards... I must post my pictures!

12-02-2009, 09:07 AM	#8
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Hum http://lmgtfy.com/?q=PVI6001A

12-03-2009, 04:41 AM	#10
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	But what a lot of people discuss as "display controller" are NOT the display controller (ie Epson S1D13521 or PVI6001A) but some gate array that are defective, or the ribon, on the screen. The gates array that are on the screen are also known as "display controller", since you seems to have some board & screen look at the border of the screen, you will see small white rectangles in the white borders, THEY are the "display controller"

12-09-2009, 02:08 PM	#11
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	It's still cheaper than new. I sent my broken Gen 3 off to Bookeen Dec 3 so I have to wait.

12-18-2009, 03:14 PM	#12
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	With shipping it's costing me 125€, 25€ just for shipping. Too bad that it only cost me a little over 6€ to ship it Bookeen but my price didn't include tracking and they're shipping it back FedEx which is pretty pricey but has tracking. My Gen3 will also have the new firmware flashed to it after the screen is replaced so that's a plus.

Advert

Advert

12-18-2009, 04:42 PM	#14
TallMomof2 Kindlephilia Posts: 2,017 Karma: 1139255 Join Date: Nov 2007 Location: Snowpacolypse 2010 Device: Too many to count	Bookeen could've used their postal service, it's bound to be cheaper. If I had sent the Gen3 via Fedex to them it would've been around 25€ because Fedex (and UPS) are premium albeit expensive services. That's why I ship overseas via the post office even the option that includes tracking is usually half of Fedex or UPS. I ship around a dozen packages overseas every week for my business so I know how expensive it is to ship to Europe. What's really nuts is that I can ship cheaper to Australia or the Far East cheaper than I can to Europe.