oh no!

kelly1010 · 12-12-2009, 02:53 AM

My reader fell off my desk onto an area rug, now it has all these verticle lines on the right side. I can still see the ebook underneath, but i'm SICK about these lines. I tried to take a picture but they didn't come out very well. I tried to do a hard reset, but that didn't seem to work. I am so bummed. I haven't even had this for a year. I read that someone got it repaired for $29 and my reader looks alot like the picture they posted, so I'm hoping maybe I'll have the same results. In the meantime is there anything else I should try?

Thanks!

tech_au · 12-12-2009, 05:06 AM

Sounds suspiciously like a broken screen substrate but without a picture it hard to tell.

Scott_T · 12-12-2009, 10:07 AM

Can always try taking it apart and checking for loose connections

HarryT · 12-12-2009, 10:30 AM

It's a hardware fault, almost without question. I'm afraid it'll have to go back to Sony for repair, and it won't be a warranty repair.

kelly1010 · 12-12-2009, 08:44 PM

yeah today while at work, I couldn't stop thinking about this. I decided that my mission will be to find a new (to me) sony 505 on clearance or lightly used. When there's a will there's a way. I can't afford to buy one of the new models, nor do I really want to. And the crappy thing is, I was FINALLY off my reading slump and reading a good book. I guess I'll have to sit at the computer and finish it...GRRR!

kelly1010 · 12-12-2009, 08:50 PM

Ok here's a picture of my mishap. Sorry it's not a very good picture.

emonti8384 · 12-12-2009, 09:30 PM

Ewww, cucky! I'm so, so sorry that happened! I feel ur pain considering the mishap with my 505. If you go to Sony's website they let you put in your info and that lets you know if you qualify for the exchange; that's what I did when I dropped the lower half of my reader in the tub- I mean, when the cat knocked it into the tub

. Mine doesn't qualify b/c of the water damage, but who knows? If you can get ur reader fixed for $30 I'd say go for it!

desertgrandma · 12-12-2009, 09:36 PM

Sony, Kindle, nook.........it doesn't matter what brand, when something like this happens we all sympathize..........because we know it can happen to anyone.

Hope you get it repaired/replaced soon.

kelly1010 · 12-12-2009, 09:52 PM

Thanks. I have been searching online, and the closest thing I have found aside from ebay was a returned/opened 505 at Frys for $209.99. They put it on hold for me while I ponder whether I should go for it or not. lol

MickeyC · 12-13-2009, 07:22 AM

If you live near a Sony store, you could ask them to put your name on the window display list. After the holidays, they offer their window display items to people on the list at good discounts. I got my 505 back in January 08 for 40% off. I didn't know about the window display list but had walked into the Sony store ready to pay full price for a new 505 and the salesman, to my delight offered one of their window displays to me for $170. And I ve used it ever since and love it.

HarryT · 12-13-2009, 07:27 AM

That's a broken screen substrate, for sure. You can see the crack running diagonally at the lower right. It'll have to go back to Sony for repair.

kennyc · 12-13-2009, 07:33 AM

Yuck! Hope you can find another or get it fixed.

kelly1010 · 12-14-2009, 01:53 AM

Thanks everyone. I chatted with the sony store last night and they said they couldn't repair it, which is confusing...and this was AFTER I filled out that form and typed in my credit card info. But it looked like I had to send that form in and they wouldn't charge me until they actually recieved my 505, so hopefully I should be ok since I'm not sending them my reader. I went back and forth on what replacement to get, and finally today I bid on another 505 on ebay. Can't wait to get it!

PapZ · 12-14-2009, 12:29 PM

Could you please provide the exact URL at which I can ask for a price? My 505 got very serious screen problems :|

Thanks in advance.

12-12-2009, 02:53 AM	#1
kelly1010 Book Addict! Posts: 533 Karma: 1070 Join Date: Mar 2009 Location: CA Device: Sony PRS-505, iPod Touch, Kindle 3G + Wi-Fi	oh no! My reader fell off my desk onto an area rug, now it has all these verticle lines on the right side. I can still see the ebook underneath, but i'm SICK about these lines. I tried to take a picture but they didn't come out very well. I tried to do a hard reset, but that didn't seem to work. I am so bummed. I haven't even had this for a year. I read that someone got it repaired for $29 and my reader looks alot like the picture they posted, so I'm hoping maybe I'll have the same results. In the meantime is there anything else I should try? Thanks!

12-12-2009, 08:50 PM	#6
kelly1010 Book Addict! Posts: 533 Karma: 1070 Join Date: Mar 2009 Location: CA Device: Sony PRS-505, iPod Touch, Kindle 3G + Wi-Fi	Ok here's a picture of my mishap. Sorry it's not a very good picture. Attached Thumbnails

12-12-2009, 05:06 AM	#2
tech_au Oz Bookworm Posts: 516 Karma: 4056 Join Date: Nov 2008 Location: Australia Device: Sony PRS 505,PRS 650	Sounds suspiciously like a broken screen substrate but without a picture it hard to tell.

12-12-2009, 10:07 AM	#3
Scott_T Groupie Posts: 154 Karma: 876 Join Date: Dec 2009 Device: Kindle 3 wifi, Sony PRS-300, Sony PRS-500, Reb1100(dead)	Can always try taking it apart and checking for loose connections

12-12-2009, 10:30 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It's a hardware fault, almost without question. I'm afraid it'll have to go back to Sony for repair, and it won't be a warranty repair.

12-12-2009, 08:44 PM	#5
kelly1010 Book Addict! Posts: 533 Karma: 1070 Join Date: Mar 2009 Location: CA Device: Sony PRS-505, iPod Touch, Kindle 3G + Wi-Fi	yeah today while at work, I couldn't stop thinking about this. I decided that my mission will be to find a new (to me) sony 505 on clearance or lightly used. When there's a will there's a way. I can't afford to buy one of the new models, nor do I really want to. And the crappy thing is, I was FINALLY off my reading slump and reading a good book. I guess I'll have to sit at the computer and finish it...GRRR!

12-12-2009, 09:30 PM	#7
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	Ewww, cucky! I'm so, so sorry that happened! I feel ur pain considering the mishap with my 505. If you go to Sony's website they let you put in your info and that lets you know if you qualify for the exchange; that's what I did when I dropped the lower half of my reader in the tub- I mean, when the cat knocked it into the tub . Mine doesn't qualify b/c of the water damage, but who knows? If you can get ur reader fixed for $30 I'd say go for it!

12-12-2009, 09:36 PM	#8
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Sony, Kindle, nook.........it doesn't matter what brand, when something like this happens we all sympathize..........because we know it can happen to anyone. Hope you get it repaired/replaced soon.

12-12-2009, 09:52 PM	#9
kelly1010 Book Addict! Posts: 533 Karma: 1070 Join Date: Mar 2009 Location: CA Device: Sony PRS-505, iPod Touch, Kindle 3G + Wi-Fi	Thanks. I have been searching online, and the closest thing I have found aside from ebay was a returned/opened 505 at Frys for $209.99. They put it on hold for me while I ponder whether I should go for it or not. lol

12-13-2009, 07:22 AM	#10
MickeyC Grand Sorcerer Posts: 16,731 Karma: 12185114 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	If you live near a Sony store, you could ask them to put your name on the window display list. After the holidays, they offer their window display items to people on the list at good discounts. I got my 505 back in January 08 for 40% off. I didn't know about the window display list but had walked into the Sony store ready to pay full price for a new 505 and the salesman, to my delight offered one of their window displays to me for $170. And I ve used it ever since and love it.

12-13-2009, 07:27 AM	#11
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That's a broken screen substrate, for sure. You can see the crack running diagonally at the lower right. It'll have to go back to Sony for repair.

12-13-2009, 07:33 AM	#12
kennyc The Dank Side of the Moon Posts: 35,897 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Yuck! Hope you can find another or get it fixed.

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12-14-2009, 01:53 AM	#13
kelly1010 Book Addict! Posts: 533 Karma: 1070 Join Date: Mar 2009 Location: CA Device: Sony PRS-505, iPod Touch, Kindle 3G + Wi-Fi	Thanks everyone. I chatted with the sony store last night and they said they couldn't repair it, which is confusing...and this was AFTER I filled out that form and typed in my credit card info. But it looked like I had to send that form in and they wouldn't charge me until they actually recieved my 505, so hopefully I should be ok since I'm not sending them my reader. I went back and forth on what replacement to get, and finally today I bid on another 505 on ebay. Can't wait to get it!

12-14-2009, 12:29 PM	#14
PapZ Junior Member Posts: 4 Karma: 14 Join Date: Aug 2009 Device: Sony Reader PRS-505	Could you please provide the exact URL at which I can ask for a price? My 505 got very serious screen problems :\| Thanks in advance.