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#1 |
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Karma: 470352
Join Date: Jul 2007
Device: Sony Reader
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MS Reader Activation problem
I've recently replaced my PC and needed to install MS Reader again on the new machine. I've done that and gone through the activation process getting the reply "Activation files have been succesfully downoaded and installed" but still reader won't let me read any of me ebooks that I have been reading on the previous machine " "This copy of MS Reader cannot open this file try reactivating".
Any suggestions? (I have of course tried re-activating but no joy) Andy Minter |
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#2 | |
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Join Date: May 2009
Location: US - Maryland
Device: Sony 300/505/T1 Nook STWG Kobo Glo Kobo Aura HD KDX iPad1 K3 KT PW2
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If so I would contact MS online support. I was having problems activating with Vista and they were very helpful. I had to open an online ticket and get referred twice but finally got referred to the MS Reader support team and they called me and worked until we got it resolved. I was impressed at the level of support for a free application. |
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#3 | |
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Join Date: Jul 2007
Device: Sony Reader
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Thanks for the reply.
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#4 | |
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Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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#5 |
Member
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Join Date: Jul 2007
Device: Sony Reader
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I'm getting absolutely nowhere with this. I can't redownload any books because it says I need to activate the reader first but I have gone through the activation process and got the message ""Activation files have been succesfully downoaded and installed" (I notice that it doesn't actually say that the reader has been activated, just that the files have been installed. Is that significant?
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#6 |
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Join Date: May 2009
Location: US - Maryland
Device: Sony 300/505/T1 Nook STWG Kobo Glo Kobo Aura HD KDX iPad1 K3 KT PW2
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I was having the same problem with the eHarlequin site not recognizing that I had an activated copy of MS reader on my old PC. I just downloaded new books on my work PC and then was able to email them to home. When that PC crashed I got a new netbook and now everthing is working OK.
If you still have access to your old PC you could download convertlit.gui and decrypt your old files on that machine and then transfer the freed files to your new PC. If you are trying to download a new MS Reader file for the first time to the new PC and it still won't work I would contact Microsoft support. |
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#7 | |
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Join Date: Nov 2008
Location: New Orleans, LA
Device: Kindle PW, and HD8, Kobo Clara HD, Nook Glow
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Quote:
To resolve this issue we have two methods. Method 1. Please contact the E-books vendor from which you have purchased the E-books and provide them the list of E-books you have purchased and request them to provide you the Old Passport ID __ with which you have purchased those E-books. If they have the information about your Old Passport ID in their database then they will be glad to provide you the Old Passport ID. Then using the Old Passport ID, you could activate the Reader installed on your computer and would be able to download the E-books. Method 2. If the vendor is unable to provide you the Old Passport ID. Then the only option is to use the new Passport ID __. Please contact the E-books vendor and provide them the new Passport ID ___ and request them to transfer the association of the E-books you have purchased using the Old Passport ID __ to the New Passport ID ____. I contacted BooksonBoard and they could not reset my books, nor could they tell me what my old information was. Fictionwise and eharlequin reset my books so I could download them again. Freeing your LIT books is probably the easiest option. |
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