is anyone having cc declines at fictionwise?

basschick · 07-24-2009, 07:03 PM

a couple weeks ago i used my husband's credit card to make a purchase at fictionwise and it was declined. i tried it again and it was again declined. i won't bore you with the complications, but it turned out there was an issue - either with fictionwise or the bank, depending on who you believe.

anyway, yesterday my card was declined by fictionwise for a $5.94 purchose and my bank doesn't show a decline or transaction at all. i paid my dentist after the decline, so it doesn't seem to be the bank, although who knows.

i was wondering if this is just bad luck or if anyone else was seeing credit card declines from fictionwise.

Andybaby · 07-24-2009, 08:24 PM

double check that the number is correct. if the bank says they don't have a record. its because it never got to them.

the same happened to me before and I xposed some digits.

I am 99% sure that is what happened

Laine · 07-24-2009, 08:46 PM

I had trouble at Baen once and it was because of my mouse. With the click down menus for month and year they can change without you realising it if you move the mouse wheel accidently. I now pick the month then click on a clear spot to lock it in, ditto year, then check again before going ahead.

FizzyWater · 07-24-2009, 10:05 PM

Only once have I had a declined cc from Fictionwise - and it was the same week that I'd received and authorized my updated cc (the old one was expiring that month).

I waited a couple of days and it worked fine.

sassanik · 07-25-2009, 12:54 AM

I have also had my cc declined at fictionwise, when I had plenty of money in the account. I tried again later and it took without a problem. I don't know if I mis entered something or if its a problem on fictionwises processing end.

Amy

basschick · 07-25-2009, 04:38 AM

well, i'm actually 100% sure the numbers were right in both cases, so i guess it's just the luck of the draw. i can live with that. it beats having a system wide issue

thanks for your responses.

Musicman · 07-25-2009, 10:34 AM

Quote:

Originally Posted by sassanik

I have also had my cc declined at fictionwise, when I had plenty of money in the account. I tried again later and it took without a problem. I don't know if I mis entered something or if its a problem on fictionwises processing end.

Amy

Was that a debit card as opposed to a credit card?

Banks sometimes place a hold for significantly more than your purchase price on debit transactions.

sassanik · 07-25-2009, 09:28 PM

Quote:

Originally Posted by Musicman

Was that a debit card as opposed to a credit card?

Banks sometimes place a hold for significantly more than your purchase price on debit transactions.

Yeah it was a debit card not a regular credit card.

Amy

Stitchawl · 07-25-2009, 09:53 PM

I frequently get declines using credit cards as my banks seem to want to protect me from myself. When they see purchases being made from different countries they put a 'warm hold' on my card for security reasons. I have to call the banks and tell them 'yes, I made that purchase' before they will release my card. I can usually only make one purchase on a card per call and so need to carry several with me when I travel. I've had the banks make notes on my accounts, telling them that I'll be traveling to such and such countries, but that only seems to help with one of my cards. This might be a similar situation. There is so much credit card fraud going on these days that the banks tend to err on the side of caution.

Stitchawl

07-24-2009, 07:03 PM	#1
basschick Wizard Posts: 1,096 Karma: 4695691 Join Date: May 2008 Device: Kindle Paperwhite	is anyone having cc declines at fictionwise? a couple weeks ago i used my husband's credit card to make a purchase at fictionwise and it was declined. i tried it again and it was again declined. i won't bore you with the complications, but it turned out there was an issue - either with fictionwise or the bank, depending on who you believe. anyway, yesterday my card was declined by fictionwise for a $5.94 purchose and my bank doesn't show a decline or transaction at all. i paid my dentist after the decline, so it doesn't seem to be the bank, although who knows. i was wondering if this is just bad luck or if anyone else was seeing credit card declines from fictionwise.

07-25-2009, 12:54 AM	#5
sassanik Guru Posts: 774 Karma: 1211741 Join Date: May 2008 Location: Oregon Device: EB1150, iPhone, Cool-er Purple, Pocketbook 360, Kindle Fire	yep I have also had my cc declined at fictionwise, when I had plenty of money in the account. I tried again later and it took without a problem. I don't know if I mis entered something or if its a problem on fictionwises processing end. Amy

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07-24-2009, 08:24 PM	#2
Andybaby Wizard Posts: 1,279 Karma: 1002683 Join Date: Nov 2008 Location: New York Device: PRS-700	double check that the number is correct. if the bank says they don't have a record. its because it never got to them. the same happened to me before and I xposed some digits. I am 99% sure that is what happened

07-24-2009, 08:46 PM	#3
Laine Addict Posts: 341 Karma: 1162396 Join Date: Dec 2007 Location: Cabramatta, Sydney, Australia Device: Aura H2O, Voyage	I had trouble at Baen once and it was because of my mouse. With the click down menus for month and year they can change without you realising it if you move the mouse wheel accidently. I now pick the month then click on a clear spot to lock it in, ditto year, then check again before going ahead.

07-24-2009, 10:05 PM	#4
FizzyWater You kids get off my lawn! Posts: 4,220 Karma: 73492664 Join Date: Aug 2007 Location: Columbus, Ohio Device: Oasis 2 and Libra H2O and half a dozen older models I can't let go of	Only once have I had a declined cc from Fictionwise - and it was the same week that I'd received and authorized my updated cc (the old one was expiring that month). I waited a couple of days and it worked fine.

07-25-2009, 04:38 AM	#6
basschick Wizard Posts: 1,096 Karma: 4695691 Join Date: May 2008 Device: Kindle Paperwhite	well, i'm actually 100% sure the numbers were right in both cases, so i guess it's just the luck of the draw. i can live with that. it beats having a system wide issue thanks for your responses.

07-25-2009, 09:53 PM	#9
Stitchawl Opsimath Posts: 12,344 Karma: 187123287 Join Date: Mar 2009 Location: Chiang Mai, Northern Thailand Device: Sony PRS-650, iPhone 5, Kobo Glo, Sony PRS-350, iPad, Samsung Galaxy	I frequently get declines using credit cards as my banks seem to want to protect me from myself. When they see purchases being made from different countries they put a 'warm hold' on my card for security reasons. I have to call the banks and tell them 'yes, I made that purchase' before they will release my card. I can usually only make one purchase on a card per call and so need to carry several with me when I travel. I've had the banks make notes on my accounts, telling them that I'll be traveling to such and such countries, but that only seems to help with one of my cards. This might be a similar situation. There is so much credit card fraud going on these days that the banks tend to err on the side of caution. Stitchawl

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