Kindle DX Does Not Turn On

New Haven Reader · 07-01-2009, 10:15 PM

My Kindle DX arrived three weeks ago and worked fine until today. When I tried to turn it on, the screen would not turn on. It only shows gray areas. The battery was 3/4 charged when it was last used and the wireless was turned off. The screen saver will not go on either. Does anyone have any suggestions? Thank you.
https://www.mobileread.com/forums/images/smilies/mad.gif

desertgrandma · 07-01-2009, 10:23 PM

Have you tried contacting the Kindle Support site?

Go here, click on "contact us' (right hand side of page) sign into your account.

You can then enter your phone number, and they will call you back very quickly, and walk you thru some steps.

If its defective, you will get a new one.

http://www.amazon.com/gp/help/custom...deId=200127470

poohbear_nc · 07-02-2009, 08:39 AM

In the meantime I'd plug it in and fully charge it - and try to turn it off (hold button over for 30 seconds or so) and back on - see if you can "jump start" it. I've read some posts that the DX is SLOW to recover - but will if given time. Worth a try - if they don't have a replacement one to send you right away.

07-01-2009, 10:15 PM	#1
New Haven Reader Junior Member Posts: 1 Karma: 10 Join Date: Jul 2009 Device: kindle dx	Kindle DX Does Not Turn On My Kindle DX arrived three weeks ago and worked fine until today. When I tried to turn it on, the screen would not turn on. It only shows gray areas. The battery was 3/4 charged when it was last used and the wireless was turned off. The screen saver will not go on either. Does anyone have any suggestions? Thank you. https://www.mobileread.com/forums/images/smilies/mad.gif

07-02-2009, 08:39 AM	#3
poohbear_nc Bah! Humbug! Posts: 62,709 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	In the meantime I'd plug it in and fully charge it - and try to turn it off (hold button over for 30 seconds or so) and back on - see if you can "jump start" it. I've read some posts that the DX is SLOW to recover - but will if given time. Worth a try - if they don't have a replacement one to send you right away. Last edited by poohbear_nc; 07-02-2009 at 10:31 AM.

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07-01-2009, 10:23 PM	#2
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Have you tried contacting the Kindle Support site? Go here, click on "contact us' (right hand side of page) sign into your account. You can then enter your phone number, and they will call you back very quickly, and walk you thru some steps. If its defective, you will get a new one. http://www.amazon.com/gp/help/custom...deId=200127470

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