Kindle 2.0.2 -- URL function suddenly won't work

zipzip · 03-22-2009, 03:06 AM

Help! I was using the URL function on Kindle 2 to look up info about an item I saw out at a store. I was successful, but then suddenly, I couldn't enter a new URL. I press "Menu" then "Enter ULR"... and nothing happens. The URL "box" does not appear at the top of the screen. There's no place to enter the URL. However, when I press "Menu" again, the "Enter URL" selection is grayed out, as if the box has already popped up.

This has been going on for several hours. I've tried pressing ALT-G, I've tried shutting the unit completely off, I've tried switching between basic and advanced mode -- nothing works. The box to select URL will not appear on the screen when I select "Enter URL."

Could this be a glitch in the new 2.0.2 update?

sirbruce · 03-22-2009, 03:57 AM

You keep saying the "box" won't appear, but what DOES appear? I mean, you should see a web page, and under the top border with the battery status, then a line that says "Advanced Mode" among other things, and below that a box for URLs and a button like Reload, Google, etc.

If you're lost, hit Menu, go to Bookmarks, and then select a Bookmark to load that page. Then after that, you can try hitting Menu again and then "Enter URL" and see if that works for you.

zipzip · 03-22-2009, 06:33 AM

I see you answered my query on Amazon as well, Bruce, but for anyone else who might have this problem in the future, I'll cut and paste my reply:

I managed to get the display back to normal, but in answer to your question, Bruce: Nothing appeared where the box for the URL is supposed to be... just empty space with "Basic Mode" or "Advanced Mode." That whole area up at the top with the box for the URL with the selections for "reload," "Google," "Wikipedia," etc., was simply missing. However, I was connected to and was navigating a page on a web site, and followed links from that web site to other web sites. All that time, nothing but the "mode" was listed at the top of the screen... no URL line to tell me what web site I was on. So when I hit "Enter URL," the cursor did not jump to the URL line because there was no URL line to jump to.

I eventually got it back to how it was supposed to be by punching the "Home," button, then "Menu," then selecting Search, typing a URL in the empty field, and selecting "Go to Web." This finally made the URL field appear again at the top of the screen, and from then on everything functioned as it was supposed to, and I could use the "search URL" feature again. Don't know what happened, but it does appear to be some sort of glitch.

sirbruce · 03-22-2009, 07:38 AM

Hmm, maybe a javascript popup window? Glad you got it worked out.

03-22-2009, 03:06 AM	#1
zipzip Member Posts: 18 Karma: 10 Join Date: Mar 2009 Device: Kindle 2.0	Kindle 2.0.2 -- URL function suddenly won't work Help! I was using the URL function on Kindle 2 to look up info about an item I saw out at a store. I was successful, but then suddenly, I couldn't enter a new URL. I press "Menu" then "Enter ULR"... and nothing happens. The URL "box" does not appear at the top of the screen. There's no place to enter the URL. However, when I press "Menu" again, the "Enter URL" selection is grayed out, as if the box has already popped up. This has been going on for several hours. I've tried pressing ALT-G, I've tried shutting the unit completely off, I've tried switching between basic and advanced mode -- nothing works. The box to select URL will not appear on the screen when I select "Enter URL." Could this be a glitch in the new 2.0.2 update?

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03-22-2009, 03:57 AM	#2
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	You keep saying the "box" won't appear, but what DOES appear? I mean, you should see a web page, and under the top border with the battery status, then a line that says "Advanced Mode" among other things, and below that a box for URLs and a button like Reload, Google, etc. If you're lost, hit Menu, go to Bookmarks, and then select a Bookmark to load that page. Then after that, you can try hitting Menu again and then "Enter URL" and see if that works for you.

03-22-2009, 06:33 AM	#3
zipzip Member Posts: 18 Karma: 10 Join Date: Mar 2009 Device: Kindle 2.0	I see you answered my query on Amazon as well, Bruce, but for anyone else who might have this problem in the future, I'll cut and paste my reply: I managed to get the display back to normal, but in answer to your question, Bruce: Nothing appeared where the box for the URL is supposed to be... just empty space with "Basic Mode" or "Advanced Mode." That whole area up at the top with the box for the URL with the selections for "reload," "Google," "Wikipedia," etc., was simply missing. However, I was connected to and was navigating a page on a web site, and followed links from that web site to other web sites. All that time, nothing but the "mode" was listed at the top of the screen... no URL line to tell me what web site I was on. So when I hit "Enter URL," the cursor did not jump to the URL line because there was no URL line to jump to. I eventually got it back to how it was supposed to be by punching the "Home," button, then "Menu," then selecting Search, typing a URL in the empty field, and selecting "Go to Web." This finally made the URL field appear again at the top of the screen, and from then on everything functioned as it was supposed to, and I could use the "search URL" feature again. Don't know what happened, but it does appear to be some sort of glitch.

03-22-2009, 07:38 AM	#4
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	Hmm, maybe a javascript popup window? Glad you got it worked out.

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