library (Not responding)

Randa2060 · 03-02-2009, 09:03 PM

I have had be prs 700 for about a month or so and have for about two weeks been unable to access my reader form my library, every time i click on the reader button the ebook library stops responding

, i dont know if this is a computer problem or an ebook problem.
if any one could give any adivce on how to solve this or has had a simular problem plees let me know

kazbates · 03-02-2009, 09:16 PM

I had a similar problem where the Ebook library software would not launch. I went to the Sony site and was able to use their help pages to unistall the software and reinstall it. There are quite a few steps involved, but process starts here:
http://www.kb.sony.com/selfservice/m...200%2075195281
Good luck! It took me awhile and I have no idea what I did to cause the problem in the first place, but everything seems to be working fine now.
Kaz

Randa2060 · 03-02-2009, 11:50 PM

i just tried that and it still is not responding, i can get into the e library just fine, but when i click the tiny triangle beside the reader button on the side panel under ebook store in the ebook library, the the tiagle turns but not completley then the elibrary says its not responding, so i cant access my ereader through my elibrary i dont know whats going on but its starting to frustrat me
any help that could be provided would be much apreciated
thankyou!

Rand

kazbates · 03-03-2009, 09:58 AM

Rand - I know it that it can take sometime to load. I've gotten the "Not Responding" message before, especially when I am loading a number of books to my reader, but when I waited a little while it started working again. I think the message can come up even when the program is actually working in the background.

However, if you wait a while and it still is not responding, I would contact Sony. Although, my experiences with Sony through email were completely useless. When I asked my questions in detail, they gave me quick answers that came straight from the user's guide as if I couldn't figure that out for my self. Unfortunately, the answers weren't in the guide - I had to figure them out myself. Perhaps a phone call would be a better way to go.

Sorry I couldn't help more. Check out the PRS 700 forum. There are a lot of great minds there who might be able to help.

Kaz

03-02-2009, 09:03 PM	#1
Randa2060 Junior Member Posts: 3 Karma: 10 Join Date: Mar 2009 Location: Calgary, Alberta, Canada Device: prs 700bc	library (Not responding) I have had be prs 700 for about a month or so and have for about two weeks been unable to access my reader form my library, every time i click on the reader button the ebook library stops responding , i dont know if this is a computer problem or an ebook problem. if any one could give any adivce on how to solve this or has had a simular problem plees let me know

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03-02-2009, 09:16 PM	#2
kazbates Wizard Posts: 2,627 Karma: 406616 Join Date: Dec 2008 Location: Northern Virginia Device: SurfacePro, SurfaceBook 2	I had a similar problem where the Ebook library software would not launch. I went to the Sony site and was able to use their help pages to unistall the software and reinstall it. There are quite a few steps involved, but process starts here: http://www.kb.sony.com/selfservice/m...200%2075195281 Good luck! It took me awhile and I have no idea what I did to cause the problem in the first place, but everything seems to be working fine now. Kaz

03-02-2009, 11:50 PM	#3
Randa2060 Junior Member Posts: 3 Karma: 10 Join Date: Mar 2009 Location: Calgary, Alberta, Canada Device: prs 700bc	i just tried that and it still is not responding, i can get into the e library just fine, but when i click the tiny triangle beside the reader button on the side panel under ebook store in the ebook library, the the tiagle turns but not completley then the elibrary says its not responding, so i cant access my ereader through my elibrary i dont know whats going on but its starting to frustrat me any help that could be provided would be much apreciated thankyou! Rand

03-03-2009, 09:58 AM	#4
kazbates Wizard Posts: 2,627 Karma: 406616 Join Date: Dec 2008 Location: Northern Virginia Device: SurfacePro, SurfaceBook 2	Rand - I know it that it can take sometime to load. I've gotten the "Not Responding" message before, especially when I am loading a number of books to my reader, but when I waited a little while it started working again. I think the message can come up even when the program is actually working in the background. However, if you wait a while and it still is not responding, I would contact Sony. Although, my experiences with Sony through email were completely useless. When I asked my questions in detail, they gave me quick answers that came straight from the user's guide as if I couldn't figure that out for my self. Unfortunately, the answers weren't in the guide - I had to figure them out myself. Perhaps a phone call would be a better way to go. Sorry I couldn't help more. Check out the PRS 700 forum. There are a lot of great minds there who might be able to help. Kaz

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