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#1 |
Addict
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Karma: 134567
Join Date: Nov 2008
Device: Always in flux
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Amazon's Amazing Customer Service
I wanted to tell yet another amazing Amazon customer service story. Today, I dropped my very new Kindle 3G, in just the right way, so the screen cracked. Being the geek that I am, since it was broken, I did the most logical thing, I took it apart to see the insides. Anyway, after I was done, I called Amazon to see if they could sell me a refurb or a return for something less than list price. To my surprise, they are replacing my Kindle, no charge.
I asked, are you sure, you realize my old one is completely demolished? Amazon: "No problem, just send us what you have. We're sending you a replacement and you will get it tomorrow." Now that is amazing customer service. That's why I'm now a dedicated Amazon customer. Instead of my Marware case, I think I'll go with a traditional cover to avoid any future problems. |
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#2 |
Professional Adventuress
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Karma: 50260224
Join Date: Sep 2009
Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!)
Device: Kindle, the original! Times Two! and gifting an International Kindle
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w0w! good to hear! what a relief huh?
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#3 |
Member
![]() Posts: 19
Karma: 10
Join Date: Nov 2009
Location: Southern Ontario
Device: Kindle DX Kindle 3 Wi-Fi,3G
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On Thursday last week I phoned Kindle support regarding a sticky next page button on my K3. I was on the phone less than a minute, and spoke to a very competent person who told me they would send a replacement. The next day, Friday, it was in my mailbox. They are the company with the best support I've ever dealt with.
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#4 |
Zealot
![]() Posts: 115
Karma: 20
Join Date: Jul 2010
Device: Kindle3 3G, Kindle Paperwhite 2
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They are really incredible. I cracked my screen and they shipped a replacement device to germany within 3 days. They even paid taxes for getting the device here.
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#5 |
Sharp Shootin' Grandma
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Karma: 1123940
Join Date: Nov 2010
Location: Sunny Florida
Device: Kindle 3, Kindle Fire, Literati (has been adopted by my daughter)
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This is why I buy everything on Amazon. I order something nearly everyday. If they ever offer their grocery delivery service in my area, I will buy all my groceries from them also. Right now it is only offered in the Seattle area. As it is, I buy some non-perishables via Amazon.
I'm glad to hear your Kindle is being replaced. Amazon doesn't just say they value their customers, they PROVE it! |
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#6 |
Guru
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Karma: 2458402
Join Date: Aug 2010
Location: St. Louis
Device: Kindle Keyboard, Nook HD+
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As I always say though, their customer service is only good if you call them. Their online support is completely worthless.
Why an online company forces you to call them to get customer support is beyond me... |
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#7 | |
New Leaf Turner
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Karma: 1026664
Join Date: Sep 2010
Location: Hadestown
Device: Kobo Glo
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Quote:
It'd be worth it to me just to avoid my pet peeve of the non cart returners. Then again, I might wind up being like Bette Davis in Whatever Happened to Baby Jane and have too much liquor delivered. |
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#8 |
Addict
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Karma: 37308
Join Date: Oct 2009
Location: London UK
Device: Sony PRS650
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I totally agree with everyone about Amazon customer service and it appears to be worldwide as they are just as efficient here in the UK.
I pretty much do most of my online shopping through them safe with the knowledge that they will deal with any problems quickly. ![]() |
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#9 |
Wizard
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Karma: 6561538
Join Date: Nov 2007
Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014
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For me Amazon gave me a credit for the defective original cover with the two hooks FOUR MONTHS after purchae plus a $ 25 bonus credit towards other Amazon products.
If a product is not sold by Amazon, frankly, I would probably not buy it at all. |
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#10 | |
Fanatic
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Karma: 1283268
Join Date: Mar 2010
Device: KindleDX,Kindle 4, Kindle Keyboard 3G
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Quote:
you have a couple of options for support. If you click on "call us" to have 2 options. One is call now. If you choose that option, your phone rings, and a very helpful person will be on the line immediately. I think this is way better than any other option. Amazon solved my problem immediately. I had a replacement Kindle at my door in Montreal in less than 48 hours. |
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#11 | |
Addict
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Karma: 404
Join Date: Nov 2010
Device: Kindle 3G, Samsung SIII
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#12 | |
Addict
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Karma: 55934
Join Date: Jan 2011
Location: Denmark
Device: Kindle 3 + Paperwhite 7th gen
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Quote:
I have so far only received superb service from Amazon. They are my most used shopping site to date. |
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#13 | |
Grand Sorcerer
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Karma: 204127028
Join Date: Jan 2010
Device: Nexus 7, Kindle Fire HD
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Quote:
![]() I find it humorous that the people who would most benefit from talking to a real, live human in real-time on the telephone are the ones who are the most reluctant to do so. ![]() The quality of their online customer service is really rather moot. The quality of their hands-on, personal, one-on-one telephone CS makes it so. |
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#14 | |
Addict
![]() ![]() ![]() ![]() ![]() Posts: 219
Karma: 404
Join Date: Nov 2010
Device: Kindle 3G, Samsung SIII
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Quote:
Anyway, I do not want to moan too much - I am pretty happy with the product and a crappy customer service is a standard nowadays, unfortunately... I was just disappointed in the first instance because I definitely expected more after all the positive rumours I heard about the CS. Perhaps it would be different if I was in US or Denmark indeed or perhaps they check the number of books bought by the customer (I only bought a few) - I have no idea... |
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#15 | ||
Addict
![]() ![]() ![]() ![]() ![]() Posts: 219
Karma: 404
Join Date: Nov 2010
Device: Kindle 3G, Samsung SIII
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Quote:
- the issue was of a technical character, with the exact details needed to sort the problem significantly simpler to provide in written form than over phone - they do not have CS in my country as far as I know (the Netherlands) And, of course, getting an answer "please call us" after I specifically mentioned I do not wish to call them, is just rude, according to me, and killed any further attempts to deal with their CS ![]() |
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Thread | Thread Starter | Forum | Replies | Last Post |
Amazon's Customer Service ROCKS! | Danariel | Amazon Kindle | 13 | 06-12-2010 03:29 AM |
Sony Customer Service or Not | the_callant | Sony Reader | 2 | 04-27-2010 06:30 AM |
How is our customer service to you? | Robertb | Astak EZReader | 63 | 10-01-2009 10:12 AM |
Amazon's horrible customer support/service | jswinden | Amazon Kindle | 25 | 05-15-2009 01:30 AM |