HELP! Lines on my PRS-700!

SubElement · 02-13-2009, 08:31 AM

Firstly, NO, I didn't not drop my reader.

My brother was using it on the couch, testing out a PDF becuase he was thinking about getting one, when all of a sudden these weird evenly spaced lines appeared on the screen.

I am freaking out, but I am not sure if it is a hardware issue? When in normal orrientation, the lines appear vertical. When in horozontal orrentation, they also appear vertical if you were viewing the reader horizontally. If that make sense?

It just seems very weird?! Is my unit broken, I'll get some pictures up as soon as I can find my camera. Has anyone else experianced this?

Also, when changing a page, during part of the flash, the lines disappear for a moment, and you can see the screen normally, but in the same amount of time, they are back.

shighfield · 02-13-2009, 08:37 AM

Have you tried a different book?

SubElement · 02-13-2009, 08:44 AM

Quote:

Originally Posted by shighfield

Have you tried a different book?

Yes, its not only in books, it's also on the home screen!

They lines are also there when I power off the device!

I am freaking out!

JSWolf · 02-13-2009, 08:45 AM

Give Sony a call. Sounds like it may need to go in for repair.

Server · 02-13-2009, 12:51 PM

Quote:

Originally Posted by SubElement

....It just seems very weird?! Is my unit broken, I'll get some pictures up as soon as I can find my camera. Has anyone else experianced this?..."

Try master reset with no memory cards inserted and reboot the system.

Failing that, you may need to reflash your book

SubElement · 02-13-2009, 06:24 PM

Quote:

Originally Posted by Server

Try master reset with no memory cards inserted and reboot the system.

Failing that, you may need to reflash your book

How do I do that? There is no firmware on the website?

JSWolf · 02-13-2009, 06:32 PM

Quote:

Originally Posted by SubElement

How do I do that? There is no firmware on the website?

The reset button should be a little pinhole on the back of the 700. As for the firmware, you cannot reflash as there is no firmware updates for it yet. So the best you can do is the reset button. If that does not work, give Sony a call and tell them what's going on. It will then need to go in for warranty repair/replacement.

SubElement · 02-17-2009, 05:07 AM

Returning back to B&H, champions! Hopefully next one wont be borked! Have to say, not a good first experiance with eReaders or Sony!

lilac_jive · 02-17-2009, 08:38 AM

Quote:

Originally Posted by SubElement

Returning back to B&H, champions! Hopefully next one wont be borked! Have to say, not a good first experiance with eReaders or Sony!

That was pretty unlucky. Hope the next one works perfectly!

Server · 02-17-2009, 11:55 AM

must have been a bad image rom... if there was a flash update, i'm sure it
would have cured the issue. Then again, better to be safe than sorry by
swapping the unit.

02-13-2009, 08:31 AM	#1
SubElement Connoisseur Posts: 50 Karma: 10 Join Date: Dec 2007 Location: Australia Device: Kindle International	HELP! Lines on my PRS-700! Firstly, NO, I didn't not drop my reader. My brother was using it on the couch, testing out a PDF becuase he was thinking about getting one, when all of a sudden these weird evenly spaced lines appeared on the screen. I am freaking out, but I am not sure if it is a hardware issue? When in normal orrientation, the lines appear vertical. When in horozontal orrentation, they also appear vertical if you were viewing the reader horizontally. If that make sense? It just seems very weird?! Is my unit broken, I'll get some pictures up as soon as I can find my camera. Has anyone else experianced this? Also, when changing a page, during part of the flash, the lines disappear for a moment, and you can see the screen normally, but in the same amount of time, they are back.

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02-13-2009, 08:37 AM	#2
shighfield Groupie!? GROUPIE!?!? Posts: 319 Karma: 649 Join Date: Aug 2008 Location: The Dirty Shwa Device: EBW 1150, Libra Color	Have you tried a different book?

02-13-2009, 08:45 AM	#4
JSWolf Resident Curmudgeon Posts: 79,417 Karma: 145491800 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Give Sony a call. Sounds like it may need to go in for repair.

02-17-2009, 05:07 AM	#8
SubElement Connoisseur Posts: 50 Karma: 10 Join Date: Dec 2007 Location: Australia Device: Kindle International	Returning back to B&H, champions! Hopefully next one wont be borked! Have to say, not a good first experiance with eReaders or Sony!

02-17-2009, 11:55 AM	#10
Server Anti-Narcissist Posts: 171 Karma: 307 Join Date: Nov 2008 Location: Somewhere Far, Nowhere Near... Device: SØNY6	must have been a bad image rom... if there was a flash update, i'm sure it would have cured the issue. Then again, better to be safe than sorry by swapping the unit.

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